Customer Service Coordinator

This role is responsible for providing exceptional support to customers and internal teams by accurately entering and managing order-related data in a fast-paced contract manufacturing environment. This role serves as a critical link between clients, production, and supply chain teams, ensuring timely and accurate order processing, documentation, and communication.

Hourly Wage: $24/hr

Key Responsibilities:

Order Processing & Data Entry:

• Accurately enter customer orders, revisions, and specifications into Elements Connect.
• Review purchase orders for completeness, pricing accuracy and lead times.
• Maintain accurate and up-to-date records of orders, customer information, and related documentation within internal systems.

Customer Communication:

• Serve as a point of contact for customer inquiries regarding order status, lead times, and shipment schedules.
• Provide timely responses via email and phone, maintaining a professional and courteous tone.
• Coordinate with production, planning, and shipping teams to meet customer delivery requirements.

Internal Coordination:

• Collaborate with cross-functional teams including production, QA, and logistics to resolve order-related issues or discrepancies.
• Monitor open orders and proactively follow up to ensure timely fulfillment.
• Work with Inventory teams to provide accurate reports each month to deliver to customers.

Compliance & Documentation:

• Ensure all data entry complies with company SOPs and industry regulations.
• Help maintain accurate and audit-ready records for quality assurance and customer compliance.
• Support quality documentation processes related to customer complaints or returns, if needed.