Call Center Representative Jobs in Franklin, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- PeopleShare by PROMAN
- Whippany, NJ (21 miles from Franklin, NJ)
- 5 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 5 days ago
PeopleShare is seeking a dedicated Call Center Specialist to join a growing healthcare support team in Whippany, NJ. This role is ideal for someone who thrives in a fastpaced environment,...
In Person- Family Dollar
- Roseland, NJ (24 miles from Franklin, NJ)
- 21 days ago
- Roseland, NJ (24 miles from Franklin, NJ)
- 21 days ago
EchoStar Keyword Location Search view all jobs Call Center Representative - Career Growth Roseland, NJ Posted 2 days ago Apply Now Summary Base Pay: $43,000/yr On-Target Earnings: $70,000 ($20.50/hr...
In PersonCall Center Representative - Career Growth
- EchoStar
- Roseland, NJ (24 miles from Franklin, NJ)
- 26 days ago
- Roseland, NJ (24 miles from Franklin, NJ)
- 26 days ago
Summary Base Pay: $43,000/yr On-Target Earnings: $70,000 ($20.50/hr with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where...
In PersonCustomer Care Associate II (Hybrid)
- Selective Insurance Company of America
- Branchville, NJ (10 miles from Franklin, NJ)
- 30+ days ago
- Branchville, NJ (10 miles from Franklin, NJ)
- 30+ days ago
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent...
HybridClient Support Specialist - Greater New Jersey Area (REMOTE)
- Fidelity Investments
- Wayne, NJ (21 miles from Franklin, NJ)
- 45+ days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonDemographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Franklin, NJ
Highest Education Level
Call Center Representatives in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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