Customer Service Manager Jobs in Boston, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (15 miles from Boston, MA)
- 9 days ago
- Smyth Companies
- Wilmington, MA (15 miles from Boston, MA)
- 9 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
- Norwell, MA (18 miles from Boston, MA)
- 45+ days ago
- Norwell, MA (18 miles from Boston, MA)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Supervisor - Full Time
- Dedham, MA (9 miles from Boston, MA)
- 12 hours ago
- Dedham, MA (9 miles from Boston, MA)
- 12 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Hudson, MA (24 miles from Boston, MA)
- 23 hours ago
- Hudson, MA (24 miles from Boston, MA)
- 23 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Securities Services - Customer Success Manager - Vice President
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
As a Customer Success Manager in (Insert team name or Sub-LOB), you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong...
The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a confirmed...
Temporary Customer Service Manager
- Weston, MA (11 miles from Boston, MA)
- 1 day ago
- Weston, MA (11 miles from Boston, MA)
- 1 day ago
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service...
- Hyde Park, MA (7 miles from Boston, MA)
- 1 day ago
- Hyde Park, MA (7 miles from Boston, MA)
- 1 day ago
In the absence of the Store Director, Assistant Store Director and Evening Manager, the Customer Service Manager may be in charge of the store....
- Newton, MA (6 miles from Boston, MA)
- 2 days ago
- Newton, MA (6 miles from Boston, MA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Job Description: Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings. Since...
Customer Service Coordinator, Corporate
- Waltham, MA (10 miles from Boston, MA)
- 2 days ago
- Waltham, MA (10 miles from Boston, MA)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Customer Service Professional - Route Driver, base $65-75k, total $100
- Marlborough, MA (24 miles from Boston, MA)
- 2 days ago
- Marlborough, MA (24 miles from Boston, MA)
- 2 days ago
un Customer Service Professional - Route Driver, base $65-75k, total $100 (Marlborough, MA) xx compensation: Base $65-75K plus commissions to total $72-101K employment type: experience level: mid...
- Littleton, MA (24 miles from Boston, MA)
- 2 days ago
- Littleton, MA (24 miles from Boston, MA)
- 2 days ago
Job Posting Start Date 07-01-2025 Job Posting End Date 07-07-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their...
Customer Service Manager / Print Manufacturing
- Wilmington, MA (15 miles from Boston, MA)
- 2 days ago
- Wilmington, MA (15 miles from Boston, MA)
- 2 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boston, MA
Highest Education Level
Customer Service Managers in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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