Customer Service Manager Jobs in Massachusetts
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA
- 14 days ago
- Smyth Companies
- Wilmington, MA
- 14 days ago
We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA....
Service Management experience Commercial drive and mindset Team management, empowerment and development Knowledge of KN standard operating model and products Strong collaboration and communication...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Job Listing ID: 4323282 Job Title: Client Success Manager Application Deadline: Open Until FilledJob Location: Salem Date Posted: 08/05/2025Hours Worked Per Week: Not Provided Shift: Not Provided...
Job Listing ID: 4323753 Job Title: Manager, Customer Success - Corporate Services Application Deadline: Open Until FilledJob Location: Salem Date Posted: 08/05/2025Hours Worked Per Week: Not...
Senior Client Success Manager Company: Citeline Location: Remote, United States Date Posted: Aug 6, 2025 Employment Type: Full Time Job ID: R-1380 **Description** **About Citeline & Evaluate:**...
A successful Customer Success Manager has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. This is an integral role within the company where...
Remote WorkIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkThe 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERES A PLACE FOR YOU...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store....
Provide timely feedback to the Customer Service Manager regarding service issues or customer concerns....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Massachusetts
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Property Claims
- Associate in Claims
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Success
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Resolution
- Cash Management
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Strategy Development
- Account Management
- Friendliness
- Retail
- Customer Relations
- Telephone Skills
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Written Communication
- Driving
- Events
- Documentation
- Flexibility
- Coaching
- Collaboration
- Inventory Management
- Multitasking
- Policy Development
- Team Building
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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