Customer Service Manager Jobs in Massachusetts
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager (Hybrid)
- First American Insurance Agency
- Chicopee, MA
- 4 days ago
- First American Insurance Agency
- Chicopee, MA
- 4 days ago
CLIENT SERVICES MANAGER Under direction of the President, the Client Services Manager provides guidance and leadership in leading a team to ensure achievement of company objectives, operational...
- Newton, MA
- 2 hours ago
- Newton, MA
- 2 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Sudbury, MA
- 2 hours ago
- Sudbury, MA
- 2 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr) Boston Children's Hospital
- Westwood, MA
- 4 hours ago
- Westwood, MA
- 4 hours ago
The Supervisor, Customer Service & Patient Collections will be responsible for: Organizing and supervising the daily activities of assigned staff through daily work assignments, productivity...
The Senior Director of Client Services (CSD) is responsible for driving new business growth within an assigned geographic territory for our EdAdvisory businesses. This role is accountable for...
Remote WorkSr. Customer Experience Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to...
RELX INC Customer Success Manager in Cambridge , Massachusetts Customer Success Manager Do you excel at building strong customer relationships and driving product adoption? Are you tech-savvy and...
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer service...
Client Service Coordinator to $55K! - Break into the Real Estate Industry! A Leading global property developer is seeking a Client Service Coordinator! In this role, you will be responsible for...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Experience Manager US-- Job ID: 2024-6873 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities Role Overview The Customer Experience...
The Role The Private Market group of Fidelity Stock Plan Services is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. The primary...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Westwood, MA
- 15 hours ago
- Westwood, MA
- 15 hours ago
The Supervisor, Customer Service & Patient Collections will be responsible for: Organizing and supervising the daily activities of assigned staff through daily work assignments, productivity...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)
- Boston, MA
- 2 days ago
- Boston, MA
- 2 days ago
The Supervisor, Customer Service & Patient Collections will be responsible for: Organizing and supervising the daily activities of assigned staff through daily work assignments, productivity...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Massachusetts
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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