Customer Service Manager Jobs in Massachusetts
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA
- 7 days ago
- Smyth Companies
- Wilmington, MA
- 7 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
In the absence of the Store Director, Assistant Store Director and Evening Manager, the Customer Service Manager may be in charge of the store....
- Newton, MA
- 3 hours ago
- Newton, MA
- 3 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Job Description: Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings. Since...
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Customer Service Professional - Route Driver, base $65-75k, total $100
- Marlborough, MA
- 9 hours ago
- Marlborough, MA
- 9 hours ago
un Customer Service Professional - Route Driver, base $65-75k, total $100 (Marlborough, MA) xx compensation: Base $65-75K plus commissions to total $72-101K employment type: experience level: mid...
Job Posting Start Date 07-01-2025 Job Posting End Date 07-07-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their...
Customer Service Manager / Print Manufacturing
- Wilmington, MA
- 20 hours ago
- Wilmington, MA
- 20 hours ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Securities Services - Customer Success Manager - Vice President
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
As a Customer Success Manager in [Insert team name or Sub-LOB], you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Store - BOS-MAYNARD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Clerk IV (Customer Service Coordinator - Hybrid Opportunity)
- Amherst, MA
- 1 day ago
- Amherst, MA
- 1 day ago
About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access,...
Manager of Customer Support - Environmental Services (ES)
- Fall River, MA
- 1 day ago
- Fall River, MA
- 1 day ago
Manages the activities of Customer Support Specialists engaged in handling day to day issues regarding the company's service offerings. Interfaces with regulators, customers, sales force and...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Massachusetts
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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