Customer Service Manager Jobs in Massachusetts
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Client Success Manager Pharma & Advertising Role Summary: At...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
Job Listing ID: 4261535 Job Title: Customer Service Director Application Deadline: Open Until FilledJob Location: Salem Date Posted: 04/29/2025Hours Worked Per Week: Not Provided Shift: Not...
Remote WorkContract Administrator/Customer Service Manager 3.0 3.0 out of 5 stars North Grafton, MA Contract Administrator/Customer Service Manager Country United States of America State / County Massachusetts...
- Waltham, MA
- 1 day ago
- Waltham, MA
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Stow, MA
- 1 day ago
- Stow, MA
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our...
Remote WorkPosition Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Contract Administrator/Customer Service Manager
- North Grafton, MA
- 2 days ago
- North Grafton, MA
- 2 days ago
The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required....
Randstad is working with a well-established organization in Framingham to fill a position supporting their customer service and sales teams. The ideal candidate will be highly reliable,...
Job Listing ID: 4259634 Job Title: Sr Lead Customer Experience Manager Application Deadline: Open Until FilledJob Location: Salem Date Posted: 04/25/2025Hours Worked Per Week: Not Provided Shift:...
Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Concord, MA
- 4 days ago
- Concord, MA
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Massachusetts
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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