Customer Service Representative Jobs in Boston, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
UniFirst is seeking a dedicated Customer Service Representative to join our team....
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative A
- Hanover, MA (19 miles from Boston, MA)
- 6 hours ago
- Hanover, MA (19 miles from Boston, MA)
- 6 hours ago
Benefits: 401(k) matching Bonus based on performance Competitive salary Fast-paced local office of a Home-Improvement Franchise has an opening for a part-time Customer Service Representative....
Customer Service Rep (Contract)
- North Andover, MA (21 miles from Boston, MA)
- 13 hours ago
- North Andover, MA (21 miles from Boston, MA)
- 13 hours ago
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues....
Amazon Locker+ Customer Service Associate
- Hingham, MA (15 miles from Boston, MA)
- 15 hours ago
- Hingham, MA (15 miles from Boston, MA)
- 15 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Assistant Part Time What you'll do Summary 12.75 - 13.65 per hour | 20 to 25 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at...
Customer Service Rep(03775) - 1940 Main St.
- Brockton, MA (19 miles from Boston, MA)
- 22 hours ago
- Brockton, MA (19 miles from Boston, MA)
- 22 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.Additional InformationAll your information...
Somerville Loss Prevention Customer Service Associate II
- Winter Hill, MA (2 miles from Boston, MA)
- 22 hours ago
- Winter Hill, MA (2 miles from Boston, MA)
- 22 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Test Center Administrator
- Lawrence, MA (24 miles from Boston, MA)
- 22 hours ago
- Lawrence, MA (24 miles from Boston, MA)
- 22 hours ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Customer Service Representative
- Westwood, MA (11 miles from Boston, MA)
- 1 day ago
- Westwood, MA (11 miles from Boston, MA)
- 1 day ago
Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (9 miles from Boston, MA)
- 1 day ago
- Dedham, MA (9 miles from Boston, MA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Chelsea, MA (3 miles from Boston, MA)
- 1 day ago
- Chelsea, MA (3 miles from Boston, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(03796) - 270 Main St
- Hanson, MA (23 miles from Boston, MA)
- 1 day ago
- Hanson, MA (23 miles from Boston, MA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Boston, MA
Highest Education Level
Customer Service Representatives in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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