Customer Service Representative Jobs in Boston, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 11 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Boston, MA)
- 11 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Care Representative (Virtual) (Boston) McQuade Organization compensation: $60K+ employment type: experience level: entry level job title: Benefits Representative Benefits Representative-...
Veterinary Customer Service Representative
- Weymouth, MA (11 miles from Boston, MA)
- 7 hours ago
- Weymouth, MA (11 miles from Boston, MA)
- 7 hours ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
Customer Service Representative
- Peabody, MA (12 miles from Boston, MA)
- 7 hours ago
- Peabody, MA (12 miles from Boston, MA)
- 7 hours ago
The Customer Service Representative is responsible for all communication and research regarding patient accounts, as well as for responding to all patient inquiries for the regional healthcare system...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Newton, MA (6 miles from Boston, MA)
- 11 hours ago
- Newton, MA (6 miles from Boston, MA)
- 11 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Burlington, MA (12 miles from Boston, MA)
- 11 hours ago
- Burlington, MA (12 miles from Boston, MA)
- 11 hours ago
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status...
- Wellesley, MA (11 miles from Boston, MA)
- 11 hours ago
- Wellesley, MA (11 miles from Boston, MA)
- 11 hours ago
Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the...
Member Service Representative, Waltham MA, Part-Time, Onsite
- Waltham, MA (10 miles from Boston, MA)
- 11 hours ago
- Waltham, MA (10 miles from Boston, MA)
- 11 hours ago
Schedule Thu - Fri 10:30 - 7:30 Sat: 8:30 - 3:30 (22.5 Hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing...
Amazon Locker - Customer Service
- Newtonville, MA (6 miles from Boston, MA)
- 1 day ago
- Newtonville, MA (6 miles from Boston, MA)
- 1 day ago
Amazon Locker+ Retail Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+...
Veterinary Customer Service Representative
- South Weymouth, MA (14 miles from Boston, MA)
- 1 day ago
- South Weymouth, MA (14 miles from Boston, MA)
- 1 day ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (9 miles from Boston, MA)
- 1 day ago
- Lynn, MA (9 miles from Boston, MA)
- 1 day ago
+ Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. + Provide...
- North Andover, MA (21 miles from Boston, MA)
- 1 day ago
- North Andover, MA (21 miles from Boston, MA)
- 1 day ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
Entry Level Customer Service Team Member GM Group Boston, MA, US 1 day ago Quick Job type Full-time Quick Job description At Greenlining Management, we are seeking a motivated individual to join...
Customer Service Representative
- Waltham, MA (10 miles from Boston, MA)
- 1 day ago
- Waltham, MA (10 miles from Boston, MA)
- 1 day ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Boston, MA
Highest Education Level
Customer Service Representatives in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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