Customer Service Coordinator

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.

We offer a competitive salary and a generous benefits package.

• Flexible Schedules to fit your lifestyle.
• Medical, Dental, and Vision Benefit
• Mileage Reimbursement
• 401k with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay,
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care,
• one-on-one mentoring and 24/7 clinical support
• Excellent career growth opportunities

Position Summary

Are you a professional communicator who thrives in a fast-paced environment? We are looking for a Customer Service Coordinator to serve as the vital link between our patients, clinical teams, and the community. In this role, you will manage high-volume communications, handle complex scheduling, and provide critical administrative support to our On-Call clinicians.

Key Responsibilities

• Expert Communication: Manage incoming calls with professionalism, ensuring accurate triaging and high levels of customer satisfaction.
• Strategic Scheduling: Maintain and update patient service schedules, ensuring direct care employees have accurate directions and patient-need information.
• Clinical Support: Act as a liaison for on-call staff and clinical teams, reporting patient concerns and scheduling changes immediately to supervisors.
• Information Management: Update assignments in real-time to ensure safe and effective patient coverage.
• Confidentiality: Maintain strict adherence to agency policies, protecting patient and employee privacy at all times.
• Team Collaboration: Participate in continuing education and stay current on all department protocols via Teams and weekly updates.

Required Qualifications

• Education: Associate degree in Business (or equivalent professional experience).
• Experience: 1+ years in a high-volume customer service environment.
• Tech Savvy: Advanced proficiency in a Windows environment, specifically Outlook, Teams, Excel, and Word .
• Skills: Exceptional telephone etiquette and interpersonal communication skills; ability to remain calm in a dynamic, fast-paced setting.

Preferred Qualifications

• Industry Experience: 1+ years in a healthcare or business office setting.
• Bilingual: Conversational Spanish skills are a significant plus.

Physical Demands & Office Environment

• Setting: Standard office environment with frequent sitting and continuous use of computer/telephone equipment.
• Mobility: Occasional standing, walking, bending, or stooping; ability to lift up to 25 lbs.
• Travel: Minimal local travel required (less than 5%) for meetings or events.

Why Join Us?

You will be the "voice" of our agency, ensuring that our patients receive the care they need when they need it. We value problem-solvers who can manage difficult situations with empathy and reason. If you are a dedicated team player who puts patient needs first, we want to hear from you.

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.