Customer Service Manager Jobs in Schaumburg, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Welcomemat Services
- Oak Brook, IL (17 miles from Schaumburg, IL)
- 1 hour ago
- Oak Brook, IL (17 miles from Schaumburg, IL)
- 1 hour ago
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping...
HybridStrategic Client Service Manager
- WEX Health, Inc.
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 hour ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 hour ago
About Team / Role As a Strategic Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee all...
In Person- Piedmont Airlines, Inc.
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 hour ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 hour ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonAssociate Account Manager, SMB
- Wonder
- Chicago, IL (23 miles from Schaumburg, IL)
- 6 hours ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 6 hours ago
Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking....
HybridMulti Site Customer Service Coordinator
- Ricoh
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 16 hours ago
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 16 hours ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- FIELDS LEXUS AND COLLISION CENTER GLENVIEW
- Glenview, IL (13 miles from Schaumburg, IL)
- 1 day ago
- Glenview, IL (13 miles from Schaumburg, IL)
- 1 day ago
Fields Lexus in Glenview is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the...
In Person- Marvin
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonClient Service Manager Trainee - Achieve July 2026
- Arthur J Gallagher & Co.
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
Hybrid- American Railcar Industries, Inc.
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Job Summary AITX is seeking a highly motivated and customer-focused Customer Service Manager to lead and enhance the performance of our customer service team....
In PersonClient Service Manager - Non-Profit Small Commercial
- Gallagher
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 1 day ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Arlington Heights, IL (7 miles from Schaumburg, IL)
- 1 day ago
- Arlington Heights, IL (7 miles from Schaumburg, IL)
- 1 day ago
CUSTOMER SERVICE TEAM LEAD The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service department while ensuring exceptional customer experiences when...
In Person- Applied Systems
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. Thats why at Applied, were building a team that shows up every day ready to learn, willing to try new...
Remote- Greif
- Carol Stream, IL (8 miles from Schaumburg, IL)
- 2 days ago
- Carol Stream, IL (8 miles from Schaumburg, IL)
- 2 days ago
Job Requisition #: 034388 Customer Service Manager (Open) Job Description: The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a...
In PersonSenior Account Manager, Client Services
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 3 days ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 3 days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonDirector, Client Services (Dry Grocery/Foods)
- Daymon
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
Summary At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director, Client Services (Dry Grocery/Foods)to be responsible for the development and execution of...
In PersonDemographic Data for Schaumburg, IL
Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Schaumburg, IL
Highest Education Level
Customer Service Managers in Schaumburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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