Call Center Representative Jobs in Schaumburg, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 38 Jobs

Remote Call Center Customer Service Representative

Chicago, IL (23 miles from Schaumburg, IL)
1 hour ago

Chicago, IL (23 miles from Schaumburg, IL)
1 hour ago

POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....

Remote Work

Call Center Representative (Overnight)

Burr Ridge, IL (21 miles from Schaumburg, IL)
18 hours ago

Burr Ridge, IL (21 miles from Schaumburg, IL)
18 hours ago

About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...

Patient Care Contact Center Representative

Chicago, IL (23 miles from Schaumburg, IL)
21 hours ago

Chicago, IL (23 miles from Schaumburg, IL)
21 hours ago

Who We Are If you want to work for a mission-driven organization that's impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the...

Call Center Representative (Remote)

Chicago, IL (23 miles from Schaumburg, IL)
1 day ago

Chicago, IL (23 miles from Schaumburg, IL)
1 day ago

CALL CENTER REPRESENTATIVE RECRUITING AND ADMISSIONS DEPARTMENT MALCOLM X COLLEGE City Colleges of Chicago'svision is to be recognized as the city's most accessible higher education engine of socioeconomic...

Remote Work

Medical Contact Center Agent

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : High School/GED Salary Range : $18.50 - $19.50 Hourly Travel Percentage : None Job Shift : Day Job Category :...

Call Center Agent

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...

Remote Call Center Representative $17/HR - IMMEDIATE HIRE

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Remote Call Center Representative $17/HR - IMMEDIATE HIRE TEKsystems $17.00 / hr life insurance, sick time, 401(k), retirement plan United States, Illinois, Chicago Jun 10, 2025 *IMMEDIATE CALL CENTER...

Remote Work

Call Center Representative

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Chicago, IL (23 miles from Schaumburg, IL)
4 days ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Customer Care Associate, Level II (M-F 9:30am-6pm)

Evanston, IL (19 miles from Schaumburg, IL)
10 days ago

Evanston, IL (19 miles from Schaumburg, IL)
10 days ago

-6pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...

Inside Sales Representative (Call Center)

Oak Brook, IL (17 miles from Schaumburg, IL)
10 days ago

Oak Brook, IL (17 miles from Schaumburg, IL)
10 days ago

General Description Chiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily in the Midwest. Each month, we help thousands of patients live happier,...

Call Center Agent

Carol Stream, IL (8 miles from Schaumburg, IL)
11 days ago

Carol Stream, IL (8 miles from Schaumburg, IL)
11 days ago

Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...

Call Center Representative / Pharmacy Tech Support (Remote)

Chicago, IL (23 miles from Schaumburg, IL)
12 days ago

Chicago, IL (23 miles from Schaumburg, IL)
12 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....

Remote Work

ULINE- Call Center Representative

Jefferson Park, IL (17 miles from Schaumburg, IL)
12 days ago

Jefferson Park, IL (17 miles from Schaumburg, IL)
12 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Customer Service Representative - Overnights

Burr Ridge, IL (21 miles from Schaumburg, IL)
12 days ago

Burr Ridge, IL (21 miles from Schaumburg, IL)
12 days ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...

Bi-Lingual Medical Call Center Representative

Stickney, IL (20 miles from Schaumburg, IL)
13 days ago

Stickney, IL (20 miles from Schaumburg, IL)
13 days ago

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance....

View all 38 jobs

Demographic Data for Schaumburg, IL

Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Schaumburg, IL

Local

National

Total Population

80,341

Number of Businesses

4,291

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Schaumburg, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Schaumburg, IL offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Schaumburg, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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