Customer Service Manager Jobs in Illinois

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 145 Jobs

Financial Service Administrator and Analyst ( Hybrid )

  • Des Plaines, IL
  • 2 days ago
  • Des Plaines, IL
  • 2 days ago

Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...

Customer Sales Account Manager

  • Rockford, IL
  • 14 days ago
  • Rockford, IL
  • 14 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Sales Account Manager

  • Lincolnshire, IL
  • 14 days ago
  • Lincolnshire, IL
  • 14 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Inside Sales Site Developer

  • Rockford, IL
  • 14 days ago
  • Rockford, IL
  • 14 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Sales Business Development Representative

  • Lincolnshire, IL
  • 14 days ago
  • Lincolnshire, IL
  • 14 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Senior Client Services Manager

  • Rolling Meadows, IL
  • 6 hours ago
  • Rolling Meadows, IL
  • 6 hours ago

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...

Defined Benefits Senior Client Success Manager Are you a fast learner who is fascinated by Client interactions? Are you a talented project manager looking to build your skills working with high...

Digital Banking Customer Service Team Lead

  • Chicago, IL
  • 2 days ago
  • Chicago, IL
  • 2 days ago

Client Support Center Supervisor - Digital Banking Focus Are you a natural leader with a passion for digital banking and client service excellence? We're looking for a Client Support Center...

Client Support Manager I

  • Springfield, IL
  • 2 days ago
  • Springfield, IL
  • 2 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Client Services Manager - Clinical Research

  • Chicago, IL
  • 2 days ago
  • Chicago, IL
  • 2 days ago

Who Are We? Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease...

Customer Success Manager - Travel, Transportation and Hospitality

  • Chicago, IL
  • 2 days ago
  • Chicago, IL
  • 2 days ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...

Customer Service Coordinator / Driver - CHI

  • Chicago, IL
  • 2 days ago
  • Chicago, IL
  • 2 days ago

ABOUT CRADLES TO CRAYONS: Cradles to Crayons (C2C), founded in 2002, provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to...

Regional Senior Manager Customer Service

  • Schaumburg, IL
  • 2 days ago
  • Schaumburg, IL
  • 2 days ago

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading...

Commercial Client Services Coordinator

  • IL
  • 2 days ago
  • IL
  • 2 days ago

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** _If you...

Remote Work

Customer Service Manager

  • Palatine, IL
  • 3 days ago
  • Palatine, IL
  • 3 days ago

Overview The Customer Service Manager will be responsible for leading the entire Customer Service team focused on delivering a world-class customer experience....

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Illinois offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Illinois
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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