Customer Service Manager Jobs in Illinois
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
at Mid Town Petroleum Acquisition in Chicago Heights, Illinois, United States Job Description Job Title: Industrial Account Manager Compensation: Base Salary: $50,000 - $80,000, depending on...
Client Services Coordinator, Ancillary Benefits 3.5 3.5 out of 5 stars Chicago, IL 60654 About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide...
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of...
Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
See yourself at Odyssey. Join the team as our new Customer Care Coordinator. Who We Are & Why We are Hiring Odyssey’s Managed Services division provides end-to-end supply chain solutions,...
Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by...
at Alight Solutions LLC in Chicago, Illinois, United States Job Description Defined Contribution Client Success Manager Are you a solutions orientated expert in defined contribution? Do you have...
SAP Concur - Client Success Manager - Strategic (Tempe)
- Oak Brook, IL
- 1 day ago
- Oak Brook, IL
- 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices....
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud...
Littelfuse is one of Americas Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global...
Job Type Full-time Description Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager of Truck...
Remote WorkAdministrator, Customer Service - Device (French Bilingual) - 474_0-8088
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
at ICU Medical Inc. in Springfield, Illinois, United States Job Description Job Description Position Summary The Customer Service Device Administrator supports the Device Capital business and both...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Illinois
Highest Education Level
Customer Service Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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