Customer Service Analyst Jobs in Schaumburg, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Oakbrook Terrace, IL (12 miles from Schaumburg, IL)
- 9 hours ago
- Oakbrook Terrace, IL (12 miles from Schaumburg, IL)
- 9 hours ago
Call Center experience 2....
Experienced Consultant, Customer Service StrategyNew
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
Experienced Consultant, Customer Service Strategy
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
Credit Reporting Client Support Analyst- B2B
- Chicago, IL (23 miles from Schaumburg, IL)
- 19 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 19 days ago
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages...
Sales Consultant - Customer Service
- Algonquin, IL (14 miles from Schaumburg, IL)
- 25 days ago
- Algonquin, IL (14 miles from Schaumburg, IL)
- 25 days ago
6125 - Algonquin - 601 South Randall Road, Algonquin, Illinois, 60102 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 45+ days ago
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 45+ days ago
Customer Service Analyst Illinois State Toll Highway Authority Downers Grove, IL The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL (23 miles from Schaumburg, IL)
- 60+ days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 60+ days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
- Chicago, IL (23 miles from Schaumburg, IL)
- 60+ days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 60+ days ago
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Schaumburg, IL
Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Schaumburg, IL
Highest Education Level
Customer Service Analysts in Schaumburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Success
- Customer Support
- Order Processing
- Printing
- Client Services
- Retail Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Calendar Management
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Billing
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Military Background
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Auditing
- Written Communication
- Collaboration
- Documentation
- Filing
- Reporting
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »