Customer Service Manager Jobs in Kennesaw, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Assa Abloy
- Austell, GA (13 miles from Kennesaw, GA)
- 13 hours ago
- Austell, GA (13 miles from Kennesaw, GA)
- 13 hours ago
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural,...
In PersonCustomer Service Manager (Power Generation / HVAC Equipment)
- Power Secure
- Canton, GA (16 miles from Kennesaw, GA)
- 19 hours ago
- Canton, GA (16 miles from Kennesaw, GA)
- 19 hours ago
A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships....
In PersonFull time Customer Experience Manager
- Michaels Stores
- Douglasville, GA (21 miles from Kennesaw, GA)
- 23 hours ago
- Douglasville, GA (21 miles from Kennesaw, GA)
- 23 hours ago
Store - ATL-DOUGLASVILLE, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Full TimeCall Center Supervisor - Customer Care
- RXO Inc.
- Marietta, GA (6 miles from Kennesaw, GA)
- 23 hours ago
- Marietta, GA (6 miles from Kennesaw, GA)
- 23 hours ago
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
In PersonManager Customer Care Operations
- PGA Tour Superstore
- Roswell, GA (12 miles from Kennesaw, GA)
- 1 day ago
- Roswell, GA (12 miles from Kennesaw, GA)
- 1 day ago
Oversee quality assurance programs including call monitoring, scoring, and calibration sessions....
In Person- Serenity Mental Health Centers
- Sandy Springs, GA (13 miles from Kennesaw, GA)
- 2 days ago
- Sandy Springs, GA (13 miles from Kennesaw, GA)
- 2 days ago
Customer Service Supervisor Location: Sandy Springs, GA Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Douglasville, GA (21 miles from Kennesaw, GA)
- 2 days ago
- Douglasville, GA (21 miles from Kennesaw, GA)
- 2 days ago
Store - ATL-DOUGLASVILLE, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeDirector of Client Service Operations
- Staff Financial Group
- Dunwoody, GA (16 miles from Kennesaw, GA)
- 4 days ago
- Dunwoody, GA (16 miles from Kennesaw, GA)
- 4 days ago
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
Hybrid- JBT MAREL CORPORATION
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 5 days ago
- Alpharetta, GA (18 miles from Kennesaw, GA)
- 5 days ago
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybrid- High
- Atlanta, GA (23 miles from Kennesaw, GA)
- 7 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 7 days ago
At StructureCare, we don’t just restore parking garages, we protect what supports everything else. As a national leader in parking structure engineering, repair, and maintenance, we’ve worked on...
In Person- Autodesk Inc.
- Atlanta, GA (23 miles from Kennesaw, GA)
- 7 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 7 days ago
Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a...
In PersonSenior Manager - Client Services
- Infosys
- Atlanta, GA (23 miles from Kennesaw, GA)
- 8 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 8 days ago
Senior Director - New Business Sales in Industrial Manufacturing, Automobile and Aerospace/Defense Senior Manager Client Services Remote within USA - Work from anywhere Business Travel is...
RemoteMulti Site Customer Service Coordinator
- Ricoh
- Atlanta, GA (23 miles from Kennesaw, GA)
- 8 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 8 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- LHH
- Atlanta, GA (23 miles from Kennesaw, GA)
- 11 days ago
- Atlanta, GA (23 miles from Kennesaw, GA)
- 11 days ago
LHH is seeking a detailoriented and servicedriven Customer Service Coordinator to support daily operations for a major commercial property firm in Sandy Springs, GA. This role is highly visible...
In PersonDemographic Data for Kennesaw, GA
Moving to Kennesaw, GA? Find some basic demographic data about Kennesaw, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kennesaw, GA
Highest Education Level
Customer Service Managers in Kennesaw, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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