Customer Service Manager Jobs in Georgia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director/Senior Director of Client Service Operations
- Atlanta, GA
- 3 hours ago
- Atlanta, GA
- 3 hours ago
Overview The Director/Senior Director of Client Service Operations leads the teams powering Origami Risk's Professional Services and Client Success organizations. This leader's organization drives...
Location: Flowery Branch - Store 412: 4260 Winder Highway Flowery Branch GA 30542 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
ABOUT US We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets: the US, UK,...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
The CSS simultaneously provides support to the Customer Service Manager by coaching and guiding Customer Service Representatives aligned to a business unit or area, participating in strategic initiatives...
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the...
Senior Client Success Manager - Programmatic at Zeta Global Florida, United States; Georgia, United States WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and...
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Georgia
Highest Education Level
Customer Service Managers in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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