Customer Service Manager Jobs in Georgia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Coordinator- Key Accounts
- GEIGER
- Atlanta, GA
- 10 days ago
- GEIGER
- Atlanta, GA
- 10 days ago
Why join us? Geiger furnishes the modern office with beautiful solutions for private offices, conference rooms, collaborative spaces, and more. Geiger designs play an important role in creating...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
The Company Imerys is the worlds leading supplier of mineral-based specialty solutions for the industry with 3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers...
Category/Area of Expertise: Retail Operations Job Requisition: 266128 Address: USA-GA-Albany-2800 Old Dawson Road Store Code: Store 02820 FRONT END (7237480) Food Lion has been providing an easy,...
Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A career at Banfield means...
Client Services Manager - Assistant Manager $24/hr. + commissions How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of...
The Airport Customer Service Manager has regular / daily interaction with Frontier managers and directors....
Customer Care Coordinator Jackson + Coker life insurance, 401(k) United States, Georgia, Alpharetta 2655 Northwinds Parkway (Show on map) Jun 11, 2025 Overview Jackson and Coker is a top...
Store - McMurray, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
About this role The Insight Client Success Team is seeking an Onboarding Manager with a background in alternatives to work on onboarding our Limited Partner (LP) clients. The Onboarding Manager...
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Georgia
Highest Education Level
Customer Service Managers in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »