Customer Service Manager Jobs in Wilmington, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Water Customer Service Assistant Manager (Field Operations)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 hours ago
Work is performed under the direction of a Water Customer Service Manager. Union Code N....
Customer Service Manager, Airport Customer Operations
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 hours ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Senior Client Service Manager - National at Highmark Health in Wilmington, Delaware, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Avondale, PA (14 miles from Wilmington, DE)
- 3 days ago
- Avondale, PA (14 miles from Wilmington, DE)
- 3 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our PA / Delaware Valley territory. StructureCare,...
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Newtown Square, PA (18 miles from Wilmington, DE)
- 8 days ago
- Newtown Square, PA (18 miles from Wilmington, DE)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Lead - Part-Time
- Newark, DE (12 miles from Wilmington, DE)
- 9 days ago
- Newark, DE (12 miles from Wilmington, DE)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Water Customer Service Assistant Manager (Field Operations)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
Work is performed under the direction of a Water Customer Service Manager....
- Broomall, PA (19 miles from Wilmington, DE)
- 10 days ago
- Broomall, PA (19 miles from Wilmington, DE)
- 10 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Broomall, PA Pediatrics Office. If you are looking for an exciting career opportunity in a growing industry, a...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
Sr Director Client Services - EXCH
- Philadelphia, PA (24 miles from Wilmington, DE)
- 14 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 14 days ago
The Trading Services team is responsible for the analysis and support of all trading and technical related inquiries for Nasdaq equities markets and related products. The leader of the Trading...
- Berwyn, PA (21 miles from Wilmington, DE)
- 15 days ago
- Berwyn, PA (21 miles from Wilmington, DE)
- 15 days ago
Envestnet is seeking a Client Service Director to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is transforming the...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
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Salary for Customer Service Manager Jobs in Wilmington, DE
Highest Education Level
Customer Service Managers in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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