Customer Service Manager Jobs in Wilmington, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Newark, DE (12 miles from Wilmington, DE)
- 20 hours ago
- Newark, DE (12 miles from Wilmington, DE)
- 20 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In Person- BJ's Wholesale Club
- New Castle, DE (6 miles from Wilmington, DE)
- 4 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 4 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonClient Success Manager (Managed Services)
- Computacenter PLC
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
About the role Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments. Annual compensation: $165K - $170K...
In PersonSenior Manager - Client Services
- Veeva Systems
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
Remote- ZP Group
- West Chester, PA (19 miles from Wilmington, DE)
- 6 days ago
- West Chester, PA (19 miles from Wilmington, DE)
- 6 days ago
Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination...
In Person- Gallagher
- Media, PA (14 miles from Wilmington, DE)
- 7 days ago
- Media, PA (14 miles from Wilmington, DE)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Goodwill Keystone Area
- Berwyn, PA (21 miles from Wilmington, DE)
- 10 days ago
- Berwyn, PA (21 miles from Wilmington, DE)
- 10 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person- Horizon Services
- Newark, DE (12 miles from Wilmington, DE)
- 11 days ago
- Newark, DE (12 miles from Wilmington, DE)
- 11 days ago
About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...
In PersonAirport Customer Service Supervisor(AeroMexico)PHL
- Unifi Aviation, LLC
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 11 days ago
General information Job Title Airport Customer Service Supervisor(AeroMexico)PHL Date Friday, May 22, 2026 Entity Unifi Aviation, LLC State Pennsylvania City Philadelphia Base Pay Rate: $ 23.19...
In PersonCustomer Experience Manager, Evenings/Weekends D319/8369
- Michaels Stores
- Wilmington, DE
- 15 days ago
- Wilmington, DE
- 15 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Five Below
- Philadelphia, PA (24 miles from Wilmington, DE)
- 15 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Ambit RD Inc
- Swedesboro, NJ (9 miles from Wilmington, DE)
- 15 days ago
- Swedesboro, NJ (9 miles from Wilmington, DE)
- 15 days ago
Enable accessibility for low vision Open the accessibility menu Skip To Main Content Alert: Beware of Online Recruiting Scams GoPenske Rental Leasing Logistics Candidate Profile Emplois Canadiens...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Media, PA (14 miles from Wilmington, DE)
- 19 days ago
- Media, PA (14 miles from Wilmington, DE)
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Coordinator - 3rd Shift
- Penske Truck Leasing
- Swedesboro, NJ (9 miles from Wilmington, DE)
- 19 days ago
- Swedesboro, NJ (9 miles from Wilmington, DE)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonDemographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Wilmington, DE
Highest Education Level
Customer Service Managers in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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