Call Center Representative Jobs in Wilmington, DE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Rep (Philadelphia)
- PeopleShare by PROMAN
- Middle City West, PA (24 miles from Wilmington, DE)
- 2 days ago
- Middle City West, PA (24 miles from Wilmington, DE)
- 2 days ago
Bilingual Call Center Representative (Temp-to-Hire) About the Role A law firm representing a major Pennsylvania municipality is hiring a Bilingual (English/Spanish) Call Center Representative for a...
In PersonClient Support Specialist (Hybrid)
- Randstad
- Paoli, PA (22 miles from Wilmington, DE)
- 14 days ago
- Paoli, PA (22 miles from Wilmington, DE)
- 14 days ago
Are you looking to build a meaningful career in the financial services industry? We are seeking a driven, client-focused professional to join our team as a Client Relationship Associate. In this...
HybridCustomer Care Associate, Redi Carpet - Philadelphia, PA
- HD Supply Management, LLC (USA)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 16 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 16 days ago
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks,...
In PersonPatient Services Representative/Call Center Representative
- US Fertility
- Chesterbrook, PA (24 miles from Wilmington, DE)
- 28 days ago
- Chesterbrook, PA (24 miles from Wilmington, DE)
- 28 days ago
Opportunity Overview We have an immediate opening for a Patient Services Representative / Call Center Representative to join our team at Shady Grove Fertility in Chesterbrook, Pennsylvania....
In PersonBilingual Call Center Representative
- SALUDOS HISPANOS
- Philadelphia, PA (24 miles from Wilmington, DE)
- 30+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 30+ days ago
Be part of the diverse and inclusive Planned Parenthood family and join us as a as a Call Center Representative....
In PersonHealthcare Call Center Representative
- Ivy Rehab Network, Inc.
- Philadelphia, PA (24 miles from Wilmington, DE)
- 30+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 30+ days ago
Job Description: Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement...
Remote Full TimeContact Center Representative - 1st Shift Part-Time
- Wawa
- Media, PA (14 miles from Wilmington, DE)
- 30+ days ago
- Media, PA (14 miles from Wilmington, DE)
- 30+ days ago
Contact Center Representative - 1st Shift Part-Time (2 positions available) Location: Media, PA Available Schedules : - 1st Shift 9:00am-1:00pm (20 hours/week, weekends included) - 1st Shift...
Hybrid Part TimeClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity Investments
- Wilmington, DE
- 45+ days ago
- Wilmington, DE
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonPatient Service Representative - Call Center
- Wills Eye Hospital
- Philadelphia, PA (24 miles from Wilmington, DE)
- 60+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 60+ days ago
Title Patient Service Representative - Call Center EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard...
In PersonClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity
- Philadelphia, PA (24 miles from Wilmington, DE)
- 90+ days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Philadelphia,...
In PersonDemographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wilmington, DE
Highest Education Level
Call Center Representatives in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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