Customer Service Representative Jobs in Wilmington, DE

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 257 Jobs
Liberty Vet Pets

Customer Relations

Customer Relations Representative Join our team at Liberty Vet Pets in Philadelphia, PA and make a difference in the lives of pets and their owners. As a Customer Relations Representative, you...

Customer Service Specialist - M-F, 8a-4:30p

  • Wilmington, DE
  • 2 hours ago
  • Wilmington, DE
  • 2 hours ago

Job Details Customer Service Specialist - M-F, 8a-4:30p PRIMARY FUNCTION: The Customer Service Specialist serves as the first point of contact for patients, caregivers, and healthcare...

Retail Customer Service Desk Associate- FT

  • Deptford, NJ (20 miles from Wilmington, DE)
  • 6 hours ago
  • Deptford, NJ (20 miles from Wilmington, DE)
  • 6 hours ago

Retail Customer Service Desk Associate- FT Boscov's Department Store - 3.3 Township of Deptford, NJ Job Details Full-time Estimated: $31.3K - $34.2K a year 1 hour ago Benefits Disability insurance...

Inside Sales Customer Service Rep

  • Newark, DE (12 miles from Wilmington, DE)
  • 7 hours ago
  • Newark, DE (12 miles from Wilmington, DE)
  • 7 hours ago

About Us For over 15 years, Taghleef Industries, Inc. (Ti) has established itself as a global leader in specialty BOPP (Biaxially Oriented Polypropylene) films. Our reputation for excellence is...

Retail Customer Service Associate

  • Springfield, PA (17 miles from Wilmington, DE)
  • 12 hours ago
  • Springfield, PA (17 miles from Wilmington, DE)
  • 12 hours ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

PT/Seasonal/Cashier/Customer Service Team Member

  • Wilmington, DE
  • 13 hours ago
  • Wilmington, DE
  • 13 hours ago

Store - Wilmington, DE Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Savers / Value Village Careers - GreenDrop Customer Service Attendant

  • Exton, PA (22 miles from Wilmington, DE)
  • 13 hours ago
  • Exton, PA (22 miles from Wilmington, DE)
  • 13 hours ago

Description Job Title: GreenDrop Attendant Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...

Medical Screener - Reception Technician (Customer Service)

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Customer Service Warehouse Associate - CT

  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated...

Customer Service Associate I

  • Greenwich, NJ (24 miles from Wilmington, DE)
  • 1 day ago
  • Greenwich, NJ (24 miles from Wilmington, DE)
  • 1 day ago

Job Order Number: DE9939517 Job Title: Customer Service Associate I Company: Dollar Tree Location: Gibbstown, NJ Salary: Education: Less Than High School Experience: None Hours: Duration: Full...

Customer Service Associate

  • Hockessin, DE (10 miles from Wilmington, DE)
  • 2 days ago
  • Hockessin, DE (10 miles from Wilmington, DE)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate I

  • Aston, PA (10 miles from Wilmington, DE)
  • 2 days ago
  • Aston, PA (10 miles from Wilmington, DE)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Westville, NJ (21 miles from Wilmington, DE)
  • 2 days ago
  • Westville, NJ (21 miles from Wilmington, DE)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Salem, NJ (13 miles from Wilmington, DE)
  • 2 days ago
  • Salem, NJ (13 miles from Wilmington, DE)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Holmes, PA (16 miles from Wilmington, DE)
  • 2 days ago
  • Holmes, PA (16 miles from Wilmington, DE)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Demographic Data for Wilmington, DE

Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.

Local
National
219,956
9,407
Large

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Wilmington, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Wilmington, DE offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Wilmington, DE
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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