Customer Service Representative Jobs in Wilmington, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA (19 miles from Wilmington, DE)
- 27 days ago
- West Chester, PA (19 miles from Wilmington, DE)
- 27 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Rep(04796) - 2308 West Oregon Ave.
- Philadelphia, PA (24 miles from Wilmington, DE)
- moments ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- moments ago
Company Description Job Description The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with...
Customer Service & E-Commerce Supervisor - Full Time
- Newtown Square, PA (18 miles from Wilmington, DE)
- moments ago
- Newtown Square, PA (18 miles from Wilmington, DE)
- moments ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Representative
- Mullica Hill, NJ (16 miles from Wilmington, DE)
- 1 hour ago
- Mullica Hill, NJ (16 miles from Wilmington, DE)
- 1 hour ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Mechanical Desk Engineer DE - Mobility Customer Service
- New Castle, DE (6 miles from Wilmington, DE)
- 1 hour ago
- New Castle, DE (6 miles from Wilmington, DE)
- 1 hour ago
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Customer Service Gate Agent (Full-Time)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 hours ago
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 hours ago
Join our vibrant team as a Customer Service Attendant, where you'll be the heart of our restaurants exceptional dining experience! As the first point of contact for our valued guests, youll create...
Customer Service - Exit Booth Agent - Philadelphia International Airport
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 hours ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Customer Service Representative
- Middletown, DE (18 miles from Wilmington, DE)
- 20 hours ago
- Middletown, DE (18 miles from Wilmington, DE)
- 20 hours ago
Customer Service Representative at Dominos in Middletown, Delaware, United States Job Description Now Hiring Customer Service Reps!...
Customer Service Representative - Part Time
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 21 hours ago
**Responsibilities:**Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Philadelphia, PA (24 miles from Wilmington, DE)
- 22 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 22 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Pharmacy Customer Service Associate
- Newark, DE (12 miles from Wilmington, DE)
- 22 hours ago
- Newark, DE (12 miles from Wilmington, DE)
- 22 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(04515) - 1299 N Delsea Dr
- Glassboro, NJ (20 miles from Wilmington, DE)
- 23 hours ago
- Glassboro, NJ (20 miles from Wilmington, DE)
- 23 hours ago
Company Description Job Description The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with...
CLUB Customer Service Outfitter
- West Chester, PA (19 miles from Wilmington, DE)
- 1 day ago
- West Chester, PA (19 miles from Wilmington, DE)
- 1 day ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wilmington, DE
Highest Education Level
Customer Service Representatives in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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