Customer Service Manager Jobs in New Castle, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Newark, DE (6 miles from New Castle, DE)
- 22 hours ago
- Newark, DE (6 miles from New Castle, DE)
- 22 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- ZP Group
- West Chester, PA (24 miles from New Castle, DE)
- 6 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 6 days ago
Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination...
In Person- Gallagher
- Media, PA (21 miles from New Castle, DE)
- 7 days ago
- Media, PA (21 miles from New Castle, DE)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Horizon Services
- Newark, DE (6 miles from New Castle, DE)
- 11 days ago
- Newark, DE (6 miles from New Castle, DE)
- 11 days ago
About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...
In PersonCustomer Experience Manager, Evenings/Weekends D319/8369
- Michaels Stores
- Wilmington, DE (6 miles from New Castle, DE)
- 15 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 15 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Ambit RD Inc
- Swedesboro, NJ (15 miles from New Castle, DE)
- 15 days ago
- Swedesboro, NJ (15 miles from New Castle, DE)
- 15 days ago
Enable accessibility for low vision Open the accessibility menu Skip To Main Content Alert: Beware of Online Recruiting Scams GoPenske Rental Leasing Logistics Candidate Profile Emplois Canadiens...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Media, PA (21 miles from New Castle, DE)
- 19 days ago
- Media, PA (21 miles from New Castle, DE)
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Coordinator - 3rd Shift
- Penske Truck Leasing
- Swedesboro, NJ (15 miles from New Castle, DE)
- 19 days ago
- Swedesboro, NJ (15 miles from New Castle, DE)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Wilmington, DE (6 miles from New Castle, DE)
- 26 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 26 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
Remote- Excela Health
- Springfield, PA (24 miles from New Castle, DE)
- 28 days ago
- Springfield, PA (24 miles from New Castle, DE)
- 28 days ago
HOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Springfield, PA If you have strong leadership skills, a...
In Person- J&J Snack Foods
- Swedesboro, NJ (15 miles from New Castle, DE)
- 30+ days ago
- Swedesboro, NJ (15 miles from New Castle, DE)
- 30+ days ago
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products...
In Person- Todayz Kidz
- West Chester, PA (24 miles from New Castle, DE)
- 30+ days ago
- West Chester, PA (24 miles from New Castle, DE)
- 30+ days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person- Todayz Kidz
- West Chester, PA (24 miles from New Castle, DE)
- 30+ days ago
- West Chester, PA (24 miles from New Castle, DE)
- 30+ days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In PersonNAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs
- Alstom
- New Castle, DE
- 45+ days ago
- New Castle, DE
- 45+ days ago
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital...
In PersonDemographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
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Salary for Customer Service Manager Jobs in New Castle, DE
Highest Education Level
Customer Service Managers in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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