Customer Service Manager Jobs in New Castle, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Client Service Manager - National
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
Senior Client Service Manager - National at Highmark Health in Wilmington, Delaware, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with...
- Avondale, PA (15 miles from New Castle, DE)
- 3 days ago
- Avondale, PA (15 miles from New Castle, DE)
- 3 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Wilmington, DE (6 miles from New Castle, DE)
- 7 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 7 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Lead - Part-Time
- Newark, DE (6 miles from New Castle, DE)
- 9 days ago
- Newark, DE (6 miles from New Castle, DE)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Folsom, PA (22 miles from New Castle, DE)
- 10 days ago
- Folsom, PA (22 miles from New Castle, DE)
- 10 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
FT Customer Experience Manager
- Newark, DE (6 miles from New Castle, DE)
- 26 days ago
- Newark, DE (6 miles from New Castle, DE)
- 26 days ago
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Wilmington, DE (6 miles from New Castle, DE)
- 30+ days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 30+ days ago
Job Description We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while...
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University
- Glassboro, NJ (24 miles from New Castle, DE)
- 45+ days ago
- Glassboro, NJ (24 miles from New Castle, DE)
- 45+ days ago
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University Work type: Full-Time Location: Glassboro, New Jersey Categories: School of Veterinary Medicine Position Summary:...
Part Time (Nights and weekends) Customer Experience Manager
- Middletown, DE (12 miles from New Castle, DE)
- 60+ days ago
- Middletown, DE (12 miles from New Castle, DE)
- 60+ days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Middletown, DE (12 miles from New Castle, DE)
- 90+ days ago
- Middletown, DE (12 miles from New Castle, DE)
- 90+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Media, PA (21 miles from New Castle, DE)
- 90+ days ago
- Media, PA (21 miles from New Castle, DE)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
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Salary for Customer Service Manager Jobs in New Castle, DE
Highest Education Level
Customer Service Managers in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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