HOME
TEAMS
OUR BURLINGTON CULTURE
BENEFITS
JOBS
Customer Service Lead - Part-Time
Keyword
Location
SEARCH
Customer Service Lead - Part-Time
Springfield, PA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $14.25 per hour - $14.25 per hour
Location 00767 - Springfield
Posting Number P1-1076409-7
Address 400 S State Road
Zip Code 19064
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $14.25 - $14.25 per hour
Apply Now
Apply Now
Refer a Friend
Not Ready to Apply?
Connect With Us
Current Search Criteria
Customer Service Lead - Part-Time
Springfield, PA
Clear All
Need Help?
Gift Cards
Gift Card Balance
Customer Support
Product Safety
Current/Former Associates
Our Policies
Return Policy
Pricing Policy
Privacy & Cookies Policy
Do Not Sell or Share My Personal Information
California Transparency in Supply Chain Act
Layaway Policy
Terms Of Use
Accessibility
California / Virginia Consumer Privacy Statement
Limit the Use of Sensitive Personal Information
About Us
Careers
Grand Openings
Love the Deals
Media room
Vendor Relations
Real Estate
Investor Relations
1 10% Off Disclosures
For In-Store Accounts
Valid one time only. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount.
For Online New Accounts
Offer will be received via email within 2 days of approval. Must have valid email address and U.S. mailing address. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount.
Credit card offers are subject to credit approval.
Burlington Credit Card Accounts are issued by Comenity Capital Bank.
*Styles, selections, availability and prices may vary by store. Products shown are intended to be representative of a specific category and may or may not be available at your local Burlington store. Advertised prices are subject to state and local taxes and fees. Up to comparable value savings percentages are based on initial assortment offerings; supplies are limited and our inventory is always changing. Shop early in stores for the best values and selections. Comparable value is determined by our buyers, who estimate retail prices of the same or similar products sold at full price retailers. Visit Burlington.com to view our complete Pricing Policy.
2026 All rights reserved.
We use cookies to improve your experience on our site. To find out more, read our privacy policy .
Accept Cookies
Decline Cookies
TEAMS
OUR BURLINGTON CULTURE
BENEFITS
JOBS
Customer Service Lead - Part-Time
Keyword
Location
SEARCH
Customer Service Lead - Part-Time
Springfield, PA
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $14.25 per hour - $14.25 per hour
Location 00767 - Springfield
Posting Number P1-1076409-7
Address 400 S State Road
Zip Code 19064
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $14.25 - $14.25 per hour
Apply Now
Apply Now
Refer a Friend
Not Ready to Apply?
Connect With Us
Current Search Criteria
Customer Service Lead - Part-Time
Springfield, PA
Clear All
Need Help?
Gift Cards
Gift Card Balance
Customer Support
Product Safety
Current/Former Associates
Our Policies
Return Policy
Pricing Policy
Privacy & Cookies Policy
Do Not Sell or Share My Personal Information
California Transparency in Supply Chain Act
Layaway Policy
Terms Of Use
Accessibility
California / Virginia Consumer Privacy Statement
Limit the Use of Sensitive Personal Information
About Us
Careers
Grand Openings
Love the Deals
Media room
Vendor Relations
Real Estate
Investor Relations
1 10% Off Disclosures
For In-Store Accounts
Valid one time only. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount.
For Online New Accounts
Offer will be received via email within 2 days of approval. Must have valid email address and U.S. mailing address. Offer not valid on prior purchases, gift cards, or layaway. Employees excluded. Discount and/or the value of a promotional item applied on a pro-rated basis to all qualifying items purchased; any applicable refunds will be in pro-rated amount.
Credit card offers are subject to credit approval.
Burlington Credit Card Accounts are issued by Comenity Capital Bank.
*Styles, selections, availability and prices may vary by store. Products shown are intended to be representative of a specific category and may or may not be available at your local Burlington store. Advertised prices are subject to state and local taxes and fees. Up to comparable value savings percentages are based on initial assortment offerings; supplies are limited and our inventory is always changing. Shop early in stores for the best values and selections. Comparable value is determined by our buyers, who estimate retail prices of the same or similar products sold at full price retailers. Visit Burlington.com to view our complete Pricing Policy.
2026 All rights reserved.
We use cookies to improve your experience on our site. To find out more, read our privacy policy .
Accept Cookies
Decline Cookies
Job ID: 520114896
Originally Posted on: 5/6/2026
Want to find more Customer Service opportunities?
Check out the 47,097 verified Customer Service jobs on iHireCustomerService
Similar Jobs
Sign Up for Job Alerts
