Customer Service Representative Jobs in New Castle, DE

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 144 Jobs

Customer Service Specialist - M-F, 8a-4:30p

Wilmington, DE (6 miles from New Castle, DE)
2 hours ago

Wilmington, DE (6 miles from New Castle, DE)
2 hours ago

Job Details Customer Service Specialist - M-F, 8a-4:30p PRIMARY FUNCTION: The Customer Service Specialist serves as the first point of contact for patients, caregivers, and healthcare...

Inside Sales Customer Service Rep

Newark, DE (6 miles from New Castle, DE)
7 hours ago

Newark, DE (6 miles from New Castle, DE)
7 hours ago

About Us For over 15 years, Taghleef Industries, Inc. (Ti) has established itself as a global leader in specialty BOPP (Biaxially Oriented Polypropylene) films. Our reputation for excellence is...

Retail Customer Service Associate

Springfield, PA (24 miles from New Castle, DE)
12 hours ago

Springfield, PA (24 miles from New Castle, DE)
12 hours ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

PT/Seasonal/Cashier/Customer Service Team Member

Wilmington, DE (6 miles from New Castle, DE)
13 hours ago

Wilmington, DE (6 miles from New Castle, DE)
13 hours ago

Store - Wilmington, DE Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Savers / Value Village Careers - GreenDrop Customer Service Attendant

West Chester, PA (24 miles from New Castle, DE)
13 hours ago

West Chester, PA (24 miles from New Castle, DE)
13 hours ago

Description Job Title: GreenDrop Attendant Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...

Customer Service Associate I

Greenwich, NJ (20 miles from New Castle, DE)
1 day ago

Greenwich, NJ (20 miles from New Castle, DE)
1 day ago

Job Order Number: DE9939517 Job Title: Customer Service Associate I Company: Dollar Tree Location: Gibbstown, NJ Salary: Education: Less Than High School Experience: None Hours: Duration: Full...

Customer Service Associate

Hockessin, DE (11 miles from New Castle, DE)
2 days ago

Hockessin, DE (11 miles from New Castle, DE)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate I

Aston, PA (17 miles from New Castle, DE)
2 days ago

Aston, PA (17 miles from New Castle, DE)
2 days ago