Customer Service Representative Jobs in New Castle, DE
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Newark, DE (6 miles from New Castle, DE)
- 8 days ago
- Newark, DE (6 miles from New Castle, DE)
- 8 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Service Representative
- Wilmington, DE (6 miles from New Castle, DE)
- 16 hours ago
- Wilmington, DE (6 miles from New Castle, DE)
- 16 hours ago
We are currently seeking a dynamic Service Representative to join our growing teams across the country. As part of Wolters Kluwer, BizFilings is a brand within CT (Corporate Trust) Corporation - a...
Customer Service Associate - Temporary
- Greenville, DE (10 miles from New Castle, DE)
- 16 hours ago
- Greenville, DE (10 miles from New Castle, DE)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Swedesboro, NJ (15 miles from New Castle, DE)
- 19 hours ago
- Swedesboro, NJ (15 miles from New Castle, DE)
- 19 hours ago
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service....
Customer Service Rep(04494) -2472 N. Dupont Highway
- Middletown, DE (12 miles from New Castle, DE)
- 1 day ago
- Middletown, DE (12 miles from New Castle, DE)
- 1 day ago
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
Customer Service Rep(04446) - 4416 Summit Bridge Road
- Middletown, DE (12 miles from New Castle, DE)
- 1 day ago
- Middletown, DE (12 miles from New Castle, DE)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04771) - 241 E Gay St
- West Chester, PA (24 miles from New Castle, DE)
- 1 day ago
- West Chester, PA (24 miles from New Castle, DE)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Pharmacy Customer Service Associate
- Glassboro, NJ (24 miles from New Castle, DE)
- 1 day ago
- Glassboro, NJ (24 miles from New Castle, DE)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(03900) - 401 Harmony Rd
- Greenwich, NJ (20 miles from New Castle, DE)
- 2 days ago
- Greenwich, NJ (20 miles from New Castle, DE)
- 2 days ago
The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with restaurant function
Customer Service Rep(04866) - 629 Millers Hill Road
- Kennett Square, PA (17 miles from New Castle, DE)
- 2 days ago
- Kennett Square, PA (17 miles from New Castle, DE)
- 2 days ago
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
Customer Service Rep(04403) - 2425 Pulaski Highway
- Newark, DE (6 miles from New Castle, DE)
- 2 days ago
- Newark, DE (6 miles from New Castle, DE)
- 2 days ago
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
Customer Service Rep (04671) Rising Sun, MD
- Rising Sun, MD (24 miles from New Castle, DE)
- 2 days ago
- Rising Sun, MD (24 miles from New Castle, DE)
- 2 days ago
Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Customer Service Rep(04866) - 629 Miller's Hill Road
- Kennett Square, PA (17 miles from New Castle, DE)
- 2 days ago
- Kennett Square, PA (17 miles from New Castle, DE)
- 2 days ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04497) -504 Kirkwood HWY
- Wilmington, DE (6 miles from New Castle, DE)
- 2 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 2 days ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Fulltime LP Customer Service Associate II (Wilmington, DE) 552
- Talleyville, DE (11 miles from New Castle, DE)
- 3 days ago
- Talleyville, DE (11 miles from New Castle, DE)
- 3 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
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Salary for Customer Service Representative Jobs in New Castle, DE
Highest Education Level
Customer Service Representatives in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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