Customer Service Manager Jobs in Darien, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Norwalk, CT (4 miles from Darien, CT)
- moments ago
- Norwalk, CT (4 miles from Darien, CT)
- moments ago
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (5 miles from Darien, CT)
- 11 hours ago
- Cos Cob, CT (5 miles from Darien, CT)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Tarrytown, NY (19 miles from Darien, CT)
- 1 day ago
- Tarrytown, NY (19 miles from Darien, CT)
- 1 day ago
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power...
Remote WorkFT Customer Experience Manager Retail / Balloons
- Commack, NY (19 miles from Darien, CT)
- 2 days ago
- Commack, NY (19 miles from Darien, CT)
- 2 days ago
Store - LI-COMMACK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Deer Park, NY (23 miles from Darien, CT)
- 2 days ago
- Deer Park, NY (23 miles from Darien, CT)
- 2 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Client Service Coordinator - 002177 in Village of Pelham, NY
- Pelham, NY (20 miles from Darien, CT)
- 3 days ago
- Pelham, NY (20 miles from Darien, CT)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Brentwood, NY (23 miles from Darien, CT)
- 5 days ago
- Brentwood, NY (23 miles from Darien, CT)
- 5 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern Division are...
- Syosset, NY (17 miles from Darien, CT)
- 5 days ago
- Syosset, NY (17 miles from Darien, CT)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Huntingtn Sta, NY (19 miles from Darien, CT)
- 5 days ago
- Huntingtn Sta, NY (19 miles from Darien, CT)
- 5 days ago
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history,...
Client Service Coordinator - 002177
- Pelham, NY (20 miles from Darien, CT)
- 6 days ago
- Pelham, NY (20 miles from Darien, CT)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Stamford, CT (3 miles from Darien, CT)
- 6 days ago
- Stamford, CT (3 miles from Darien, CT)
- 6 days ago
About Us Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client...
FT Customer Experience Manager/Balloons
- Commack, NY (19 miles from Darien, CT)
- 6 days ago
- Commack, NY (19 miles from Darien, CT)
- 6 days ago
Store - LI-COMMACK, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Account Director, Client Services (Global Soccer)(Adult Beverage Client)
- Stamford, CT (3 miles from Darien, CT)
- 7 days ago
- Stamford, CT (3 miles from Darien, CT)
- 7 days ago
Account Director, Client Services (Global Soccer)(Adult Beverage Client)Requisition ID: 14009THE JOB / Account Director, Client Services (Global Soccer) CLIENT SERVICES / Responsible for leading...
Commercial Lines - Customer Care Center - Associate Account Manager
- Fairfield, CT (12 miles from Darien, CT)
- 8 days ago
- Fairfield, CT (12 miles from Darien, CT)
- 8 days ago
Commercial Lines - Customer Care Center - Associate Account Manager (2500404) Commercial Lines - Customer Care Center - Associate Account Manager - (2500404) US-OH-Fairfield Description Make a...
- Syosset, NY (17 miles from Darien, CT)
- 8 days ago
- Syosset, NY (17 miles from Darien, CT)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Darien, CT
Moving to Darien, CT? Find some basic demographic data about Darien, CT below.
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Salary for Customer Service Manager Jobs in Darien, CT
Highest Education Level
Customer Service Managers in Darien, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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