Customer Service Manager Jobs in Connecticut
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- RTX Corporation
- Silver Lane, CT
- 17 hours ago
- Silver Lane, CT
- 17 hours ago
What You Will Do: East Hartford Repair Operations (EHRO) is looking to fill an open position as the EHRO Customer Service Manager, leading the customer-facing team here in both CTRP and CTSC....
In PersonCandidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Stamford, CT (onsite)...
In PersonCustomer Experience Manager FT
- Michaels Stores
- Southington, CT
- 3 days ago
- Southington, CT
- 3 days ago
Store - HART-SOUTHINGTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full TimeCustomer Support Manager (Manuf. Exp. strongly preferred)
- B&W Operating LLC
- Guilford, CT
- 4 days ago
- Guilford, CT
- 4 days ago
Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ensuring...
In PersonGeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM) services. This role is...
In PersonAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
In PersonSr Manager - Customer Service Technology in United States Of America, Connecticut, Orange
- Iberdrola Renewables
- Orange, CT
- 8 days ago
- Orange, CT
- 8 days ago
Sr Manager - Customer Service Technology Department: Information Technology Reports to: Director - IT Technology Location: In Office, Orange CT The base salary range for this position is dependent...
In Person- Arthur J. Gallagher & Co.
- Washington, CT
- 10 days ago
- Washington, CT
- 10 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our...
In PersonIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonJob Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Trumbull, CT
- 13 days ago
- Trumbull, CT
- 13 days ago
Required Morning, Evening and Weekend Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates...
In Person Full Time- AmTrust Financial Services, Inc.
- Southington, CT
- 14 days ago
- Southington, CT
- 14 days ago
Overview We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner...
In PersonCustomer Service Coordinator (Office, Admin, Administrative) - HomeCare
- Hartford HealthCare
- Vernon, CT
- 14 days ago
- Vernon, CT
- 14 days ago
Care/Call Center experience preferred....
In PersonStore - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Connecticut
Highest Education Level
Customer Service Managers in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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