Customer Service Manager Jobs in Connecticut
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We’re seeking a proactive and detail-oriented Customer Service Manager to join our team in Bristol, CT....
Starting hourly rate $17.00 As needed, can be 4 hours or more depending on shifts 8am-5pm, 10am-7pm, & 12pm-9pm JOB SUMMARY What drives you to do your best every day? How about being a part of a...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Customer Service Coordinator (Office, Admin, Intake) - HomeCare
- Wethersfield, CT
- 2 days ago
- Wethersfield, CT
- 2 days ago
Education: High School Diploma, Associates Degree preferred Experience: Minimum of 1 year recent homecare, healthcare and/or call center experience preferred Skills/Desired attributes: Positive outlook...
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Administrator, Customer Service - Device (French Bilingual)
- Hartford, CT
- 4 days ago
- Hartford, CT
- 4 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
As a Customer Service Manager (CSM) in the GE Steam Power Nuclear Northeast/Atlantic Region, your role is a critical P&L (Profit & Loss) owner directly engaging with both internal and external customers...
Remote WorkAbout Us Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client...
Account Director, Client Services (Global Soccer)(Adult Beverage Client)
- Stamford, CT
- 7 days ago
- Stamford, CT
- 7 days ago
Account Director, Client Services (Global Soccer)(Adult Beverage Client)Requisition ID: 14009THE JOB / Account Director, Client Services (Global Soccer) CLIENT SERVICES / Responsible for leading...
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkCommercial Lines - Customer Care Center - Associate Account Manager
- Fairfield, CT
- 7 days ago
- Fairfield, CT
- 7 days ago
Commercial Lines - Customer Care Center - Associate Account Manager (2500404) Commercial Lines - Customer Care Center - Associate Account Manager - (2500404) US-OH-Fairfield Description Make a...
Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands...
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Connecticut
Highest Education Level
Customer Service Managers in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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