Customer Service Manager Jobs in Aurora, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
- Littleton, CO (12 miles from Aurora, CO)
- 17 hours ago
- Littleton, CO (12 miles from Aurora, CO)
- 17 hours ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 1 day ago
- Highlands Ranch, CO (14 miles from Aurora, CO)
- 1 day ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Denver, CO (2 miles from Aurora, CO)
- 2 days ago
- Denver, CO (2 miles from Aurora, CO)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
Client Services Coordinator Job ID 226463 Posted 26-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Denver -...
- Westminster, CO (12 miles from Aurora, CO)
- 3 days ago
- Westminster, CO (12 miles from Aurora, CO)
- 3 days ago
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging and aerospace solutions. Achieve extraordinary things when you join our team, and make a difference in...
Client Services Director, Advertiser (CPG)
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
- Denver, CO (2 miles from Aurora, CO)
- 3 days ago
Our client services team is focused on creating deeper, more innovative and more productive long-term relationships with our largest advertisers and their agency partners. We take a consultative...
Customer Service Manager - Denver, CO
- Denver, CO (2 miles from Aurora, CO)
- 4 days ago
- Denver, CO (2 miles from Aurora, CO)
- 4 days ago
Salary: $70,000 - $80,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and...
Customer Service Lead / Driver
- Sheridan, CO (10 miles from Aurora, CO)
- 5 days ago
- Sheridan, CO (10 miles from Aurora, CO)
- 5 days ago
Benefits: 401(k) Bonus based on performance Employee discounts Opportunity for advancement Paid time off Training & development Benefits/Perks Base Salary + Tips and Bonus Potential Eco-friendly...
- Westminster, CO (12 miles from Aurora, CO)
- 5 days ago
- Westminster, CO (12 miles from Aurora, CO)
- 5 days ago
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Customer Experience Manager - Denver International Airport
- Denver, CO (2 miles from Aurora, CO)
- 7 days ago
- Denver, CO (2 miles from Aurora, CO)
- 7 days ago
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit...
- Denver, CO (2 miles from Aurora, CO)
- 8 days ago
- Denver, CO (2 miles from Aurora, CO)
- 8 days ago
Account Manager Req #695 Denver, CO, USA Job Description Posted Thursday, June 19, 2025 at 10:00 PM The Account Manager I is responsible for building value-driven strategic relationships with...
- Superior, CO (21 miles from Aurora, CO)
- 9 days ago
- Superior, CO (21 miles from Aurora, CO)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Denver, CO (2 miles from Aurora, CO)
- 11 days ago
- Denver, CO (2 miles from Aurora, CO)
- 11 days ago
Customer Service Coordinator Ohio Transmission Corporation life insurance, paid time off, tuition assistance, 401(k) United States, Colorado, Denver Jun 16, 2025 About this role The Rotating...
Customer Experience Manager- Victorias Secret - Southwest Plaza Regional - Littleton, CO
- Littleton, CO (12 miles from Aurora, CO)
- 11 days ago
- Littleton, CO (12 miles from Aurora, CO)
- 11 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Aurora, CO
Moving to Aurora, CO? Find some basic demographic data about Aurora, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, CO
Highest Education Level
Customer Service Managers in Aurora, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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