Customer Service Manager Jobs in Anaheim, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Irvine, CA (13 miles from Anaheim, CA)
- 60+ days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Retail Customer Service Supervisor
- Aliso Viejo, CA (22 miles from Anaheim, CA)
- 4 hours ago
- Aliso Viejo, CA (22 miles from Anaheim, CA)
- 4 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Airport Customer Service Supervisor - SNA
- Santa Ana, CA (9 miles from Anaheim, CA)
- 5 hours ago
- Santa Ana, CA (9 miles from Anaheim, CA)
- 5 hours ago
General information Job Title Airport Customer Service Supervisor - SNA Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.50 Full/Part...
Customer Service Lead - Part-Time
- Cerritos, CA (7 miles from Anaheim, CA)
- 1 day ago
- Cerritos, CA (7 miles from Anaheim, CA)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Warehouse Customer Service Team Lead
- Carson, CA (17 miles from Anaheim, CA)
- 1 day ago
- Carson, CA (17 miles from Anaheim, CA)
- 1 day ago
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Mon-Friday 8am-4:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
Customer Experience Manager compensation: $20-$30/hour (Part-time) We're looking for a warm, proactive, and customer-obsessed Customer Experience Manager to ensure every client interaction is...
Customer Service Lead - Part-Time
- Buena Park, CA (2 miles from Anaheim, CA)
- 1 day ago
- Buena Park, CA (2 miles from Anaheim, CA)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Coordinator (57704)
- West Covina, CA (15 miles from Anaheim, CA)
- 1 day ago
- West Covina, CA (15 miles from Anaheim, CA)
- 1 day ago
Job Details Job Location: California West Covina UEI - West Covina, CA Salary Range: $18.00 - $19.00 Hourly Job Shift: Day Job Category: Campus Administration Description UEI College is a leader...
Client Service Manager - Water/Wastewater
- Irvine, CA (13 miles from Anaheim, CA)
- 1 day ago
- Irvine, CA (13 miles from Anaheim, CA)
- 1 day ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Part-Time Customer Experience Manager
- Tustin, CA (10 miles from Anaheim, CA)
- 2 days ago
- Tustin, CA (10 miles from Anaheim, CA)
- 2 days ago
Store - LA-TUSTIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager
- La Habra, CA (6 miles from Anaheim, CA)
- 2 days ago
- La Habra, CA (6 miles from Anaheim, CA)
- 2 days ago
Store - LA-LA HABRA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- La Mirada, CA (5 miles from Anaheim, CA)
- 3 days ago
- La Mirada, CA (5 miles from Anaheim, CA)
- 3 days ago
Location: Onsite in La Mirada, CA Base Salary Range: $100,000-$120,000 This role is not eligible for visa sponsorship Your Job Georgia-Pacific is seeking an innovative and driven Customer Service Manager...
Are you organized, efficient and proactive? Do you possess administrative and customer service skills and good common sense? Are you a team leader? You may be the person we are looking for to join...
Office Administrator/Customer Service for Glass Company
- La Habra, CA (6 miles from Anaheim, CA)
- 5 days ago
- La Habra, CA (6 miles from Anaheim, CA)
- 5 days ago
Manage daily office operations and ensure smooth workflow. Key responsibilities include managing communications, maintaining records, and coordinating the estimators schedule. Must use clear,...
Sr. Customer Success Manager, Media & Entertainment
- Los Angeles, CA (18 miles from Anaheim, CA)
- 5 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 5 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Demographic Data for Anaheim, CA
Moving to Anaheim, CA? Find some basic demographic data about Anaheim, CA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Anaheim, CA
Highest Education Level
Customer Service Managers in Anaheim, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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