Customer Service Manager Jobs in Anaheim, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Irvine, CA (13 miles from Anaheim, CA)
- 16 days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 16 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Customer Service Manager, Airport Customer Care
- Los Angeles, CA (18 miles from Anaheim, CA)
- 13 hours ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 13 hours ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Client Relations Manager (Matchmaker for High-Profile Clients)
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
We are seeking an exceptional, emotionally intelligent, and detail-oriented Matchmaker to join our boutique matchmaking service. In this highly personalized role, you will work directly with...
Customer Experience Manager - Victoria's Secret - Chino Hills - Chino Hills, CA
- Chino Hills, CA (14 miles from Anaheim, CA)
- 1 day ago
- Chino Hills, CA (14 miles from Anaheim, CA)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 1 day ago
APM Terminals PURPOSE: The Manager of Customer Care is responsible for supervising all office clerical staff in order to provide internal and external customers with the highest quality of...
- Costa Mesa, CA (13 miles from Anaheim, CA)
- 1 day ago
- Costa Mesa, CA (13 miles from Anaheim, CA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Human Resources Client Services Director- UCI Health University of California Irvine
- Irvine, CA (13 miles from Anaheim, CA)
- 1 day ago
- Irvine, CA (13 miles from Anaheim, CA)
- 1 day ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
- Ontario, CA (23 miles from Anaheim, CA)
- 1 day ago
- Ontario, CA (23 miles from Anaheim, CA)
- 1 day ago
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in...
Customer Service Lead CA, Job 197.25
- Seal Beach, CA (9 miles from Anaheim, CA)
- 2 days ago
- Seal Beach, CA (9 miles from Anaheim, CA)
- 2 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Hawthorne, CA (22 miles from Anaheim, CA)
- 2 days ago
- Hawthorne, CA (22 miles from Anaheim, CA)
- 2 days ago
Customer Experience Manager 3.4 3.4 out of 5 stars Hawthorne, CA Store - LA-HAWTHORNE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
Veterinary Hospital Client Care Manager
- Los Angeles, CA (18 miles from Anaheim, CA)
- 3 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 3 days ago
Veterinary Hospital Client Care Manager ACCESS San Fernando Valley - 2.7 Woodland Hills, CA Job Details Full-time $66,000 - $71,000 a year 4 hours ago Benefits Paid parental leave Health insurance...
Technical Customer Experience Manager- NAVY/DOD
- Irvine, CA (13 miles from Anaheim, CA)
- 3 days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 3 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Human Resources Client Services Director- UCI Health
- Orange, CA (7 miles from Anaheim, CA)
- 3 days ago
- Orange, CA (7 miles from Anaheim, CA)
- 3 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
Customer Service Manager - Corona, CA
- Corona, CA (22 miles from Anaheim, CA)
- 4 days ago
- Corona, CA (22 miles from Anaheim, CA)
- 4 days ago
Salary: $68,640 / year Other Forms of Compensation: Yearly Bonus Incentive Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed...
- Los Angeles, CA (18 miles from Anaheim, CA)
- 5 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 5 days ago
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling...
Demographic Data for Anaheim, CA
Moving to Anaheim, CA? Find some basic demographic data about Anaheim, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Anaheim, CA
Highest Education Level
Customer Service Managers in Anaheim, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »