Customer Service Analyst Jobs in Anaheim, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Los Angeles, CA (18 miles from Anaheim, CA)
- 4 days ago
- Los Angeles, CA (18 miles from Anaheim, CA)
- 4 days ago
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
- Norco, CA (23 miles from Anaheim, CA)
- 7 days ago
- Norco, CA (23 miles from Anaheim, CA)
- 7 days ago
Job Summary: We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and...
Bilingual Customer Experience Analyst (Korean)
- Irvine, CA (13 miles from Anaheim, CA)
- 13 days ago
- Irvine, CA (13 miles from Anaheim, CA)
- 13 days ago
Bilingual Customer Experience Analyst (Korean) Irvine, CA Mon to Fri (8am-5pm) $35/hour Temporary Job Responsibilities: KPI management on dealer/offline channel KPIs for 3 markets...
- Norco, CA (23 miles from Anaheim, CA)
- 45+ days ago
- Norco, CA (23 miles from Anaheim, CA)
- 45+ days ago
6156 - Norco - 1550 2nd Street, Norco, California, 92860 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Demographic Data for Anaheim, CA
Moving to Anaheim, CA? Find some basic demographic data about Anaheim, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Anaheim, CA
Highest Education Level
Customer Service Analysts in Anaheim, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Inbound
- Escalation Management
- Customer Success
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- Problem Resolution
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Telephone Skills
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Implementation
- Customer Relationship Management
- Auditing
- Payroll
- Punctual
- Written Communication
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Documentation
- Filing
- Reporting
- Bachelor's Degree
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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