Customer Service Manager Jobs in California

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 280 Jobs

Customer Experience Manager

  • Vallejo, CA
  • 8 hours ago
  • Vallejo, CA
  • 8 hours ago

Store - VALLEJO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Part Time Customer Experience Manager

  • Mission Viejo, CA
  • 8 hours ago
  • Mission Viejo, CA
  • 8 hours ago

Store - LA-MISSION VIEJO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Customer Support Supervisor, Platform

  • San Francisco, CA
  • 11 hours ago
  • San Francisco, CA
  • 11 hours ago

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...

Customer Service Coordinator - Entry Level

  • Cerritos, CA
  • 16 hours ago
  • Cerritos, CA
  • 16 hours ago

An Entry Level Customer Service Manager receives complete and individualized hands-on trainin......

Store Customer Service Supervisor / Keyholder

  • San Ramon, CA
  • 21 hours ago
  • San Ramon, CA
  • 21 hours ago

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and...

Associate Director, Customer Service Excellence

  • Acton, CA
  • 1 day ago
  • Acton, CA
  • 1 day ago

Locations : New York | Boston | Atlanta | Austin | Chicago | San Francisco | Mountain View | Dallas | Denver | Detroit | Houston | Los Angeles | Miami | Minneapolis | Nashville | Summit |...

Customer Service Supervisor

  • San Clemente, CA
  • 1 day ago
  • San Clemente, CA
  • 1 day ago

Customer Service Supervisor- San Clemente Job Summary The Customer Service Supervisor is responsible for overseeing the daily operations of the Customer Service team while maintaining a designated...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Branch Utility AKA Customer Service Manager Assistant

  • Bakersfield, CA
  • 2 days ago
  • Bakersfield, CA
  • 2 days ago

Back up Customer Service Manager with all operational duties, including supervision of staff. Assists the Customer Service Manager in the management of the operations function....

Sr Customer Success Mgr, Strategic Account Services

  • Santa Monica, CA
  • 3 days ago
  • Santa Monica, CA
  • 3 days ago

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...

Customer Service Administrator

  • Glendale, CA
  • 3 days ago
  • Glendale, CA
  • 3 days ago

Customer Service Administrator 804 Technology Glendale, Arizona, US 2 days ago Quick Job type Permanent Temporary Quick Job description 30.00-35.00 / hour Shift 6-Month Contract to Permanent...

Full-Time Customer Service Supervisor

  • Los Angeles, CA
  • 3 days ago
  • Los Angeles, CA
  • 3 days ago

Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...

Client Services Manager

  • Oceanside, CA
  • 3 days ago
  • Oceanside, CA
  • 3 days ago

Position Overview The Brand and Client Services Manager will be responsible for managing client relationships and ensuring satisfaction through exceptional service delivery. This role focuses on...

Remote Work

Demographic Data for California

Moving to California? Find some basic demographic data about California below.


Local
National
39,536,271
996,598

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in California

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in California offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in California
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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