Customer Service Manager Jobs in California
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Lead San Diego, CA | On-site role The Client Service Lead is responsible for delivering high-quality account management services to CULA’s credit union clients while providing...
In PersonNights & Weekends Customer Service Manager
- Michaels Stores
- Petaluma, CA
- 10 hours ago
- Petaluma, CA
- 10 hours ago
Store - PETALUMA, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonGlobal Customer Service Manager (f/m/d)
- Freudenberg
- City of Industry, CA
- 17 hours ago
- City of Industry, CA
- 17 hours ago
Working at Freudenberg: We will wow your world! Responsibilities: Lead and manage the customer service team handling B2B customers; manage order to cash process Oversee order management, pricing...
In PersonCommercial Lines Client Service Manager (Food & Agriculture)
- Gallagher
- Visalia, CA
- 18 hours ago
- Visalia, CA
- 18 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital...
RemoteA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Whole Foods Market
- Santa Barbara, CA
- 18 hours ago
- Santa Barbara, CA
- 18 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- City of Moreno Valley
- Moreno Valley, CA
- 1 day ago
- Moreno Valley, CA
- 1 day ago
It is further distinguished from the Customer Service Manager, who has overall managerial responsibility for customer service operations, budget administration, policy development, and division-wide...
In PersonStore - La Brea, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Astrophysics
- City of Industry, CA
- 1 day ago
- City of Industry, CA
- 1 day ago
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical...
In PersonConstruction Client Services Coordinator PeopleReady of Fresno, CA is now hiring Construction Client Services Coordinator s in Fresno, CA! The primary function of a Construction Client Services...
In PersonCustomer Service Coordinator Manufacturing Operations
- HireTeq
- Fremont, CA
- 1 day ago
- Fremont, CA
- 1 day ago
Requirements High school diploma or equivalent (Associate degree preferred) 3 5 years of customer service experience in a manufacturing environment. Strong knowledge of Microsoft Office (Outlook,...
In PersonCustomer Service Supervisor, Cross Functional
- Piedmont Airlines
- San Luis Obispo, CA
- 1 day ago
- San Luis Obispo, CA
- 1 day ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimePROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc....
In PersonDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in California
Highest Education Level
Customer Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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