Customer Service Manager Jobs in California
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA
- 7 days ago
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA
- 7 days ago
Temp-to-Hire Position Title: Customer Service Coordinator Reports To: Customer Service Manager FLSA Status: Non-Exempt Priority Filing Date: Open Until Filled Position Overview Fire and Gas Detection...
Responsibilities: MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Store - EUREKA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - LA-MIRA LOMA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Services Coordinator - Debt & Structured Finance
- San Diego, CA
- 3 hours ago
- San Diego, CA
- 3 hours ago
Client Services Coordinator - Debt & Structured Finance Job ID 234042 Posted 18-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Sales Support Location(s) San Diego -...
Client Services Coordinator, Part Time 2.7 2.7 out of 5 stars San Francisco, CA 94110 $26 - $35 an hour - Part-time Ethos Veterinary Health 121 reviews $26 - $35 an hour - Part-time Client Service...
As a Customer Service Manager you won't answer calls or be stuck behind a desk, and you'll be more than a friendly face....
Customer Experience Manager (VFE) Store: Modesto #63 - Orangeburg Ave Map Wage: $20.59-$21.70 Description This is the job description Required Experience California Consumer Privacy Act ("CCPA")...
Job Title Customer Support Supervisor Amadeus Hospitality is seeking a highly motivated and experienced Customer Support Supervisor to lead a team of support professionals responsible for...
Store - EUREKA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a...
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
Customer Service Coordinator - $24 -$26/hr
- San Francisco, CA
- 20 hours ago
- San Francisco, CA
- 20 hours ago
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
$19-$20/hr. Customer Service -Admin Assistant Needed (Gardena, CA)
- Gardena, CA
- 21 hours ago
- Gardena, CA
- 21 hours ago
We are a carton manufacture company located in the city of Gardena, CA currently looking for an Admin Assistant/CSR rep. As an Admin assistant you will be responsible for handling office task such...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in California
Highest Education Level
Customer Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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