Customer Service Manager Jobs in California
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
A full time opportunity within a growing manufacturing company in Rocklin. The position will involve administrative and customer service duties such as phones, scheduling etc. Great growth...
$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Eisenhower Health-Client Services Manager Palm Springs, CA, USA Req #1769 Wednesday, March 26, 2025 Client Services Manager Overview of Position: This position focuses on customer service,...
Customer Success Manager (Beverages & Pantry Items) - Fremont, CA
- Fremont, CA
- 9 hours ago
- Fremont, CA
- 9 hours ago
Pay Range: $68,640 - $80,000 / year Other Forms of Compensation: Yearly Bonus Incentive & Company Car The advertised program is a conversational recruiting assistant that helps you apply to jobs...
Job Details Job Location : CCTRP - Sacramento, CA Position Type : Full-Time/Part-Time Salary Range : Undisclosed Travel Percentage : None Organizational Overview Founded on the steps of St. John’s...
Auditor- Assurance-Audit Services - Private Client Services -Manager-1592366
- Irvine, CA
- 9 hours ago
- Irvine, CA
- 9 hours ago
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, youll have the chance to build a career as unique as you...
Client Success Manager, Paid Search Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing...
Strategic Client Support Manager (Large Group Exp)
- Sacramento, CA
- 15 hours ago
- Sacramento, CA
- 15 hours ago
Centene Corporation Strategic Client Support Manager (Large Group Exp) in Sacramento , California You could be the one who changes everything for our 28 million members. Centene is transforming...
Busy auto parts retailer seeks customer service professional. 1 year experience in customer service (call center experience preferred.)...
The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a "conduit" to key touch points in the...
Senior Director Customer Service & Key Account Management
- Rocklin, CA
- 19 hours ago
- Rocklin, CA
- 19 hours ago
At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
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Salary for Customer Service Manager Jobs in California
Highest Education Level
Customer Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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