Customer Service Manager Jobs in Scottsdale, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Relations Manager - AZ - On Site
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 1 hour ago
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 1 hour ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Service Manager - Network
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 hour ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Sun City, AZ (22 miles from Scottsdale, AZ)
- 6 hours ago
- Sun City, AZ (22 miles from Scottsdale, AZ)
- 6 hours ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
- Guadalupe, AZ (11 miles from Scottsdale, AZ)
- 8 hours ago
- Guadalupe, AZ (11 miles from Scottsdale, AZ)
- 8 hours ago
2039 W Guadalupe Rd Mesa Arizona, 85202, +... Starting Pay: $17 Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
007 - Bashas' Customer Service Team Lead - Hayden & Indian School
- Scottsdale, AZ
- 20 hours ago
- Scottsdale, AZ
- 20 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Client / Customer Success Manager Basic salary $60,000 - $65,000, plus commission Scottsdale (Hybrid working available, but not fully remote.) We are looking for Customer Success Managers to join...
What You Bring: 5+ years of experience in inside sales, call center management, or customer operations-including 2+ years of team leadership....
Supervisor - Customer Support Quality Assurance
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. Thats why were not just transforming cancer carewere changing lives. We introduced...
Technical Customer Experience Manager
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Area Customer Service Coordinator
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations,...
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 2 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 2 days ago
Tech Client Support Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Do you desire a position dedicated to delivering a...
Customer Experience Manager - Full Time
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 2 days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 2 days ago
Store - PHX-TEMPE, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 2 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 2 days ago
Id : 589556, Title : Customer Service Manager, Category : Retail, Store Ops, RequisitionType : Professional, JobGrade : null, RequisitionId : ...006, ExternalPostedStartDate : 2025-04-24T20:24:54 00...
Demographic Data for Scottsdale, AZ
Moving to Scottsdale, AZ? Find some basic demographic data about Scottsdale, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Scottsdale, AZ
Highest Education Level
Customer Service Managers in Scottsdale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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