Customer Service Analyst Jobs in Scottsdale, AZ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Client Service Analyst Franchise
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 4 days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 4 days ago
This is a dynamic environment; we are looking for someone who is self-motivated, with attention to detail. As a Client Service Analyst in the Client Service & Implementations you will be...
Client Service Analyst (Remote)
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 6 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 6 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Remote Work- Tempe, AZ (7 miles from Scottsdale, AZ)
- 9 days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 9 days ago
center experience or equivalent customer service experience is desirable Hardware and software troubleshooting experience is preferred; strong technical acumen is necessary for success in this role...
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 12 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 12 days ago
The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....
Remote WorkSenior Technical Client Support Analyst
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 60+ days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 60+ days ago
We are excited to announce an opportunity for a Senior Technical Client Support Analyst at KUBRA! This key role is designed to be the initial point of contact for clients and works with teams...
Demographic Data for Scottsdale, AZ
Moving to Scottsdale, AZ? Find some basic demographic data about Scottsdale, AZ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Scottsdale, AZ
Highest Education Level
Customer Service Analysts in Scottsdale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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