Customer Care Coordinator

Global is a powerhouse in the commercial roofing industry. Trusted by Fortune 500 companies, property managers, and developers across the globe. Since 1971, we've delivered innovative, high-quality roofing solutions for commercial, industrial, and multi-family properties.

As a Customer Care Coordinator in our Reroof Division, you will play a vital role in ensuring a seamless and positive experience for our customers throughout their reroofing projects. This position serves as the key connection between customers, sales, operations, and internal support teams, helping to deliver projects with clear communication, strong follow-through, and outstanding service. If you are highly organized, customer-focused, and passionate about making a meaningful impact, this is an excellent opportunity to join a collaborative team dedicated to continuous improvement and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customers after contracts are awarded, providing proactive updates and timely responses throughout the project lifecycle
• Build and maintain positive customer relationships, ensuring a high level of service and satisfaction
• Support the Reroof sales team with customer communication and administrative follow-up
• Coordinate project handoffs between Sales and Operations, tracking project milestones, schedules, and key commitments
• Assist with scheduling site visits, project start dates, and ongoing customer communications
• Maintain accurate customer and project records within Salesforce and company systems, including contracts, warranties, change orders, and closeout documentation
• Help ensure project files are complete, organized, and accessible for all stakeholders
• Identify and escalate service gaps or customer concerns for resolution, supporting quality assurance and follow-up processes
• Collaborate closely with Sales, Project Management, Customer Care, and Field Teams to maintain clear communication and alignment on customer expectations and project status
• Support reporting and tracking of customer interactions and service metrics

Qualifications

• 2-5 years of experience in customer service, administrative support, project coordination, or a related role
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams
• Strong problem-solving and follow-through skills
• Experience in construction, roofing, service industries, or project-based environments (preferred)
• Experience using Salesforce or other CRM systems (preferred)
• Customer service experience supporting field operations or project teams (preferred)

Why You'll Love It Here

• Competitive Base + Bonus: Rewarding compensation with no cap on your earnings.
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, Hospital Insurance and more.
• No cost Medical Plan: All employees are eligible for a free individual medical plan, with upgraded plans available for individuals and families.
• Retirement planning: 401k with matching program.
• Employee Assistance Program (EAP): A robust EAP including support for finances, legal, physical health, mental health and more for your overall well-being.
• WellHub Gym Membership: FREE monthly gym membership for every employee, with the option to add family members at a reduced cost.
• Time off: Paid vacation, paid sick time and paid holidays.
• Career Growth: A front-row seat in an expanding company.
• Culture That Wins: Join a high-energy, supportive team that celebrates success and lives its core values.

Global Roofing Group is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and treated with respect. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.