Customer Service Analyst Jobs

A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.

Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.

1-15 of 129 Jobs

Sr Financial Analyst, Customer Service

  • Seattle, WA
  • 4 days ago
  • Seattle, WA
  • 4 days ago

At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support...

Insurance Consultant - Customer Service

  • Louisville, KY
  • 8 hours ago
  • Louisville, KY
  • 8 hours ago

ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...

Customer Support Analyst

  • Bartow, FL
  • 10 hours ago
  • Bartow, FL
  • 10 hours ago

Requirements: Minimum 1 year of experience supporting workstation hardware installation, maintenance, and troubleshooting. Proficiency in Microsoft Office 365 and Windows 10 or later operating...

Sales Consultant - Customer Service

  • Mills River, NC
  • 1 day ago
  • Mills River, NC
  • 1 day ago

7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...

Customer Service & Operations Analyst

  • Jersey, GA
  • 1 day ago
  • Jersey, GA
  • 1 day ago

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You'll...

Customer Experience Analyst

  • Colmar, PA
  • 2 days ago
  • Colmar, PA
  • 2 days ago

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket...

Customer Support Analyst

  • Reston, VA
  • 2 days ago
  • Reston, VA
  • 2 days ago

Graham Technologies is seeking a Customer Support Analyst to provide high-level, on-site support within a federal help desk environment. This role involves troubleshooting complex technical and...

Customer Support Analyst

  • Minneapolis, MN
  • 3 days ago
  • Minneapolis, MN
  • 3 days ago

Responsibilities: Troubleshoot and process incoming cases to the Associate Customer Support Analyst Team via both telephone and email to ensure courteous, timely, and effective resolution of issues....

Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD)

  • Springfield, IL
  • 3 days ago
  • Springfield, IL
  • 3 days ago

Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...

Client Service Analyst

  • Plano, TX
  • 4 days ago
  • Plano, TX
  • 4 days ago

Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency....

Customer Support Analyst

  • Bartow, FL
  • 4 days ago
  • Bartow, FL
  • 4 days ago

Job Purpose: Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor...

Customer Support Analyst

  • Bartow, FL
  • 4 days ago
  • Bartow, FL
  • 4 days ago

ASSYST is seeking a Customer Support Analyst to support a State client in Bartow, FL. The ideal candidate will provide technical assistance and support related to computer systems, hardware,...

Customer Success Analyst

  • 4 days ago
  • 4 days ago

ABOUT US At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experiencedelivered at home and powered by technology for scale. We're building...

Remote Work

T3 - Analyst Customer Service

  • IN
  • 4 days ago
  • IN
  • 4 days ago

Our story** At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to...

Supply Chain Analyst Customer Service

  • Greendale, WI
  • 4 days ago
  • Greendale, WI
  • 4 days ago

Supply Chain Analyst - Customer Service Position Summary Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and...

Customer Service Analyst Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Cybersecurity Analyst
Get started in the exciting field of Cybersecurity with this IBM Cybersecurity Analyst Professional Certificate! Here you will learn all the important skills you need in order to become a...
Data Analyst
This eight-course Professional Certificate from IBM prepares you with job-ready skills for an entry level data analyst role. Position yourself competitively and power your data analyst career for...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Analyst Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Analysts offer the following education background
Bachelor's Degree
36.7%
High School or GED
20.6%
Associate's Degree
15.7%
Vocational Degree or Certification
11.6%
Master's Degree
10.7%
Some College
3.3%
Doctorate Degree
0.8%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Analysts
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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