Customer Service Analyst Jobs
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6156 - Norco - 1550 2nd Street, Norco, California, 92860 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Customer Service Analyst III (Correspondence) - 76004902
- Tallahassee, FL
- 2 hours ago
- Tallahassee, FL
- 2 hours ago
Requisition No: 857630 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST III (CORRESPONDENCE) - 76004902 Pay Plan: Career Service Position Number: 76004902 Salary: $38,346.00...
Requisition No: 857629 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II - 76003475 Pay Plan: Career Service Position Number: 76003475 Salary: $35,330.52 Annually Posting...
At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support...
Omnivise Ecosystem Energy Management Solution Customer Success Analyst
- Orlando, FL
- 5 hours ago
- Orlando, FL
- 5 hours ago
A Snapshot of Your Day** The Energy Management Solution Commercial and Customer Success Specialist is responsible for ensuring that the Energy Management solutions are successfully bid, delivered,...
The Company You'll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit....
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. It's an exciting time to join Brown & Brown! Our...
Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed. Thank you for your interest in this position. Please note the following important...
Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of...
Who is Foodbuy? We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of...
Title: Sr. IT Customer Support Analyst Duties and Responsibilities Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft...
Support Center Analyst Job Employer Name:SpiderID: 13922483 Location: Atlanta, GeorgiaDate Posted: 1/9/2025 Wage: NegotiableCategory: Information Technology Job Code: 1327 Job Description: Support...
CUSTOMER SERVICE ANALYST II The State of Florida - 3.5 Tallahassee, FL Job Details $35,330.52 a year 20 hours ago Benefits Paid parental leave Paid holidays Health insurance Tuition reimbursement Parental...
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs Nationwide
Highest Education Level
Customer Service Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Scheduling Appointments
- Inbound/Outbound Calling
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Retail
- Finance
- Telephone Skills
- High School Diploma
- Troubleshooting
- Customer Relationship Management
- Auditing
- Punctual
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Collaboration
- Filing
- Inventory Management
- Microsoft PowerPoint
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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