Customer Service Analyst Jobs
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6162 - Tuscaloosa - 3427 Skyland Blvd E, Tuscaloosa, Alabama, 35405 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Payrate: $20.00- $20.00/hr. Summary: Provide support on all products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external...
Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+...
Optical Customer Satisfaction Analyst - Returns and Quality
- Sioux City, IA
- 12 hours ago
- Sioux City, IA
- 12 hours ago
Contract: [[cust_TypeOfContract]] Compensation: [[salaryMin]] If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic...
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our...
Description The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA in Quantico, VA. Make a...
Knowledge of franchise operations, line maintenance operations, and leak detection methods. 2 years of experience working in a call center....
Were looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers...
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking an Employee Navigator Customer...
Remote WorkAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Role Type: Internship/Co-op Work Term: Fall/Term 1 Work Location: Toronto, Ontario, Canada Hours: 35 Pay Details: $23.37 - $38.05 CAD TD is committed to providing fair and equitable compensation...
You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, youll have the chance to work with an Agile...
Payroll Title: TRAINER 3 Department: Business & Financial Services Hiring Pay Scale $69,500 - $83,500/ Annually Worksite: Torrey Pines Center South Appointment Type: Contract Appointment Percent:...
Summary This position could include potential career growth into the EPIC service desk. This position will primarily work 8:00am - 4;30pm but will require some flexibility to ensure coverage is...
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs Nationwide
Highest Education Level
Customer Service Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Hardware Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Customer Retention
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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