Customer Service Analyst Jobs
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6106 - Gulfport - 11155 CarMax Way, Gulfport, Mississippi, 39503-5024 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Requisition ID # 164316 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Work Type: Hybrid Job Location: Sacramento Department Overview...
Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without...
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales,...
Are you a problem-solver with a passion for delivering an exceptional customer experience? We're seeking a dedicated and empathetic Customer Experience Analyst to join our dynamic Salt Lake City,...
Customer Support Analyst (Irvine, CA) - Johnson & Johnson MedTech, Electrophysiology
- Irvine, CA
- 3 days ago
- Irvine, CA
- 3 days ago
Job title Customer Support Analyst (Irvine, CA) - Johnson & Johnson MedTech, Electrophysiology Function Customer Management Sub function Non-Technical Customer Service Category Analyst,...
Full-Time Leasing Consultant/Customer Service Hours: Monday thru Friday 8:30AM-5:00PM, with an occasional Saturday 10AM-4PM Pay Rate: $17.00/hr, plus incentives Assists the Community Manager in...
Work from Office location: 555 St.Charles Drive, Suite 100, Thousand Oaks, CA Pay Range: $21-$24/hour About Firstsource Firstsource is a leading provider of transformational outsourcing solutions...
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants....
The Group: Morningstar Indexes delivers innovative indexing solutions, empowering investors to measure and benchmark global markets and asset classes. With a focus on equity, bond, and asset...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
Remote Workat St. Luke's Health System in Meridian, Idaho, United States Job Description Overview The Customer Support Analyst will be the primary point of contact for the Consolidated Service Center order...
Customer Support Analyst SAIC - 4.0 Washington, DC Job Details Full-time $80,001 - $120,000 a year 9 hours ago Qualifications Top Secret Clearance GICSP 6 years Management Software troubleshooting...
Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill...
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs Nationwide
Highest Education Level
Customer Service Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Administrative Skills
- Billing
- Retail
- Finance
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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