Customer Service Analyst Jobs in California
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Requisition ID # 164316 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Work Type: Hybrid Job Location: Sacramento Department Overview...
Customer Support Analyst (Irvine, CA) - Johnson & Johnson MedTech, Electrophysiology
- Irvine, CA
- 3 days ago
- Irvine, CA
- 3 days ago
Job title Customer Support Analyst (Irvine, CA) - Johnson & Johnson MedTech, Electrophysiology Function Customer Management Sub function Non-Technical Customer Service Category Analyst,...
Work from Office location: 555 St.Charles Drive, Suite 100, Thousand Oaks, CA Pay Range: $21-$24/hour About Firstsource Firstsource is a leading provider of transformational outsourcing solutions...
6113 - Palm Desert - 73450 Dinah Shore Drive, Palm Desert, California, 92211 CarMax, the way your career should be! About this job As a Senior Customer Specialist, you will be empowered to provide...
center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients...
Agile1)Computer Client Support Analyst, Asc Job ID: 25-07802 Job Title: Computer Client Support Analyst Location: Sacramento, CA Duration: 12 months contract with possible extension Date of...
Windows Microsoft application experience Troubleshooting IT related issues (preferably with call center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience...
center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients...
Agile1)Computer Client Support Analyst, Asc Sacramento, CA - Can work Full Remote 3 Months Pay Rate $20/hr ****OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates***** 100% remote...
Senior Training & Client Support Analyst - 132503
- San Diego, CA
- 18 days ago
- San Diego, CA
- 18 days ago
Payroll Title: TRAINER 3 Department: Business & Financial Services Hiring Pay Scale $69,500 - $83,500/ Annually Worksite: Torrey Pines Center South Appointment Type: Contract Appointment Percent:...
PDS Defense Customer Service Analyst 1 in Palmdale , California Call Center/Customer Service Customer Service Analyst 1 Palmdale, CA Posted: 2/25/2025 Job Description Job ID#: 210194 Job Category: Call...
center experience) iOS (iPhone, iPad) application support and troubleshooting Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device Driven to help and support clients...
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
Lead Analyst - Customer Service locations Estados Unidos, Connecticut, Orange posted on Publicado hace 4 dias time left to apply Fecha final: 15 de marzo de 2025 (Quedan 23 dias para realizar la...
6104 - Pleasant Hill - 77 Chilpancingo Parkway, Pleasant Hill, California, 94523 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in California
Highest Education Level
Customer Service Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Administrative Skills
- Billing
- Retail
- Finance
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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