Customer Service Analyst Jobs in California
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
We are seeking a strong candidate for a hybrid role that combines responsibilities as a Customer Support Specialist and an Export Control Expert. In this dual-capacity position, you will play a...
6064 - Visalia - 9605 W. Hillsdale Avenue, Visalia, California, 93291 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
- Irvine, CA
- 4 days ago
- Irvine, CA
- 4 days ago
Minimum of 5 years of progressive experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA-regulated industry....
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....
Remote WorkJob Summary: We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and...
Job Description As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering...
The purpose of this position is to provide Support representation work as an analyst. The individual will take on a key role in solving complex, escalated cases, including outcomes that resolve...
Customer Experience Analyst Lead (Customer Support)
- Burlingame, CA
- 24 days ago
- Burlingame, CA
- 24 days ago
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
For a defined portfolio of Customers, and in daily close contact with internal sales counterparts as well as customers ordering team(s), the CSA (Customer Service Analysts) goal is to maximize On Time...
Responsibilities: Respond promptly to client inquiries through multiple communication channels, including, but not limited to:phone, email, and/or chat, in a courteous and professional manner Provide...
Customer Success Analyst University of California Riverside
- Riverside, CA
- 30+ days ago
- Riverside, CA
- 30+ days ago
Customer Success Analyst Job ID: Location: Main Campus - UCR Schedule: 8AM - 5PM Category: Information Technology Salary: $66,500 - $118,300 Full/Part Time: Full-time(100%) Organization: Info...
Customer Success Analyst University of California, Riverside - 4.3 Riverside, CA Job Details Full-time $31.85 - $56.66 an hour 4 hours ago Qualifications Mid-level Bachelor's degree 2 years...
Customer Service Analyst (Bilingual: Korean/ English)
- Beaumont, CA
- 30+ days ago
- Beaumont, CA
- 30+ days ago
Customer Service Analyst (Bilingual: Korean/ English) CJ Logistics Beaumont, CA 1st Shift:Mon - Fri (8:30am - 5:30pm)Pay Range:$68,640~$73,973/yearPosition Overview: The Customer Service Analyst is...
Associate Customer Support Analyst, New Grad San Mateo, CA IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused,...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in California
Highest Education Level
Customer Service Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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