Customer Service Analyst Jobs in California
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Now Hiring: Client Support Analyst Location: Los Angeles, CA 90025 Schedule: Monday Friday, 8:00 AM 5:00 PM Pay: $19 $21 per hour, DOE (Depending on Experience) About the Role: A client in Los...
Analyst - Customer Service and Support Analytics
- Santa Monica, CA
- 2 days ago
- Santa Monica, CA
- 2 days ago
About Tala Tala is on a mission to unleash the economic power of the Global Majority the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from...
? Now Hiring: Client Support Analyst ? Location: Los Angeles, CA 90025? Schedule: Monday Friday, 8:00 AM 5:00 PM? Pay: $19 $21 per hour, DOE (Depending on Experience) About the Role: U.S. Legal...
and Duties Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of Californias health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS...
6113 - Palm Desert - 73450 Dinah Shore Drive, Palm Desert, California, 92211 CarMax, the way your career should be! About this job As a Senior Customer Specialist, you will be empowered to provide...
Customer Service Analyst II (Bentonville, Arkansas)
- Diamond Bar, CA
- 22 days ago
- Diamond Bar, CA
- 22 days ago
Customer Service Analyst II (Bentonville, Arkansas)The Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers...
Customer Support Analyst (Remote - Flexible Working Hours Required)
- Los Gatos, CA
- 30+ days ago
- Los Gatos, CA
- 30+ days ago
Customer Support Analyst: Level 2 / Remote (Flexible Hours Required) Type: Remote / Full-Time Schedule: Flexible with shifted hours and some weekend coverage To apply for the position please send...
Remote Work6064 - Visalia - 9605 W. Hillsdale Avenue, Visalia, California, 93291 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Job Summary: We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and...
Customer Experience Analyst Lead (Customer Support)
- Burlingame, CA
- 60+ days ago
- Burlingame, CA
- 60+ days ago
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
For a defined portfolio of Customers, and in daily close contact with internal sales counterparts as well as customers ordering team(s), the CSA (Customer Service Analysts) goal is to maximize On Time...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in California
Highest Education Level
Customer Service Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Retail
- Finance
- Customer Relations
- Salesforce
- Process Improvement
- High School Diploma
- Telephone Skills
- Troubleshooting
- Auditing
- Punctual
- Customer Relationship Management
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »