Call Center Representative Jobs in Green Bay, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Retail Call Center Associate 2230 S Ashland Ave, Green Bay, WI 54304, USA Req #55 Friday, April 18, 2025 Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for servicing the...
- Kaukauna, WI (15 miles from Green Bay, WI)
- 14 days ago
- Kaukauna, WI (15 miles from Green Bay, WI)
- 14 days ago
Call Center Customer Service Address 2277 W 41 Frontage Rd, Kaukauna, WI 54130, USA Compensation $16.00/hour Job Description At Leaf Home, people are at the heart of everything we do, and we've...
Part Time Banking Call Center Representative
- Appleton, WI (22 miles from Green Bay, WI)
- 15 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 15 days ago
Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of call center experience Proficient on computers ( over 40 WPM)....
Position Purpose Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members on...
Remote WorkCUSTOMER SUPPORT ASSOCIATE (Call Center Representative) GREEN BAY, WI, US 30+ days agoFULL-TIME
- Green Bay, WI
- 90+ days ago
- Green Bay, WI
- 90+ days ago
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) FULL-TIME Ret Cust Svc - hourl GREEN BAY, WI, US 1 Attachments 30+ days ago Requisition ID: 2691 At Nicolet National Bank, our culture is based...
Demographic Data for Green Bay, WI
Moving to Green Bay, WI? Find some basic demographic data about Green Bay, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Green Bay, WI
Highest Education Level
Call Center Representatives in Green Bay, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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