Call Center Representative Jobs in Wisconsin
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. Job Responsibilities: Responsible...
Minimum of one-year call center experience strongly preferred. Prior healthcare administrative experience preferred. Prior customer service experience strongly desired....
Client Support Specialist (CCS)/Dispatcher We are seeking a part-time Client Support Specialist (CCS)/Dispatcher to join our team for 25 hours/week, with the flexibility to work more if needed....
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Were hiring Call Center Representatives who are passionate about delivering exceptional customer service....
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Are you looking to be a critical member of a team and excel in telephone Customer Service? Then we have the perfect DIRECT HIRE Call Center Customer Service Representative position for you! Our...
Consumer Services Specialist (Call Center- start date of 4/7)
- Madison, WI
- 20 days ago
- Madison, WI
- 20 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Madison , Wisconsin We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Total Rewards Package Benefits Versitiprovides a comprehensive benefits package based on your jobclassification....
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- Pleasant Prairie, WI
- 30+ days ago
- Pleasant Prairie, WI
- 30+ days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
At Childrens Wisconsin, we believe kids deserve the best. Childrens Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary...
Shipping Lead and Customer Care Associate Business Operations and Management $ 22 - $ 26 / Hour location_on Janesville, Wisconsin work_outline Contract/Temporary FOR JOB favorite_border JOB ON...
Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of call center experience Proficient on computers ( over 40 WPM)....
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) GREEN BAY, WI, US 30+ days agoFULL-TIME
- Green Bay, WI
- 45+ days ago
- Green Bay, WI
- 45+ days ago
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) FULL-TIME Ret Cust Svc - hourl GREEN BAY, WI, US 1 Attachments 30+ days ago Requisition ID: 2691 At Nicolet National Bank, our culture is based...
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Demographic Data for Wisconsin
Moving to Wisconsin? Find some basic demographic data about Wisconsin below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wisconsin
Highest Education Level
Call Center Representatives in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Complaint Resolution
- Resolution
- Inside Sales
- Scheduling Appointments
- Customer Satisfaction
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Staffing
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Data Entry
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- Sales
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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