Call Center Representative Jobs in Wisconsin

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 31 Jobs

Call Center Representative

  • Marathon, WI
  • 22 hours ago
  • Marathon, WI
  • 22 hours ago

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates...

Call Center Representative III

  • Madison, WI
  • 2 days ago
  • Madison, WI
  • 2 days ago

Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust....

Call Center Representative - Oshkosh Call Center!

  • Oshkosh, WI
  • 2 days ago
  • Oshkosh, WI
  • 2 days ago

Center Representatives for our Oshkosh, WI call center!...

Madison Area Only - Call Center Representative

  • Madison, WI
  • 4 days ago
  • Madison, WI
  • 4 days ago

Counsel student loan borrowers to resolve delinquent accounts. Handle inbound and outbound telephone calls. Adhere to federal regulations, corporate objectives, and department policies. Start...

Call Center Representative (Telecom)

  • Monona, WI
  • 4 days ago
  • Monona, WI
  • 4 days ago

It's more than a career, it's a calling. WI-SSM Health West Beltline Worker Type: Regular Job Summary: Answers incoming calls and performs triage of inquiries. Job Responsibilities and...

Retail Call Center Associate

  • Green Bay, WI
  • 5 days ago
  • Green Bay, WI
  • 5 days ago

JOB SUMMARY: This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. Job Responsibilities: Responsible for answering incoming phone...

Part time Call Center Representative

  • Milwaukee, WI
  • 8 days ago
  • Milwaukee, WI
  • 8 days ago

Love people, cooking and making a difference? Visit our About Us Page - and read how together we are making the world a better place." Help us grow the kindness and compassion of Cooks into an...

3rd Shift Call Center Representative

  • Milwaukee, WI
  • 9 days ago
  • Milwaukee, WI
  • 9 days ago

JOB REQUIREMENTS: PS Companies is working with a government entity to find a temporary 3rd Shift Call Center Representative....

Customer Care Associate

  • Milwaukee, WI
  • 11 days ago
  • Milwaukee, WI
  • 11 days ago

Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...

Call Center Representative

  • Madison, WI
  • 11 days ago
  • Madison, WI
  • 11 days ago

Call Center Representative West Bend Mutual Insurance Company dental insurance, vision insurance, paid time off, long term disability, 401(k) United States, Wisconsin, Madison 1255 Fourier Drive (Show...

Client Support Specialist (Legal)

  • Milwaukee, WI
  • 11 days ago
  • Milwaukee, WI
  • 11 days ago

Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010,...

Call Center Representative

  • Appleton, WI
  • 11 days ago
  • Appleton, WI
  • 11 days ago

Company Overview Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe...

Customer Support Center Representative (Call Center)

  • Oak Creek, WI
  • 11 days ago
  • Oak Creek, WI
  • 11 days ago

Starting salary for Customer Support Center position is $19.50 an hour and up, depending on experience. Job Summary for Customer Support Center position: This position is responsible for creating...

ULINE- Customer Service Representative

  • Knapp, WI
  • 12 days ago
  • Knapp, WI
  • 12 days ago

Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Customer Service is the heartbeat of...

ULINE- Call Center Representative

  • Twin Lakes, WI
  • 12 days ago
  • Twin Lakes, WI
  • 12 days ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...

Demographic Data for Wisconsin

Moving to Wisconsin? Find some basic demographic data about Wisconsin below.


Local
National
5,893,722
141,683

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Wisconsin

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Wisconsin offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Wisconsin
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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