Call Center Representative Jobs in Westlake, TX

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 28 Jobs

Customer Service Call Center Agent

HCA Healthcare
Denton, TX (14 miles from Westlake, TX)
1 day ago

Denton, TX (14 miles from Westlake, TX)
1 day ago

center experience preferably in a healthcare environment preferred Ability to work a minimum of 90% of your day on the phone uninterrupted Benefits Parallon, offers a total rewards package that supports...

Remote

Customer Care Associate - Nationals/Strategic

ESAB
Denton, TX (14 miles from Westlake, TX)
5 days ago

Denton, TX (14 miles from Westlake, TX)
5 days ago

Job Description: Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative...

In Person

Contact Center Representative

MCI Careers
Addison, TX (22 miles from Westlake, TX)
11 days ago

Addison, TX (22 miles from Westlake, TX)
11 days ago

LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...

In Person

Call Center Customer Service Representative

MCI Careers
Addison, TX (22 miles from Westlake, TX)
11 days ago

Addison, TX (22 miles from Westlake, TX)
11 days ago

LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...

In Person

Call Center Representative

MCI Careers
Addison, TX (22 miles from Westlake, TX)
11 days ago

Addison, TX (22 miles from Westlake, TX)
11 days ago

Join our team as a Call Center Representative....

In Person

Call Center Collections Representative

MCI Careers
Addison, TX (22 miles from Westlake, TX)
11 days ago

Addison, TX (22 miles from Westlake, TX)
11 days ago

LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...

In Person

Bilingual Call Center Customer Service

MMC Group
Irving, TX (20 miles from Westlake, TX)
16 days ago

Irving, TX (20 miles from Westlake, TX)
16 days ago

Call Center Bilingual Call Center Customer Service Remote, MD Posted: 5/14/2026 Job Description Job ID#: 76243 Job Category: Call Center Position Type: *W2 Duration: Temporary Shift: 1 Positions...

Remote

Insurance Call Center Representative

Randstad
Roanoke, TX
21 days ago

Roanoke, TX
21 days ago

Do you have 1 year of RECENT Call Center Experience? Also RECENT Insurance experience? Are you completely comfortable with $25-$30/hr PLUS Benefits? This could be the perfect opportunity for you!...

In Person

Outbound Call Center Representative

Randstad
Frisco, TX (24 miles from Westlake, TX)
22 days ago

Frisco, TX (24 miles from Westlake, TX)
22 days ago

Are you passionate about helping patients access life-changing specialty medications? We are currently hiring for upcoming needs for our Healthcare client! This is more than a call center...

Remote

Senior Call Center Specialist

Window World of Baton Rouge
Grand Prairie, TX (20 miles from Westlake, TX)
27 days ago

Grand Prairie, TX (20 miles from Westlake, TX)
27 days ago

Summary America's leading replacement window company, Window World, is looking for a Senior Call Center Specialist to join our Grand Prairie, TX team. In this position, you'll be responsible for...

In Person

Call Center Agent

U-Haul
Grand Prairie, TX (20 miles from Westlake, TX)
27 days ago

Grand Prairie, TX (20 miles from Westlake, TX)
27 days ago

Location: 920 MacArthur Blvd, Grand Prairie, Texas 75050 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...

In Person

Bilingual Consumer Call Center Agent

PrideStaff
Irving, TX (20 miles from Westlake, TX)
30+ days ago

Irving, TX (20 miles from Westlake, TX)
30+ days ago

Bilingual Consumer Support Specialist Location: Irving, TX (100% Onsite) Type: Temp-to-Hire Compensation: $19.00 - $21.00/hr (Based on experience) Schedule: Monday - Friday (Shifts between 7:30 AM...

In Person

Call Center Representative With Bachelor's Degree

TEKsystems
Irving, TX (20 miles from Westlake, TX)
30+ days ago

Irving, TX (20 miles from Westlake, TX)
30+ days ago

Hablas espanol? Este es el trabajo perfecto para ti! Two positions with an auto finance company starting in April. You will be interviewing for both roles, and it's important to be open to either...

In Person

Call Center Representative - Full-Time (9am-6pm shift)

EECU
Fort Worth, TX (20 miles from Westlake, TX)
30+ days ago

Fort Worth, TX (20 miles from Westlake, TX)
30+ days ago

Love Helping People? Join EECU as a Member Services Representative! Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism,...

Hybrid Full Time

Call Center Representative (Entry Level Auto Finance)

TEKsystems
Irving, TX (20 miles from Westlake, TX)
30+ days ago

Irving, TX (20 miles from Westlake, TX)
30+ days ago

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...

In Person

View all 28 jobs

Demographic Data for Westlake, TX

Moving to Westlake, TX? Find some basic demographic data about Westlake, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Westlake, TX

Local

National

Total Population

29,144,347

Number of Businesses

636,376

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Westlake, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Westlake, TX offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Westlake, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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