Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. **Major...
This is an onsite position located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Client Support Specialist locations Moon Township, Pennsylvania, USA time type Full time posted on Posted 4 Days Ago time left to apply End Date: June 27, 2025 (5 days left to apply) job...
Call Center Representatives - PT- (Saturday required) *Must be available between the hours of 9 AM to 8 PM * Do you enjoy retailing but are looking to learn about the ecommerce side of the business?...
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our...
At least 2+ years of call center experience - if you've worked in a call center, hospitality, or any customer-facing role, we want you!...
Previous customer service/call center experience is required....
Title Call Center Representative EOE Statement We are an equal employment opportunity employer....
Call Center Representatives - FT- NEW STARTING RATE! Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today!...
Join the UPMC Hamot team as a Casual Call Center Agent and become a vital part of a fast-paced, mission-driven environment! In this flexible, primarily night-shift role, you’ll handle critical...
Box Office and Call Center Specialist P/T, Weekends Required
- Philadelphia, PA
- 11 days ago
- Philadelphia, PA
- 11 days ago
Primary Function: The Box Office and Call Center Specialist is responsible for serving a s the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center...
Well-established real estate company in search of call center representatives to join their growing team! Searching for individuals with strong customer service skills and computer proficiency....
Overview CubeSmart is looking for an Remote Part-Time Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing...
Remote WorkCustomer Service Center Representative (Call Center)
- Quakertown, PA
- 16 days ago
- Quakertown, PA
- 16 days ago
FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- English
- Spanish
- Microsoft PowerPoint
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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