Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
center experience demonstrating customer service excellence Key Skills : Meticulous attention to detail Proficiency in using computer systems and navigating technology Strong communication skills with...
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Overview: We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team....
Remote WorkRandstad is seeking a dynamic and customer-focused Customer Service Representative to join our call center team in Harrisburg, PA. In this role, you will be the first point of contact for our...
PeopleShare is currently hiring Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will...
Call Center Representative - Harrisburg or Halifax, PA
- Harrisburg, PA
- 2 days ago
- Harrisburg, PA
- 2 days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg or Halifax, PA....
Remote WorkAt Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center...
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
Functions as a liaison at change of shifts to assure all call center representatives are kept informed on changes....
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Previous customer service/call center experience is required....
Are you ready to be the voice of care and connection at UPMC St. Margaret? We’re hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled S...
Envestnet is seeking a Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is...
Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Punctual
- Microsoft Outlook
- Negotiation
- Typing
- Conflict Resolution
- Written Communication
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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