Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
Vanguard in partnership with Randstad are currently seeking Client Relationship Associates supporting their financial support teams. Vanguard is one of the world's largest investment companies,...
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
A SaaS company based in Ardmore, PA is looking for someone to join their customer success team. In this role, youll work client post-sale to ensure product delivery and continuous support. Theyre...
Nesco Resource is partnering with a local client here in Williamsport, PA for a Call Center Representative!...
Would you like a new opportunity with weekly pay? Did we mention holiday pay and paid time off benefits? We are looking for call center customer service representatives to join our team in...
Call Center Representative PeopleShare Philadelphia, PA, US 1d ago Now Hiring: Call Center Representatives in Philadelphia! Kick-start your career with PeopleShare!...
Job Description A transportation client is looking for two call center representatives to help support their internal employees with HR, benefits, and other general employee questions....
Customer Service Representative If you are looking for a place to work and grow and where the customer and employee are treated like family, call or stop in to see the advantages of working at...
Primary Contact Center Representative (Call Center)
- Pittsburgh, PA
- 5 days ago
- Pittsburgh, PA
- 5 days ago
Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
Good day! If you're looking for a customer service position, then this opportunity might just be for you! EZ Pass is looking for Customer Service Representative! The responsibilities are as...
Call Center Representatives - FT- NEW STARTING RATE! Tuesday through Saturday 11:30am-8:00pm (40 hours) Do you enjoy retailing but are looking to learn about the ecommerce side of the business?...
Contact Center Representative- 12-month Temporary 2nd Shift Full Time
- Media, PA
- 7 days ago
- Media, PA
- 7 days ago
Job Description Job Title: Contact Center Representative- 12-month Temporary 2nd Shift Full Time Location: Media, PA Schedule: 2nd Shift - 4p-11:30p (37.5 hours/week, 7-day availability) Training...
Remote WorkJob Description Job Title: Contact Center Representative- 2nd Shift Part Time Location: Media, PA Schedule: 2nd Shift 7:30pm - 11:30pm (20 hours/week, 7-day availability) Position Summary: Join...
Remote WorkDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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