Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Position Summary As a Corporate Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally...
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Job Description The Lead Lending Solutions Specialist in the Account Sales department is responsible for generating new consumer loans and credit cards via proactive outbound solicitation calls to...
Our esteemed client in Media is hiring Contact Center Representatives. Our client is well-known and you will work at their corporate office location! Our client has been in business for 50 years....
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer...
We are looking for a full-time, remote Call Center Representative to join our winning team....
Call Center Representative - Harrisburg or Halifax, PA
- Harrisburg, PA
- 3 days ago
- Harrisburg, PA
- 3 days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg or Halifax, PA....
Remote WorkClient Relations Specialist ASG National Pittsburgh, PA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your...
Remote WorkPittsburgh, PA 3 DAYS AGO 21553903 Summary Pittsburgh, PA Competitive Salary 2 Years Experience Post-secondary academic degree, Associate degree No Commisssion 40.00 hours per week / Day Shift...
Competitive Base Salary - Experience Required ****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU***** ****401K – PFFCU contributes automatic 6% regardless of...
Call Center Customer Service Representative Remote
- Pittsburgh, PA
- 7 days ago
- Pittsburgh, PA
- 7 days ago
Join a team that makes a real difference. As a Seasonal Benefit Customer Service Representative, you'll guide plan participants through the enrollment process and help them make updates to their...
Remote WorkJob Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
This is an onsite position located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Title Call Center Representative EOE Statement We are an equal employment opportunity employer....
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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