Call Center Representative Jobs in Pennsylvania

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 60 Jobs

Contact Center Representative

  • Philadelphia Insurance Companies
  • Bala Cynwyd, PA
  • 23 hours ago
  • Bala Cynwyd, PA
  • 23 hours ago

Job Description Description Marketing Statement: Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and...

In Person

Call Center Representative

  • Cellular Sales
  • Warrendale, PA
  • 2 days ago
  • Warrendale, PA
  • 2 days ago

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...

In Person

Bilingual Call Center Rep (Philadelphia)

  • PeopleShare by PROMAN
  • Middle City West, PA
  • 2 days ago
  • Middle City West, PA
  • 2 days ago

Bilingual Call Center Representative (Temp-to-Hire) About the Role A law firm representing a major Pennsylvania municipality is hiring a Bilingual (English/Spanish) Call Center Representative for a...

In Person

Call Center Representative

  • TE Connectivity
  • Bethlehem, PA
  • 2 days ago
  • Bethlehem, PA
  • 2 days ago

Call Center Representative Bethlehem, PA 19 May 2......

In Person

Call Center Rep

  • Choice One Staffing Group, Inc.
  • Irwin, PA
  • 2 days ago
  • Irwin, PA
  • 2 days ago

As a Call Center Representative for our Support & Service department, you will serve as the primary point of contact for taxpayers and businesses....

In Person

Call Center Collections Representative

  • iQor
  • Allentown, PA
  • 3 days ago
  • Allentown, PA
  • 3 days ago

Skills Requirements: At least 1 year or more Collections experience required. 2+ or more years of previous Call Center experience and strong Customer Service experience preferred....

In Person

2nd Shift Call Center Agent - Drug Testing Team

  • Vertical Screen Inc.
  • Warminster, PA
  • 4 days ago
  • Warminster, PA
  • 4 days ago

About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...

In Person

Entry Level Outbound Call Center Rep

  • Vertical Screen Inc.
  • Warminster, PA
  • 4 days ago
  • Warminster, PA
  • 4 days ago

About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...

Remote

Store Solutions Call Center Agent

  • Sheetz, Inc
  • Claysburg, PA
  • 5 days ago
  • Claysburg, PA
  • 5 days ago

This position offers a base hourly range of $17.66 - $29.43 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is...

In Person

Contact/Call Center - Customer Service Rep.

  • ASRC Federal
  • Gettysburg, PA
  • 6 days ago
  • Gettysburg, PA
  • 6 days ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

In Person

Call Center Representative (Debit/Credit Inquiries)

  • Dollar Bank
  • Pittsburgh, PA
  • 10 days ago
  • Pittsburgh, PA
  • 10 days ago

Minority/Female/Veteran/Disabled Call Center Representative (Debit/Credit Inquiries) | Dollar Bank I'm Interested Save...

Hybrid

Call Center Customer Service Representatives

  • Manpower
  • Reading, PA
  • 12 days ago
  • Reading, PA
  • 12 days ago

Our client, a leading organization in the customer service industry, is seeking dedicated and motivated Call Center Customer Service Representatives to join their team. As a vital part of the...

In Person

On Site Call Center - Customer Service Rep.

  • Randstad
  • Harrisburg, PA
  • 12 days ago
  • Harrisburg, PA
  • 12 days ago

As a Call Center Representative, you are the voice of the company. You will handle inbound inquiries regarding account balances, toll charges, and general updates....

In Person

Outbound Call Center Rep (Remote)

  • CVS Health
  • Indiana, PA
  • 12 days ago
  • Indiana, PA
  • 12 days ago

center experience OR 2+ years general work experience requiredPrevious outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...

Remote

Banking Call Center Representative (Remote)

  • Carelink -*Community Support Services
  • Lancaster, PA
  • 13 days ago
  • Lancaster, PA
  • 13 days ago

Banking Call Center Representative (Remote) Lancaster, PA 1 DAYS AGO 22578472 Summary Lancaster, PA Remote $21.00 - $23.00 per Hour 2 Years Experience High school graduate or equivalency certificate...

Remote

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Pennsylvania offer the following education background
High School or GED
32.1%
Bachelor's Degree
25.5%
Associate's Degree
17.3%
Vocational Degree or Certification
14.9%
Master's Degree
5.3%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pennsylvania
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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