Call Center Representative Jobs in Pennsylvania
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
Description Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit...
center experience demonstrating customer service excellence Key Skills : Meticulous attention to detail Proficiency in using computer systems and navigating technology Strong communication skills with...
Job Title Client Support Specialist Job Description Elizabethtown College is currently seeking a full-time Client Support Specialist to join the Information and Technology Services (ITS) team to...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkRandstad is seeking a dynamic and customer-focused Customer Service Representative to join our call center team in Harrisburg, PA. In this role, you will be the first point of contact for our...
Envestnet is seeking an Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is...
Responsibilities Clarion Psychiatric Center offers inpatient treatment for adults with moderate to severe psychiatric problems, inpatient crisis stabilization for children and adolescents, and a...
Job Description Location: Media, PA Schedule : 1st Shift 11:00 AM 7:00 PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
Contact Center Representative- 2nd Shift Full-Time (2 Positions)
- Media, PA
- 8 days ago
- Media, PA
- 8 days ago
Job Description Location: Media, PA Schedule : 2nd Shift 4 PM 11:30PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Principal Mission Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in...
Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules...
Contact Center Representative PeopleShare Media, PA, US 11h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one...
Call Center AgentJob Type: Full-timeLocation: [Please specify location]Salary: $26 to $27 per hourJob Overview:Reliance Production Optimization is seeking a dedicated and enthusiastic Call Center...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pennsylvania
Highest Education Level
Call Center Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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