Call Center Representative Jobs in Pennsylvania

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 49 Jobs

Customer Care Associate I - FM

  • Bristol, PA
  • 2 hours ago
  • Bristol, PA
  • 2 hours ago

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. **Major...

Call Center Representative

  • Harrisburg, PA
  • 3 days ago
  • Harrisburg, PA
  • 3 days ago

This is an onsite position located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...

Customer Relations Associate - Part Time

  • Harrisburg, PA
  • 4 days ago
  • Harrisburg, PA
  • 4 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Client Support Specialist

  • PA
  • 4 days ago
  • PA
  • 4 days ago

Client Support Specialist locations Moon Township, Pennsylvania, USA time type Full time posted on Posted 4 Days Ago time left to apply End Date: June 27, 2025 (5 days left to apply) job...

Call Center Representative, Shop by Phone- PT

  • Laureldale, PA
  • 5 days ago
  • Laureldale, PA
  • 5 days ago

Call Center Representatives - PT- (Saturday required) *Must be available between the hours of 9 AM to 8 PM * Do you enjoy retailing but are looking to learn about the ecommerce side of the business?...

Client Support Specialist

  • Moon Township, PA
  • 6 days ago
  • Moon Township, PA
  • 6 days ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our...

Call Center Agent

  • Middle City West, PA
  • 8 days ago
  • Middle City West, PA
  • 8 days ago

At least 2+ years of call center experience - if you've worked in a call center, hospitality, or any customer-facing role, we want you!...

Call Center Representative

  • Harrisburg, PA
  • 9 days ago
  • Harrisburg, PA
  • 9 days ago

Previous customer service/call center experience is required....

Call Center Representative

  • Philadelphia, PA
  • 10 days ago
  • Philadelphia, PA
  • 10 days ago

Title Call Center Representative EOE Statement We are an equal employment opportunity employer....

Call Center Representative, Shop by Phone- FT

  • Laureldale, PA
  • 11 days ago
  • Laureldale, PA
  • 11 days ago

Call Center Representatives - FT- NEW STARTING RATE! Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today!...

Call Center Agent

  • Erie, PA
  • 11 days ago
  • Erie, PA
  • 11 days ago

Join the UPMC Hamot team as a Casual Call Center Agent and become a vital part of a fast-paced, mission-driven environment! In this flexible, primarily night-shift role, you’ll handle critical...

Box Office and Call Center Specialist P/T, Weekends Required

  • Philadelphia, PA
  • 11 days ago
  • Philadelphia, PA
  • 11 days ago

Primary Function: The Box Office and Call Center Specialist is responsible for serving a s the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center...

Call Center Representative

  • Pittsburgh, PA
  • 12 days ago
  • Pittsburgh, PA
  • 12 days ago

Well-established real estate company in search of call center representatives to join their growing team! Searching for individuals with strong customer service skills and computer proficiency....

Remote Part-Time Inbound Call Center Agent

  • Exton, PA
  • 14 days ago
  • Exton, PA
  • 14 days ago

Overview CubeSmart is looking for an Remote Part-Time Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing...

Remote Work

Customer Service Center Representative (Call Center)

  • Quakertown, PA
  • 16 days ago
  • Quakertown, PA
  • 16 days ago

FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and...

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Pennsylvania offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pennsylvania
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Call Center Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »