Banking Call Center Representative (Remote)

Banking Call Center Representative (Remote)

Lancaster, PA

1 DAYS AGO

22578472

Summary

Lancaster, PA

Remote

$21.00 - $23.00 per Hour

2 Years Experience

High school graduate or equivalency certificate (GED)

No Commission

40.00 hours per week / Day Shift / Full-Time

Description

We are seeking customer-focused Call Center Representatives to support a high-volume inbound call environment. In this role, you will be trained on online banking services and provide support to customers navigating digital banking platforms.

Key Responsibilities:

Handle a high volume of inbound customer calls daily

Assist customers with online banking inquiries and troubleshooting

Deliver exceptional service while managing sensitive customer concerns

De-escalate challenging situations with patience and professionalism

Maintain composure when assisting customers experiencing frustration or long hold times

Work Environment:

100% remote position

All equipment will be provided

Requirements for the Call Center Representatives:

2+ years of call center OR heavy phone customer service experience required

Banking experience preferred

Reliable high-speed internet (minimum 100 Mbps required)

Must have access to a router at your workspace (ethernet connection required; cables provided if needed)

Schedule:

Monday-Friday, 8:45 AM - 5:15 PM

Overtime available on a voluntary basis

Additional Details

How To Identify Potential Job Scams