Customer Service Representative Jobs in Pennsylvania
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Insurance Customer Service Representative
- TriStarr
- Lancaster, PA
- 17 hours ago
- Lancaster, PA
- 17 hours ago
May 29, 2026 | Job ID: 7618 Job Summary Insurance Customer Service Representative You are an exceptional Customer Service professional who can adhere to strict deadlines....
Remote- MSA, The Safety Company
- Warrendale, PA
- 17 hours ago
- Warrendale, PA
- 17 hours ago
MSA, The Safety Company Customer Service Associate US-PA-Cranberry Township Requisition ID: 2026-9826 Type: Full-Time # of Openings: 1 Category: Customer Service Overview Are you someone who is...
Hybrid- Brightspeed
- Elizabethtown, PA
- 21 hours ago
- Elizabethtown, PA
- 21 hours ago
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states...
HybridCustomer Service Representative
- Burnham Holdings
- Lancaster, PA
- 22 hours ago
- Lancaster, PA
- 22 hours ago
We are looking for a Customer Service Representative to join our team! This position will support the sales team by providing services to customers, salespeople, and management....
HybridClient Service Specialist - Hybrid - Great Opportunity for Recent College Grad!
- PeopleShare by PROMAN
- Oaks, PA
- 2 days ago
- Oaks, PA
- 2 days ago
Do you have great project management and customer service experience? If so, we have a great opportunity! Our client is seeking candidates with Client Services and Account Management experience...
HybridCustomer Service Representative I
- FASTBRIDGE FIBER LLC
- Reading, PA
- 3 days ago
- Reading, PA
- 3 days ago
Schedule: Sunday- 10:00am-6:30pm EST Monday-Thursday- 12:00pm-8:30pm EST The Customer Service Representative will have a combination of in office and work from home shifts....
RemoteGET JOB ALERTS Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Customer Service Representative Wilmington, DE, US Full Time, Temporary USD 35/hr To save a job...
RemoteWorks independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
RemoteRemote Travel Customer Service Representative (Work From Anywhere) We are expanding our team and looking for motivated individuals to join as Remote Travel Customer Service Representative....
RemoteCustomer Service Mon-Fri Five Star Solutions - 3.1 Allentown, PA Job Details Full-time $14 an hour 1 day ago Benefits Paid training Qualifications Phone communication English Customer support...
RemoteCustomer Service Representative - Second Shift
- Citizens Financial Group, Inc.
- Pittsburgh, PA
- 5 days ago
- Pittsburgh, PA
- 5 days ago
Description Starting Salary: $22.00 / hour Start Date: June 29, 2026 When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center...
HybridCustomer Service Representative
- Citizens Financial Group, Inc.
- Pittsburgh, PA
- 5 days ago
- Pittsburgh, PA
- 5 days ago
Description Starting Salary: $22.00 / hour Start Date: June 29, 2026 When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center...
Hybrid- Johnson & Johnson
- West Chester, PA
- 5 days ago
- West Chester, PA
- 5 days ago
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments...
HybridCustomer Services Representative 5 Work Location: 650 E Swedesford Road, Wayne, PA, USA, 19087....
Hybrid/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints....
HybridDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Pennsylvania
Highest Education Level
Customer Service Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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