Customer Service Representative Jobs in Pennsylvania
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Choice Vets Pet Care
- Fairview, PA
- 22 hours ago
- Choice Vets Pet Care
- Fairview, PA
- 22 hours ago
We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...
Customer Service Representative
- Pennridge Animal Hospital
- Perkasie, PA
- 14 days ago
- Pennridge Animal Hospital
- Perkasie, PA
- 14 days ago
Customer Service Representative (Veterinary Receptionist) Do you have a passion for helping pets and their people?...
Job Description: Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience...
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA
- 27 days ago
- West Chester, PA
- 27 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Job Summary As a Car Wash Team Member, you will exceed customer needs and expectations by providing safe, efficient, accurate and pleasant car wash services. Job Description Experience Required: 0...
Store Customer Service Specialist
- Cranberry Township, PA
- 60+ days ago
- Cranberry Township, PA
- 60+ days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
un Customer Service (Scranton) Edible Arrangements 538 Scranton Carbondale Highway compensation: $13 per hour payday is May 16. We also include lunch. employment type: experience level: entry...
at Lincare, Inc in Farrell, Pennsylvania, United States Job Description This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing...
The Customer Service Representative will serve as a key point of contact for clients across Evercor and its divisions, Pestcor and Turfcor....
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings....
Check out our company page: Responsibilities & Qualifications The Customer Service Representative II will bring critical thinking, initiative, and ownership....
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative - Part Time
- Philadelphia, PA
- 10 hours ago
- Philadelphia, PA
- 10 hours ago
**Responsibilities:**Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well...
GROTHOUSE, Inc. *The Leader in Our Industry for 26 Years! Great for a Collaborative Communicator! *FT Days M-F**Do you want an opportunity to work for a true, world-leading company, right here in...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pennsylvania
Highest Education Level
Customer Service Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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