Customer Service Representative Jobs in Pennsylvania
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Choice Vets Pet Care
- Fairview, PA
- 2 days ago
- Choice Vets Pet Care
- Fairview, PA
- 2 days ago
We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...
Office Administrator / Customer Service Specialist
- Winter Walking
- Horsham, PA
- 5 days ago
- Winter Walking
- Horsham, PA
- 5 days ago
Administrative Assistant (Office-Based, Horsham, PA) About Us We’re a small, family-feeling company with over 50 years in business, known for: A modern, clean office in Horsham (Montgomery County)...
- Liberty Vet Pets
- Philadelphia, PA
- 11 days ago
- Liberty Vet Pets
- Philadelphia, PA
- 11 days ago
Customer Relations Representative Join our team at Liberty Vet Pets in Philadelphia, PA and make a difference in the lives of pets and their owners. As a Customer Relations Representative, you...
Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations
- Boyers, PA
- 4 days ago
- Boyers, PA
- 4 days ago
General information Job Posting Title Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working...
Customer Service Representative (CSR) - Background Clearance Investigations
- Boyers, PA
- 4 days ago
- Boyers, PA
- 4 days ago
General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...
Location: Glen Mills, PA Worksite Arrangement: In-office Schedule: 8am-5pm ET, M-F Salary: $50,000 annually + quarterly merit bonus opportunity Start date: ASAP Comprehensive Benefits including :...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Req ID: 459832 Address: 1011 New Castle Road Slippery Rock, PA, 16057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Preferred candidates will have previous call center experience. The ideal candidate is tech-savvy and capable of multitasking in a fast-paced environment....
Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations - 30637
- Harrisburg, PA
- 3 hours ago
- Harrisburg, PA
- 3 hours ago
amp; Requirements At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance --- including $1.4B in revenue this quarter and 15% growth in our Federal...
York/Adams/Franklin Customer Service Rep. - Part-Time (Bilingual Required)
- York, PA
- 3 hours ago
- York, PA
- 3 hours ago
Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership....
NOW HIRING IN MORGANTOWN, PA! ***This position will be fully on-site Monday-Friday*** Overview: Provides customers with comprehensive information to solve their problems or assist them in making...
Building Products and Contractor Customer Service Representative
- Scranton, PA
- 3 hours ago
- Scranton, PA
- 3 hours ago
The AZEK Company in Scranton PA, is hiring a **Technical Customer Service Representative** to provide expert guidance and support to customers regarding building product installation, troubleshooting...
Clerical-Customer Service-Food Service-Retail-Custodial
- Danville, PA
- 4 hours ago
- Danville, PA
- 4 hours ago
Customer Service Representative. **There are some important qualifications that you must meet....
Licensed Customer Service Representative (Property & Casuality)
- Pittston, PA
- 4 hours ago
- Pittston, PA
- 4 hours ago
Licensed Client Services Representative - Service Role (No Sales) Location: Remote, USA Job Type: Full-Time About Us: Our client, a prominent player in the insurance industry, is seeking a...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pennsylvania
Highest Education Level
Customer Service Representatives in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Client Services
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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