Customer Service Representative Jobs in Pennsylvania

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 706 Jobs
Choice Vets Pet Care

Client Service Representative

We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...

Administrative Assistant (Office-Based, Horsham, PA) About Us We’re a small, family-feeling company with over 50 years in business, known for: A modern, clean office in Horsham (Montgomery County)...

Liberty Vet Pets

Customer Relations

Customer Relations Representative Join our team at Liberty Vet Pets in Philadelphia, PA and make a difference in the lives of pets and their owners. As a Customer Relations Representative, you...

General information Job Posting Title Customer Service Representative (CSR) Tier 3 - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working...

General information Job Posting Title Customer Service Representative (CSR) - Background Clearance Investigations Date Monday, June 9, 2025 City Boyers State PA Country United States Working time Full-time...

Client Service Representative

  • West Chester, PA
  • 3 hours ago
  • West Chester, PA
  • 3 hours ago

Location: Glen Mills, PA Worksite Arrangement: In-office Schedule: 8am-5pm ET, M-F Salary: $50,000 annually + quarterly merit bonus opportunity Start date: ASAP Comprehensive Benefits including :...

Customer Service Representative

  • Philadelphia, PA
  • 4 days ago
  • Philadelphia, PA
  • 4 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Retail Customer Service Cashier

  • Cranberry Township, PA
  • 2 days ago
  • Cranberry Township, PA
  • 2 days ago

Req ID: 459832 Address: 1011 New Castle Road Slippery Rock, PA, 16057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...

Customer Care Representative I

  • Seven Fields, PA
  • moments ago
  • Seven Fields, PA
  • moments ago

Preferred candidates will have previous call center experience. The ideal candidate is tech-savvy and capable of multitasking in a fast-paced environment....

amp; Requirements At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance --- including $1.4B in revenue this quarter and 15% growth in our Federal...

Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership....

Customer Service Representative

  • Morgantown, PA
  • 3 hours ago
  • Morgantown, PA
  • 3 hours ago

NOW HIRING IN MORGANTOWN, PA! ***This position will be fully on-site Monday-Friday*** Overview: Provides customers with comprehensive information to solve their problems or assist them in making...

Building Products and Contractor Customer Service Representative

  • Scranton, PA
  • 3 hours ago
  • Scranton, PA
  • 3 hours ago

The AZEK Company in Scranton PA, is hiring a **Technical Customer Service Representative** to provide expert guidance and support to customers regarding building product installation, troubleshooting...

Clerical-Customer Service-Food Service-Retail-Custodial

  • Danville, PA
  • 4 hours ago
  • Danville, PA
  • 4 hours ago

Customer Service Representative. **There are some important qualifications that you must meet....

Licensed Customer Service Representative (Property & Casuality)

  • Pittston, PA
  • 4 hours ago
  • Pittston, PA
  • 4 hours ago

Licensed Client Services Representative - Service Role (No Sales) Location: Remote, USA Job Type: Full-Time About Us: Our client, a prominent player in the insurance industry, is seeking a...

Demographic Data for Pennsylvania

Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.


Local
National
13,002,700
303,027

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Pennsylvania

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Pennsylvania offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Pennsylvania
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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