Call Center Collections Representative

EQUIPMENT PICK UP Onsite at our Allentown, PA location:

7450 Tilghman Street

Suite 100

Allentown, PA 18106

WORK AT HOME AFTER ONSITE EQUIPMENT PICK UP!

PERKS:

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary:

We are searching for a polite, professional Collections Representative to represent our clients by providing remarkable service to their customers via phone. The Collections Representative will handle high value business to business collection calls/emails to customers. The Collections Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.

Responsibilities:

• Target Hire Date: June 22nd, 2026 (or sooner depending on background check clearance)
• Work at Home required schedule is Monday - Friday , 8:00am - 4:30pm or 8:30am - 5:00pm.
• ONSITE in Allentown, PA the first day for equipment pick up and orientation.
• At Home Training is Monday - Friday , 8:00am - 4:30pm
• Handle business to business communication/collections via phone and email.
• Place outbound calls to debtors regarding outstanding debt and collect on aged debt.
• Meet department productivity and quality standards.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

Skills Requirements:

• At least 1 year or more Collections experience required.
• 2+ or more years of previous Call Center experience and strong Customer Service experience preferred.
• Strong analytical skills through the use of Microsoft Excel (i.e. ability to complete pivot tables and vlookups a plus).
• Strong oral and written communication skills required (professional, politely authoritative).
• Forward thinker, when faced with a roadblock can quickly devise a work around.
• Advanced ability to pay attention to detail & follow guidelines.
• Ability to know when and how to think beyond the immediate task and consider alternate solutions.
• Must be highly organized and able to multitask.
• Able to work in a fast-paced digital environment.
• Must possess a strong work ethic.
• Must have ability to work independently and in a team environment.
• Physical attendance is key to success and necessary to meet objectives.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.