Call Center Representative Jobs in Dorchester, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- North Easton Savings Bank
- Whitman, MA (17 miles from Dorchester, MA)
- 1 day ago
- Whitman, MA (17 miles from Dorchester, MA)
- 1 day ago
Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve....
In Person. • 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired. • Excellent customer service and verbal and written communication...
In Person- Tufts Medical Center - Medicine
- Boston, MA (3 miles from Dorchester, MA)
- 1 day ago
- Boston, MA (3 miles from Dorchester, MA)
- 1 day ago
Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....
In PersonPatient Access Rep - Call Center - Amesbury
- Beth Israel Lahey Hospital
- Cambridge, MA (5 miles from Dorchester, MA)
- 2 days ago
- Cambridge, MA (5 miles from Dorchester, MA)
- 2 days ago
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...
In PersonCall Center Representative III
- Trustmark
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonContact Center Representative I
- South Shore Bank
- Weymouth, MA (9 miles from Dorchester, MA)
- 8 days ago
- Weymouth, MA (9 miles from Dorchester, MA)
- 8 days ago
EDUCATION and/or EXPERIENCE High School Diploma or GED required 12 months retail customer facing related experience (does not need to have banking or call center experience) Strong attention to detail...
In Person- EBI Consulting
- Burlington, MA (15 miles from Dorchester, MA)
- 12 days ago
- Burlington, MA (15 miles from Dorchester, MA)
- 12 days ago
Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....
In Person- Trustmark
- Boston, MA (3 miles from Dorchester, MA)
- 12 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 12 days ago
Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonCall Center Representative - Brockton
- Rockland Trust Company
- Brockton, MA (15 miles from Dorchester, MA)
- 13 days ago
- Brockton, MA (15 miles from Dorchester, MA)
- 13 days ago
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
In PersonCall Center Representative- Boston Logan Airport
- Enterprise Mobility
- Boston, MA (3 miles from Dorchester, MA)
- 18 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 18 days ago
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....
In Person- ABC Imaging
- Boston, MA (3 miles from Dorchester, MA)
- 20 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 20 days ago
Client Relations Specialist (Onsite Print Production Manager) Position Summary ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting...
In Person- Beacon Hill Staffing Group
- Boston, MA (3 miles from Dorchester, MA)
- 22 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 22 days ago
center experience Ability to remain calm and professional when handling difficult or escalated calls Strong communication skills with a customer-focused approach Basic Microsoft Office skills and ability...
In PersonAutomotive Call Center Representative - Porsche Natick
- Asbury Automotive Group
- Natick, MA (13 miles from Dorchester, MA)
- 26 days ago
- Natick, MA (13 miles from Dorchester, MA)
- 26 days ago
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the...
In PersonCall Center Representative (Weekend Shift Required)
- TEKsystems
- Boston, MA (3 miles from Dorchester, MA)
- 30+ days ago
- Boston, MA (3 miles from Dorchester, MA)
- 30+ days ago
Active Filters Call Center Representative (Week... Boston, MA Clear All Apply...
In Person- Humana
- Boston, MA (3 miles from Dorchester, MA)
- 30+ days ago
- Boston, MA (3 miles from Dorchester, MA)
- 30+ days ago
Jobs Boston, MA Medicare Call Center Rep Humana Medicare Call Center Rep Boston, MA Apply Become a part of our caring community The Medicare Call Center Rep (Inbound Contacts Representative 2)...
RemoteDemographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dorchester, MA
Highest Education Level
Call Center Representatives in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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