Call Center Representative - Brockton

At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Location: This is an in-office role.Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.
Shift: 11:00 AM - 8:00 PM, with alternating Saturdays 8:00 AM - 5:00 PM, and one Sunday per month 10:00 AM - 3:00 PM
Pay: $19-$21 per hour
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
Handle a high volume of inbound and outbound customer calls professionally and courteously.
Listen to customer needs and provide clear, accurate information and solutions.
Process transactions correctly and confirm details with callers to ensure mutual understanding.
Resolve basic issues on the first call and escalate complex matters as needed.
Accurately document interactions and follow call scripts, quality standards, and company policies.
Use available resources and communication skills to prevent escalations.
Identify opportunities to grow customer relationships through referrals.
Complete all training requirements on time and suggest process improvements to CIC management.
Serve as a peer coach for new hires when qualified.
Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
Maintain a... For full info follow application link.

"Rockland Trust is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. We recognize that in competitive financial services markets, employees make the difference between an ordinary company and an excellent one. Employees come to Rockland Trust with different backgrounds and experiences. These differences together can result in greater creativity, better insights, and improved decision-making, all vital to Rockland Trust's success in the New England marketplace.

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