Customer Service Representative Jobs in Dorchester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - UniFirst
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative - FT
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 3 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA (24 miles from Dorchester, MA)
- 3 hours ago
- Milford, MA (24 miles from Dorchester, MA)
- 3 hours ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Healthcare Customer Service Advisor
- Bedford, MA (16 miles from Dorchester, MA)
- 5 hours ago
- Bedford, MA (16 miles from Dorchester, MA)
- 5 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03718) - 775 Eastern Ave
- Malden, MA (8 miles from Dorchester, MA)
- 5 hours ago
- Malden, MA (8 miles from Dorchester, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03715) - 199 Mystic Avenue
- Medford, MA (6 miles from Dorchester, MA)
- 5 hours ago
- Medford, MA (6 miles from Dorchester, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03750) - 223 Quincy Ave
- Quincy, MA (5 miles from Dorchester, MA)
- 5 hours ago
- Quincy, MA (5 miles from Dorchester, MA)
- 5 hours ago
Company Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You...
Customer Service Rep(03758) - 707 Western Ave.
- Lynn, MA (12 miles from Dorchester, MA)
- 5 hours ago
- Lynn, MA (12 miles from Dorchester, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03782) - 43 Beckford St
- Beverly, MA (21 miles from Dorchester, MA)
- 5 hours ago
- Beverly, MA (21 miles from Dorchester, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (23 miles from Dorchester, MA)
- 5 hours ago
- Marlborough, MA (23 miles from Dorchester, MA)
- 5 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Rental Car Customer Service Representative - Full Time Paid Training 401k Benefits Employee Di
- Boston, MA (3 miles from Dorchester, MA)
- 6 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 6 hours ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative A
- Hanover, MA (17 miles from Dorchester, MA)
- 13 hours ago
- Hanover, MA (17 miles from Dorchester, MA)
- 13 hours ago
Benefits: 401(k) matching Bonus based on performance Competitive salary Fast-paced local office of a Home-Improvement Franchise has an opening for a part-time Customer Service Representative....
Amazon Locker+ Customer Service Associate
- Hingham, MA (13 miles from Dorchester, MA)
- 21 hours ago
- Hingham, MA (13 miles from Dorchester, MA)
- 21 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
- Boston, MA (3 miles from Dorchester, MA)
- 1 day ago
- Boston, MA (3 miles from Dorchester, MA)
- 1 day ago
Customer Assistant Part Time What you'll do Summary 12.75 - 13.65 per hour | 20 to 25 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at...
Demographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dorchester, MA
Highest Education Level
Customer Service Representatives in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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