Customer Service Representative Jobs in Dorchester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (18 miles from Dorchester, MA)
- 1 day ago
- Smyth Companies
- Wilmington, MA (18 miles from Dorchester, MA)
- 1 day ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (6 miles from Dorchester, MA)
- 24 days ago
- Dedham, MA (6 miles from Dorchester, MA)
- 24 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative - PT
- East Boston, MA (5 miles from Dorchester, MA)
- 17 days ago
- East Boston, MA (5 miles from Dorchester, MA)
- 17 days ago
$18.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Environmental Central Customer Service Representative
- North Scituate, MA (16 miles from Dorchester, MA)
- 16 hours ago
- North Scituate, MA (16 miles from Dorchester, MA)
- 16 hours ago
Clean Harbors is looking for an Environmental Central Customer Service Representative to sit in our Norwell, MA office....
Automotive Customer Service Advisor
- Dedham, MA (6 miles from Dorchester, MA)
- moments ago
- Dedham, MA (6 miles from Dorchester, MA)
- moments ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Banking Customer Service Representative
- Wakefield, MA (13 miles from Dorchester, MA)
- 4 hours ago
- Wakefield, MA (13 miles from Dorchester, MA)
- 4 hours ago
Call Center experience preferred Service and sales background a plus Skills/Knowledge: Excellent written communication skills...
Customer Service Representative
- Lynn, MA (12 miles from Dorchester, MA)
- 4 hours ago
- Lynn, MA (12 miles from Dorchester, MA)
- 4 hours ago
Vaco Boston has partnered with our client to hire a Customer Service Representative to join their team!...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (12 miles from Dorchester, MA)
- 4 hours ago
- Lynn, MA (12 miles from Dorchester, MA)
- 4 hours ago
Call Center experience preferred but not required Strong technical aptitude and learning capabilities (will be using multiple systems and monitors) Proven previous job stability Skills and Knowledge...
- Mansfield, MA (21 miles from Dorchester, MA)
- 9 hours ago
- Mansfield, MA (21 miles from Dorchester, MA)
- 9 hours ago
Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt &...
- Boston, MA (3 miles from Dorchester, MA)
- 9 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 9 hours ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
Customer Service Representative - 1st Shift (Remote)
- Boston, MA (3 miles from Dorchester, MA)
- 9 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 9 hours ago
Work Flexibility: Remote Schedule: 1st Shift What you will do: As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications...
- Waltham, MA (10 miles from Dorchester, MA)
- 10 hours ago
- Waltham, MA (10 miles from Dorchester, MA)
- 10 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 430308 Address: USA-MA-Waltham-55 Russell Street Store Code: Store 08017 Front End (5151611) Hannaford Supermarkets started out as a...
Driver/Laborer/Customer Service
- Beverly, MA (21 miles from Dorchester, MA)
- 10 hours ago
- Beverly, MA (21 miles from Dorchester, MA)
- 10 hours ago
Job Available: Driver / Laborer / Customer Service \~ Beverly, MA 01915\~ Pay: \$20/Hour / Part-Time (20-35 Hours) The Ideal Candidate has theFollowing Qualifications: \~ Friendly Professional: Is...
Retail Customer Service Associate Part Time
- Revere, MA (8 miles from Dorchester, MA)
- 11 hours ago
- Revere, MA (8 miles from Dorchester, MA)
- 11 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Demographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dorchester, MA
Highest Education Level
Customer Service Representatives in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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