Customer Service Representative Jobs in Dorchester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (3 miles from Dorchester, MA)
- 17 days ago
- Chestnut Hill, MA (3 miles from Dorchester, MA)
- 17 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Assistance Representative - Randolph
- Enterprise
- Whitman, MA (17 miles from Dorchester, MA)
- moments ago
- Whitman, MA (17 miles from Dorchester, MA)
- moments ago
Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will...
In PersonCustomer Service Representative
- Racetrac Petroleum, Inc.
- Framingham, MA (17 miles from Dorchester, MA)
- 3 hours ago
- Framingham, MA (17 miles from Dorchester, MA)
- 3 hours ago
The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and...
In Person- VCA Animal Hospital
- Wakefield, MA (13 miles from Dorchester, MA)
- 3 hours ago
- Wakefield, MA (13 miles from Dorchester, MA)
- 3 hours ago
Veterinary Client Service Representative VCA Wakefield Animal Hospital - located just 15 minutes north of Boston and 20 minutes south of New Hampshire - is seeking a client service professional to...
In PersonCustomer Experience Representative
- BRUNT Workwear
- North Reading, MA (18 miles from Dorchester, MA)
- 3 hours ago
- North Reading, MA (18 miles from Dorchester, MA)
- 3 hours ago
We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn...
In Person- WHOLE FOODS MARKET
- Andover, MA (23 miles from Dorchester, MA)
- 16 hours ago
- Andover, MA (23 miles from Dorchester, MA)
- 16 hours ago
DUTIES: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution. Works with Team Leader to achieve cost, margin, expense and labor targets....
In PersonPart Time Customer Service Representative
- Mr. Handyman
- Peabody, MA (16 miles from Dorchester, MA)
- 16 hours ago
- Peabody, MA (16 miles from Dorchester, MA)
- 16 hours ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most...
In Person Part Time- Raising Cane's
- Boston, MA (3 miles from Dorchester, MA)
- 23 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 23 hours ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- Kayem Foods Inc
- Chelsea, MA (6 miles from Dorchester, MA)
- 1 day ago
- Chelsea, MA (6 miles from Dorchester, MA)
- 1 day ago
Company Overview Kayem Foods is a family owned and operated craft meat business that has been making New England's favorite franks, sausages, and prepared meats in Chelsea, Mass. since its...
In Person- Jet Aviation
- Bedford, MA (16 miles from Dorchester, MA)
- 1 day ago
- Bedford, MA (16 miles from Dorchester, MA)
- 1 day ago
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Lynn, MA (12 miles from Dorchester, MA)
- 1 day ago
- Lynn, MA (12 miles from Dorchester, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Marlborough, MA (23 miles from Dorchester, MA)
- 1 day ago
- Marlborough, MA (23 miles from Dorchester, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In Person- West Shore Home Recruiting
- Andover, MA (23 miles from Dorchester, MA)
- 1 day ago
- Andover, MA (23 miles from Dorchester, MA)
- 1 day ago
Position: Customer Service Specialist Location: Andover, MA (ONSITE) Schedule: Monday-Friday, 7:30am-4:00pm (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading home...
In PersonSenior Customer Support Specialist- Hazardous Waste
- Republic Services, Inc.
- Wrentham, MA (22 miles from Dorchester, MA)
- 1 day ago
- Wrentham, MA (22 miles from Dorchester, MA)
- 1 day ago
POSITION SUMMARY: The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste...
In PersonBilingual Multi-Location Customer Service Specialist (Spanish)
- Sherwin-Williams
- Lynn, MA (12 miles from Dorchester, MA)
- 1 day ago
- Lynn, MA (12 miles from Dorchester, MA)
- 1 day ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits....
In PersonDemographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Dorchester, MA
Highest Education Level
Customer Service Representatives in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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