Customer Service Representative Jobs in Dorchester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Dorchester, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Associate Customer Service Representative
- Marlborough, MA (23 miles from Dorchester, MA)
- 1 hour ago
- Marlborough, MA (23 miles from Dorchester, MA)
- 1 hour ago
Apply to be an Associate Customer Service Representative today! 9888222...
Assistant Customer Service Manager
- Cohasset, MA (14 miles from Dorchester, MA)
- 1 hour ago
- Cohasset, MA (14 miles from Dorchester, MA)
- 1 hour ago
A Day in the Life: Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this...
- Waltham, MA (10 miles from Dorchester, MA)
- 1 hour ago
- Waltham, MA (10 miles from Dorchester, MA)
- 1 hour ago
Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...
- Framingham, MA (17 miles from Dorchester, MA)
- 1 hour ago
- Framingham, MA (17 miles from Dorchester, MA)
- 1 hour ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Healthcare Customer Service Representative
- Stoughton, MA (13 miles from Dorchester, MA)
- 8 hours ago
- Stoughton, MA (13 miles from Dorchester, MA)
- 8 hours ago
Customer Service Representative (CSR) Temp to Perm** **Location:** Stoughton, MA **Pay Rate:** $18.50/hour **Start Date:** May 12, 2025 (Onboarding Deadline: April 25) **Hours:** MondayFriday, 8:30...
- Boston, MA (3 miles from Dorchester, MA)
- 8 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 8 hours ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
Customer Service Representative
- Salem, MA (16 miles from Dorchester, MA)
- 9 hours ago
- Salem, MA (16 miles from Dorchester, MA)
- 9 hours ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Customer Advocate Service Representative
- Salem, MA (16 miles from Dorchester, MA)
- 9 hours ago
- Salem, MA (16 miles from Dorchester, MA)
- 9 hours ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Senior Client Service Representative
- Boston, MA (3 miles from Dorchester, MA)
- 10 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 10 hours ago
Senior Client Service Representative ID: 551744 Posted: 7/1/2025 Location: Boston, MA Category: Pro - Accounting/Finance Job Type: Temporary Duration: 3 - 6 Months Description Are you a Senior...
- Cohasset, MA (14 miles from Dorchester, MA)
- 11 hours ago
- Cohasset, MA (14 miles from Dorchester, MA)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Care Representative (Toyota)
- Norwood, MA (10 miles from Dorchester, MA)
- 13 hours ago
- Norwood, MA (10 miles from Dorchester, MA)
- 13 hours ago
Nucar Toyota of Norwood is hiring for our Client Care call center An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound...
Member Service Representative, Franklin, MA, Part-time, Onsite
- Franklin, MA (22 miles from Dorchester, MA)
- 13 hours ago
- Franklin, MA (22 miles from Dorchester, MA)
- 13 hours ago
Schedule Mon (every other) 11:30-3:30, Thursday & Friday 10:30-7:30, Saturday 8:30-3:30 What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying...
Sales Associate - Boston, MA - Sports Medicine
- Boston, MA (3 miles from Dorchester, MA)
- 14 hours ago
- Boston, MA (3 miles from Dorchester, MA)
- 14 hours ago
Work Flexibility: Field-based The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company...
Customer Service Associate - Dinner/Close Shift
- Medford, MA (6 miles from Dorchester, MA)
- 14 hours ago
- Medford, MA (6 miles from Dorchester, MA)
- 14 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Demographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dorchester, MA
Highest Education Level
Customer Service Representatives in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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