Call Center Representative Jobs in Cambridge, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

IT Client Support Specialist

  • Somerville, MA (1 mile from Cambridge, MA)
  • 7 hours ago
  • Somerville, MA (1 mile from Cambridge, MA)
  • 7 hours ago

IT Client Support Specialist 08/25/2025 - 09/26/2025 (1 Month Contract. Possible Contract-to-Hire) Somerville, MA (onsite) 35 Hours per week Job Description: The IT Client Support Specialist is...

Customer Service Call Center Representative-On-Site-Hours-12AM-8AM

  • Greenbush, MA (23 miles from Cambridge, MA)
  • 7 hours ago
  • Greenbush, MA (23 miles from Cambridge, MA)
  • 7 hours ago

Clean Harbors is seeking an Emergency Call Center Representative to join our safety conscious team.. This role will be responsible for operation of the 24-Hour Emergency Operations Center....

Client Support Specialist

  • Boston, MA (3 miles from Cambridge, MA)
  • 17 hours ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 17 hours ago

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...

Call Center Specialist

  • Framingham, MA (15 miles from Cambridge, MA)
  • 8 days ago
  • Framingham, MA (15 miles from Cambridge, MA)
  • 8 days ago

center experience Windows Microsoft Office Haitian Creole Data entry Portuguese Computer skills Phone etiquette Entry level Full Job Description FFR is a leader in providing revenue cycle management...

Client Relations Specialist 15% Commission + Paid RealEstate Cours

  • Beverly, MA (19 miles from Cambridge, MA)
  • 11 days ago
  • Beverly, MA (19 miles from Cambridge, MA)
  • 11 days ago

Client Relations Specialist - 15% Commission + Paid RealEstate Cours (North Shore) Confidant RE image 1 of 1 compensation: commission starting at 15% employment type: job title: Client Relations...

Remote Work

Intake Call Center Representative

  • Boston, MA (3 miles from Cambridge, MA)
  • 13 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 13 days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Call Center Representative

  • Wilmington, MA (12 miles from Cambridge, MA)
  • 17 days ago
  • Wilmington, MA (12 miles from Cambridge, MA)
  • 17 days ago

Call Center Representative Job Locations US-MA-Wilmington Posted Date 2 days ago (7/31/2025 8:21 PM) Job ID 2025-3479 # of Openings 10 Pos....

Pharmacy Call Center Technician

  • Andover, MA (18 miles from Cambridge, MA)
  • 19 days ago
  • Andover, MA (18 miles from Cambridge, MA)
  • 19 days ago

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...

Customer Relations Associate

  • Foxborough, MA (22 miles from Cambridge, MA)
  • 22 days ago
  • Foxborough, MA (22 miles from Cambridge, MA)
  • 22 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Representative

  • Lawrence, MA (22 miles from Cambridge, MA)
  • 23 days ago
  • Lawrence, MA (22 miles from Cambridge, MA)
  • 23 days ago

We are seeking a full-time, 40-hour Call Center Representative to join our team!...

Medical Call Center Representative

  • Boston, MA (3 miles from Cambridge, MA)
  • 24 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 24 days ago

Apply Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities...

Call Center Operator

  • Boston, MA (3 miles from Cambridge, MA)
  • 29 days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 29 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Contact Center Representative

  • Wellesley Hills, MA (8 miles from Cambridge, MA)
  • 30+ days ago
  • Wellesley Hills, MA (8 miles from Cambridge, MA)
  • 30+ days ago

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...

Room Service Call Center Rep.

  • Newton, MA (3 miles from Cambridge, MA)
  • 30+ days ago
  • Newton, MA (3 miles from Cambridge, MA)
  • 30+ days ago

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance...

Call Center Representatives

  • Boston, MA (3 miles from Cambridge, MA)
  • 30+ days ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 30+ days ago

We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....

Demographic Data for Cambridge, MA

Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.

Local
National
118,583
3,796
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Cambridge, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cambridge, MA offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.2%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cambridge, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »