Customer Service Representative Jobs in Cambridge, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Cambridge, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Cambridge, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Framingham, MA (15 miles from Cambridge, MA)
- moments ago
- Framingham, MA (15 miles from Cambridge, MA)
- moments ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Healthcare Customer Service Representative
- Stoughton, MA (18 miles from Cambridge, MA)
- 6 hours ago
- Stoughton, MA (18 miles from Cambridge, MA)
- 6 hours ago
Customer Service Representative (CSR) Temp to Perm** **Location:** Stoughton, MA **Pay Rate:** $18.50/hour **Start Date:** May 12, 2025 (Onboarding Deadline: April 25) **Hours:** MondayFriday, 8:30...
- Boston, MA (3 miles from Cambridge, MA)
- 6 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 6 hours ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
Customer Service Representative
- Salem, MA (14 miles from Cambridge, MA)
- 7 hours ago
- Salem, MA (14 miles from Cambridge, MA)
- 7 hours ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Customer Advocate Service Representative
- Salem, MA (14 miles from Cambridge, MA)
- 8 hours ago
- Salem, MA (14 miles from Cambridge, MA)
- 8 hours ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Senior Client Service Representative
- Boston, MA (3 miles from Cambridge, MA)
- 8 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 8 hours ago
Senior Client Service Representative ID: 551744 Posted: 7/1/2025 Location: Boston, MA Category: Pro - Accounting/Finance Job Type: Temporary Duration: 3 - 6 Months Description Are you a Senior...
- Cohasset, MA (19 miles from Cambridge, MA)
- 10 hours ago
- Cohasset, MA (19 miles from Cambridge, MA)
- 10 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Care Representative (Toyota)
- Norwood, MA (14 miles from Cambridge, MA)
- 12 hours ago
- Norwood, MA (14 miles from Cambridge, MA)
- 12 hours ago
Nucar Toyota of Norwood is hiring for our Client Care call center An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound...
Member Service Representative, Franklin, MA, Part-time, Onsite
- Franklin, MA (24 miles from Cambridge, MA)
- 12 hours ago
- Franklin, MA (24 miles from Cambridge, MA)
- 12 hours ago
Schedule Mon (every other) 11:30-3:30, Thursday & Friday 10:30-7:30, Saturday 8:30-3:30 What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying...
Sales Associate - Boston, MA - Sports Medicine
- Boston, MA (3 miles from Cambridge, MA)
- 12 hours ago
- Boston, MA (3 miles from Cambridge, MA)
- 12 hours ago
Work Flexibility: Field-based The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company...
Customer Service Associate - Dinner/Close Shift
- Medford, MA (1 mile from Cambridge, MA)
- 12 hours ago
- Medford, MA (1 mile from Cambridge, MA)
- 12 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative - Hybrid
- North Andover, MA (20 miles from Cambridge, MA)
- 17 hours ago
- North Andover, MA (20 miles from Cambridge, MA)
- 17 hours ago
Vaco Boston has partnered with our client to help fill a customer Service Representative role....
Customer Service Representative I in Waltham, MA
- Waltham, MA (6 miles from Cambridge, MA)
- 19 hours ago
- Waltham, MA (6 miles from Cambridge, MA)
- 19 hours ago
About the Role: Ready to be the friendly voice that helps customers every day as a Customer Service Representative I?...
Retail Customer Service Associate Full Time
- Hudson, MA (20 miles from Cambridge, MA)
- 23 hours ago
- Hudson, MA (20 miles from Cambridge, MA)
- 23 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Demographic Data for Cambridge, MA
Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Cambridge, MA
Highest Education Level
Customer Service Representatives in Cambridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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