Call Center Representative Jobs in Florida
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 7 days ago
- Friedman Dental Group
- Plantation, FL
- 7 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Previous call center experience preferred. Bilingual (English and Spanish) candidates are encouraged to apply....
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Provide after-hours and weekend support as needed, including on-site support for UCF Football tailgate events....
Become a part of our caring community and help us put health first The Telephonic Call Center Specialist / Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or...
Remote WorkHigh-Energy Call Center Reps Needed $500 Base+++potential
- Boca Raton, FL
- 1 day ago
- Boca Raton, FL
- 1 day ago
High-Energy Call Center Reps Needed compensation: Commission based pay plus $500 base employment type: full-time experience level: no experience required job title: Sales Representative Hiring...
Must have 6 months of call center experience. Train during morning shift. Pass a Drug Test and a Background Check. Available to work on weekends....
We are seeking friendly, reliable, and bilingual (Spanish/English or other language) Call Center Representatives to join our growing team!...
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the...
Remote WorkCustomer Relations Associate (Entry-Level)
- Fort Lauderdale, FL
- 2 days ago
- Fort Lauderdale, FL
- 2 days ago
Customer Relations Associate Company: Axiom Global Solutions Location: Ft. Lauderdale | In-Person | Day Shift Compensation: Starting at $800/week (with training) At Axiom Global Solutions, we are...
The Voyager Beach Club is looking for a Front Desk/Customer Care associate. Experience preferred, but we are willing to train the earnest candidate. This position is day shift, 9:00am-5:00pm 2...
Insight Global is looking for an inbound call center representative to support an accounts receivable management company in Bonita Springs, FL....
CALL CENTER REPRESENTATIVE / Ft. Lauderdale
- Fort Lauderdale, FL
- 3 days ago
- Fort Lauderdale, FL
- 3 days ago
If you are looking for a stable company that offers you a professional work environment and promotes your career in Customer Service, take the next step by applying to our Customer Service role....
Preferred qualifications: Medical office or medical call center setting experience Previous call center experience preferred Bilingual Spanish speaker This facility is an equal opportunity employer...
Requirements: GED / High School Diploma (or higher) Call Center Experience helpful Minimum of 3+ years of work and/or volunteer experience. Health Care/Insurance call center highly preferred!...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florida
Highest Education Level
Call Center Representatives in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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