Call Center Representative Jobs in Florida
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Client Support Specialist - English/Spanish
- ADP
- Maitland, FL
- 11 hours ago
- Maitland, FL
- 11 hours ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
In PersonClient Support Specialist, Background Screening
- Ministry Brands Holdings, LLC.
- Tampa, FL
- 21 hours ago
- Tampa, FL
- 21 hours ago
Ministry Brands is looking for a Client Support Specialist, Background Screening to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems,...
HybridIT Client Support Specialist III
- University of Central Florida
- Orlando, FL
- 1 day ago
- Orlando, FL
- 1 day ago
Facilities and Business Operations: The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader...
In PersonADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
In PersonESTAMOS CONTRATANDO EN KENDALL Buscamos Call Center Agents para comenzar YA. Salario fijo + comision Buen ambiente de trabajo Oportunidad de crecimiento Entrenamiento incluido Area de Kendall...
In PersonHIRING: Sales Call Center Representatives (In-Office)
- Fort Lauderdale, FL
- 1 day ago
- Fort Lauderdale, FL
- 1 day ago
HIRING: Sales Call Center Representatives (In-Office) Are you energetic, motivated, and ready to make money?...
In PersonRequisition No: 876967 Agency: Department of Health Working Title: Call Center Operator Pay Plan: Career Service Position Number: 64067851 Salary: $60,000.00 to $63,000.00 Posting Closing Date:...
In PersonRemote Bilingual Call Center Representative Spanish-English
- MCI Careers
- Miami, FL
- 1 day ago
- Miami, FL
- 1 day ago
Were hiring Bilingual Call Center Representatives to support diverse client projects across industries....
RemoteBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Tampa, FL
- 1 day ago
- Tampa, FL
- 1 day ago
LOCATION: Tampa, FL POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
In Person Full Time- Shell Point Retirement Community
- Fort Myers, FL
- 2 days ago
- Fort Myers, FL
- 2 days ago
This person will also handle resident questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve resident issues with one call resolution....
In PersonCall Center/Customer Service Will serve as a first point of contact for voters by answering incoming calls and providing accurate, non-partisan information regarding voter registration and the...
In PersonOnsite Inbound Call Center/Customer Service Rep
- Manpower
- Melbourne, FL
- 2 days ago
- Melbourne, FL
- 2 days ago
Our client, a government office dedicated to public service and community support, is seeking a Seasonal Mail Ballot Assistant to join their team from July 7th-July 16th on a short term project....
In PersonBilingual Contact Center Representative (Full-Time & Part-Time)
- MCI Careers
- Tampa, FL
- 2 days ago
- Tampa, FL
- 2 days ago
LOCATION: Tampa, FL POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In Person Full TimeOur promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in...
In Person- Brevard HEALTH Alliance
- West Melbourne, FL
- 4 days ago
- West Melbourne, FL
- 4 days ago
Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County's only Federally Qualified Health Center, is currently recruiting for a...
In PersonDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florida
Highest Education Level
Call Center Representatives in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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