Call Center Representative Jobs in Florida
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 4 days ago
- Friedman Dental Group
- Plantation, FL
- 4 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Preferred qualifications: Medical office or medical call center setting experience Previous call center experience preferred Bilingual Spanish speaker This facility is an equal opportunity employer...
NOW HIRING: Top-Notch Call Center Agents for Solar Company $17/h
- Port Orange, FL
- 1 day ago
- Port Orange, FL
- 1 day ago
Are you a confident communicator with a winning attitude and the drive to succeed? Join our fast-growing solar company and help homeowners make the switch to clean, affordable energy! Were looking...
Remote WorkDescription Introduction Do you have the career opportunities as a(an) Call Center Representative you want with your current employer?...
is excited to announce a full-time opening for the position of Call Center Representative- P05157 in the Call Center....
Call Center Representative Miramar, FL Description Seeking Customer Service Representatives for our client in Plantation, FL and Miramar,FL....
Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision...
Contact Center Agent Call Center Part-Time Variable
- Gainesville, FL
- 3 days ago
- Gainesville, FL
- 3 days ago
Strong verbal and written communication skills required. 911, hospital operator or call center representative experience preferred, ideally in a health care related industry....
Our Call Center Representatives have a passion for assisting people with their healthcare needs; in particular, our Medicaid members, to provide the best solutions and outcomes working in a best-in-class...
Remote WorkOur Call Center Representatives have a passion for assisting people with their healthcare needs; in particular, our Medicaid members, to provide the best solutions and outcomes working in a best-in-class...
Remote WorkPlz read This is an appointment that is 100% commission. It is a 9 to 5 Monday through Friday position and I'm looking for committed people who already have a wired headset and a computer that is...
Remote WorkPlz read This is an appointment that is 100% commission. It is a 9 to 5 Monday through Friday position and I'm looking for committed people who already have a wired headset and a computer that is...
Remote WorkCompany Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award...
A client of Insight Global is looking for a Client Support Specialist to join their team in Miami, FL. What you can expect on a typical day: Client Support. You will help our clients manage their...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Florida
Highest Education Level
Call Center Representatives in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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