Customer Service Analyst Jobs in Florida
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Requirements: Minimum 1 year of experience supporting workstation hardware installation, maintenance, and troubleshooting. Proficiency in Microsoft Office 365 and Windows 10 or later operating...
6061 - Pensacola - 6450 Pensacola Blvd, Pensacola, Florida, 32505-1702 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Job Purpose: Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor...
ASSYST is seeking a Customer Support Analyst to support a State client in Bartow, FL. The ideal candidate will provide technical assistance and support related to computer systems, hardware,...
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI...
This is a 100% onsite work position based in Bartow, FL. Apply only if you are willing to relocate. Position: Customer Support Analyst (Entry level) Education: High School diploma or equivalent OR...
Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD)
- Orlando, FL
- 10 days ago
- Orlando, FL
- 10 days ago
Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
Technical Customer Support Analyst - Columbia, MD or Orlando, FL
- Orlando, FL
- 10 days ago
- Orlando, FL
- 10 days ago
Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
Customer Support Analyst - Austin, TX; Columbia, MD or Orlando, FL
- Orlando, FL
- 12 days ago
- Orlando, FL
- 12 days ago
Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....
Remote WorkAbout the job The Client Relations team supports FS funds by providing customer service, processing, and shareholder communications. The Analyst will work closely with internal and external...
6061 - Pensacola - 6450 Pensacola Blvd, Pensacola, Florida, 32505-1702 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Florida
Highest Education Level
Customer Service Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA A+
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Scanning
- Technical Support
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- High School Diploma
- Finance
- Troubleshooting
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Investigation
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »