Customer Service Analyst Jobs in Florida

A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.

Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.

1-13 of 13 Jobs

Customer Support Analyst

  • Bartow, FL
  • 11 hours ago
  • Bartow, FL
  • 11 hours ago

Requirements: Minimum 1 year of experience supporting workstation hardware installation, maintenance, and troubleshooting. Proficiency in Microsoft Office 365 and Windows 10 or later operating...

Sales Consultant - Customer Service

  • Pensacola, FL
  • 4 days ago
  • Pensacola, FL
  • 4 days ago

6061 - Pensacola - 6450 Pensacola Blvd, Pensacola, Florida, 32505-1702 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...

Customer Support Analyst

  • Bartow, FL
  • 4 days ago
  • Bartow, FL
  • 4 days ago

Job Purpose: Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor...

Customer Support Analyst

  • Bartow, FL
  • 4 days ago
  • Bartow, FL
  • 4 days ago

ASSYST is seeking a Customer Support Analyst to support a State client in Bartow, FL. The ideal candidate will provide technical assistance and support related to computer systems, hardware,...

Customer Support Analyst

  • Bartow, FL
  • 4 days ago
  • Bartow, FL
  • 4 days ago

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI...

Customer Support Analyst (Entry level)

  • Bartow, FL
  • 5 days ago
  • Bartow, FL
  • 5 days ago

This is a 100% onsite work position based in Bartow, FL. Apply only if you are willing to relocate. Position: Customer Support Analyst (Entry level) Education: High School diploma or equivalent OR...

Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...

Technical Customer Support Analyst - Columbia, MD or Orlando, FL

  • Orlando, FL
  • 10 days ago
  • Orlando, FL
  • 10 days ago

Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...

Customer Support Analyst - Austin, TX; Columbia, MD or Orlando, FL

  • Orlando, FL
  • 12 days ago
  • Orlando, FL
  • 12 days ago

Solve the complex puzzles youve been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...

ER&R Support Center Analyst

  • Tallahassee, FL
  • 18 days ago
  • Tallahassee, FL
  • 18 days ago

The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....

Remote Work

Client Relations Analyst

  • Orlando, FL
  • 20 days ago
  • Orlando, FL
  • 20 days ago

About the job The Client Relations team supports FS funds by providing customer service, processing, and shareholder communications. The Analyst will work closely with internal and external...

Customer Service Sales Representative

  • Pensacola, FL
  • 30+ days ago
  • Pensacola, FL
  • 30+ days ago

6061 - Pensacola - 6450 Pensacola Blvd, Pensacola, Florida, 32505-1702 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...

Client Care Analyst

  • Miami, FL
  • 30+ days ago
  • Miami, FL
  • 30+ days ago

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and...

Demographic Data for Florida

Moving to Florida? Find some basic demographic data about Florida below.


Local
National
21,536,064
615,315

Customer Service Analyst Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Cybersecurity Analyst
Get started in the exciting field of Cybersecurity with this IBM Cybersecurity Analyst Professional Certificate! Here you will learn all the important skills you need in order to become a...
Data Analyst
This eight-course Professional Certificate from IBM prepares you with job-ready skills for an entry level data analyst role. Position yourself competitively and power your data analyst career for...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Analyst Jobs in Florida

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Analysts in Florida offer the following education background
Bachelor's Degree
36.7%
High School or GED
20.6%
Associate's Degree
15.7%
Vocational Degree or Certification
11.6%
Master's Degree
10.7%
Some College
3.3%
Doctorate Degree
0.8%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Florida
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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