Customer Service Analyst Jobs in Florida
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6073 - Jensen Beach - 3410 NW Main Ave, Jensen Beach, Florida, 34957 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Knowledge of franchise operations, line maintenance operations, and leak detection methods. 2 years of experience working in a call center....
Location: Pompano, FL Duration: 14 months Contract to start Software Proficiency Avigilon Excel Outlook Teams File Transfer Appliance General Characteristics Provides Tier 1 and Tier 2 software...
Join Treasury Services as a Payments Client Service Analyst and be part of a team that values career growth and skill development. This role offers the opportunity to enhance your expertise in...
Company: SAIC Location: REMOTE WORK, FL Career Level: Associate Industries: Technology, Software, IT, Electronics Description Description SAIC is currently seeking a motivated, career and customer...
Customer Service Analyst II (Consumer Services Consultant) - 76002847
- Kissimmee, FL
- 7 days ago
- Kissimmee, FL
- 7 days ago
CUSTOMER SERVICE ANALYST II (CONSUMER SERVICES CONSULTANT) - 76002847 Date: Apr 22, 2025 Requisition No: 851224 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II (CONSUMER...
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an...
Kforce has a client in Pompano, FL that is seeking a Customer Support Analyst who will be responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and...
ADP is hiring an Senior Client Experience Analyst to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HROs...
IT Customer Support Analyst - Contract - Orlando, FL - $22.00 - $24.00 /hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately...
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Florida
Highest Education Level
Customer Service Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Hardware Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Customer Retention
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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