Customer Service Analyst Jobs in Florida
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Position Summary Overview As a Customer Success Product Support Senior Analyst, you will play a pivotal role in ensuring our customers derive maximum value from our products. You will collaborate...
ORGANIZATIONAL SUMMARY: Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses...
Customer Service Analyst III (Correspondence) - 76004902
- Tallahassee, FL
- 1 day ago
- Tallahassee, FL
- 1 day ago
Requisition No: 857630 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST III (CORRESPONDENCE) - 76004902 Pay Plan: Career Service Position Number: 76004902 Salary: $38,346.00...
Requisition No: 857629 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II - 76003475 Pay Plan: Career Service Position Number: 76003475 Salary: $35,330.52 Annually Posting...
Omnivise Ecosystem Energy Management Solution Customer Success Analyst
- Orlando, FL
- 2 days ago
- Orlando, FL
- 2 days ago
A Snapshot of Your Day** The Energy Management Solution Commercial and Customer Success Specialist is responsible for ensuring that the Energy Management solutions are successfully bid, delivered,...
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. It's an exciting time to join Brown & Brown! Our...
CUSTOMER SERVICE ANALYST II The State of Florida - 3.5 Tallahassee, FL Job Details $35,330.52 a year 20 hours ago Benefits Paid parental leave Paid holidays Health insurance Tuition reimbursement Parental...
Requisition No: 857445 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II - 76003209 Pay Plan: Career Service Position Number: 76003209 Salary: $35,330.52 Annually Posting...
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. It's an exciting time to join Brown & Brown! Our...
Requisition No: 857320 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II - 76005052 Pay Plan: Career Service Position Number: 76005052 Salary: $35,330.52 Annually Posting...
6061 - Pensacola - 6450 Pensacola Blvd, Pensacola, Florida, 32505-1702 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data....
Remote WorkDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Florida
Highest Education Level
Customer Service Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Call Center Experience
- Inbound
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Scheduling Appointments
- Inbound/Outbound Calling
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Decision Making
- Retail
- Customer Relations
- Finance
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Auditing
- Driving
- Punctual
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Data Analysis
- Documentation
- Collaboration
- Interpersonal Skills
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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