Customer Service Analyst Jobs in Florida
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
7261 - Melbourne - 1075 Palm Bay Road, Melbourne, Florida, 32904 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform...
Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance...
As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
Advocate on behalf of all Visa Clients to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal....
Customer Service Sales Representative
- West Palm Beach, FL
- 45+ days ago
- West Palm Beach, FL
- 45+ days ago
6141 - Royal Palm Beach - 10501 Southern Boulevard, West Palm Beach, Florida, 33411 CarMax, the way your career should be! About this job As Customer Specialist, you will be empowered to provide...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine whats possible and discover your extraordinary potential at Labcorp....
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Florida
Highest Education Level
Customer Service Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Reimbursement
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Retail
- Finance
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Mentoring
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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