IT Client Support Specialist III

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT Department within Facilities and Business Operations is seeking to hire a skilled and customer-focused IT Client Support Specialist III to support Knight Shield, a secure computing environment designed to meet federal IT compliance requirements, including CMMC, NIST 800-171, and STIG standards. This role is responsible for maintaining secure, compliant systems while delivering high-quality technical support to faculty, staff, and students. The ideal candidate combines strong technical expertise with a commitment to excellent customer service.

Responsibilities :

• Provide advanced technical support and service administration across Windows and Linux environments, including troubleshooting, configuration, and system deployment.

• Manage and resolve incident and request tickets, including creation, prioritization, escalation, and documentation.

• Deploy, relocate, maintain, and troubleshoot workstations; perform diagnostics and repairs while ensuring compliance with STIG requirements and system patching standards.

• Install, configure, and upgrade hardware and software in alignment with established IT standards.

• Conduct vulnerability assessments and remediation efforts using tools such as Qualys, ensuring systems remain secure and compliant.

• Utilize endpoint and system management tools such as Microsoft Intune and Landscape to maintain and monitor secure environments.

• Maintain accurate asset management records and system documentation to support compliance and audit requirements.

• Serve as a key technical resource for end users by delivering responsive, solutions-oriented, and customer-focused support.

• Provide training and guidance to faculty, staff, and students on hardware, software, and IT best practices.

• Support ongoing IT operations and initiatives by performing additional duties as assigned.

Minimum Qualifications:

Bachelors degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications:

• Experience supporting secure or regulated environments aligned with federal frameworks (e.g., CMMC, NIST 800-171, STIGs).

• Strong experience with Windows and Linux system administration in enterprise or compliance-focused environments.

• Proven experience with vulnerability management and remediation, including tools such as Qualys.

• Hands-on experience with endpoint and system management tools, such as Microsoft Intune and Canonical Landscape.

• Demonstrated ability to manage incident and request tickets, including prioritization, escalation, and documentation.

• Strong troubleshooting and problem-solving skills across hardware, software, and system configurations.

• Experience maintaining asset management records and supporting audit/compliance documentation.

• Ability to deliver customer-focused technical support and serve as a reliable end-user resource.

• Strong communication skills, including the ability to train and guide faculty, staff, and students on IT best practices.

Special Instructions to the Applicants:

This role may require access to secure facilities or classified information. Selected candidate must meet all federal security requirements, which may include obtaining a U.S. Government security clearance.

Position requires a valid Class E drivers license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary range for this position is $56,030 - $68,637. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 1 2 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills , and youll have countless rewarding experiences that go well beyond a paycheck.

W orking at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And moreFor more benefits information, view the UCF Employee Benefits Guide .

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call ... or email onac@ucf.edu .

For general application or posting questions, please email talent@ucf.edu .