Call Center Representative Jobs in Los Angeles, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Providence Health
- Mission Hills, CA (23 miles from Los Angeles, CA)
- 16 hours ago
- Mission Hills, CA (23 miles from Los Angeles, CA)
- 16 hours ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This...
In Person- Northrop Grumman Federal Credit Union
- Gardena, CA (6 miles from Los Angeles, CA)
- 1 day ago
- Gardena, CA (6 miles from Los Angeles, CA)
- 1 day ago
The Call Center Representative will be responsible for providing phone support to the members calling the call center....
In Person- University of Southern California
- Los Angeles, CA
- 6 days ago
- Los Angeles, CA
- 6 days ago
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic...
In Person Full Time- PAREXEL International
- Glendale, CA (13 miles from Los Angeles, CA)
- 7 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 7 days ago
Work Location : onsite in Glendale, CA Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving...
In PersonMedical Call Center Representative
- TPIRC and FAI
- Long Beach, CA (10 miles from Los Angeles, CA)
- 8 days ago
- Long Beach, CA (10 miles from Los Angeles, CA)
- 8 days ago
Job Title: Medical Call Center Representative Schedule: Monday - Friday; 8am-5pm ( onsite in Long Beach, CA ) About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and...
In PersonCall Center Operator I - Bilingual in Thai
- Asian Pacific Health Care Venture
- Los Angeles, CA
- 11 days ago
- Los Angeles, CA
- 11 days ago
POSITION: Call Center Operator I - Bilingual in Thai STATUS: Non-exempt; Full time REPORTS TO: Call Center Supervisor SUPERVISES: None DEPARTMENT: Clinic Operations Department UNIT: Call Center...
In PersonContact Center Representative I
- L.A. Care Health Plan
- Los Angeles, CA
- 15 days ago
- Los Angeles, CA
- 15 days ago
Salary Range: $45,760.00 (Min.) - $47,823.00 (Mid.) - (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health...
In PersonCustomer Care Associate, Per Diem Day Shift
- Adventist Health
- Glendale, CA (13 miles from Los Angeles, CA)
- 15 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 15 days ago
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services,...
In Person- Castle Medical Center
- Glendale, CA (13 miles from Los Angeles, CA)
- 16 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 16 days ago
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services,...
In PersonCall Center Agent - Langham Huntington, Pasadena
- LANGHAM HOTELS INTERNATIONAL LIMITED.
- Pasadena, CA (13 miles from Los Angeles, CA)
- 17 days ago
- Pasadena, CA (13 miles from Los Angeles, CA)
- 17 days ago
About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and...
In Person- First City Credit Union
- Altadena, CA (16 miles from Los Angeles, CA)
- 18 days ago
- Altadena, CA (16 miles from Los Angeles, CA)
- 18 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
In PersonBilingual Call Center Representative
- Adecco USA, Inc.
- El Segundo, CA (9 miles from Los Angeles, CA)
- 20 days ago
- El Segundo, CA (9 miles from Los Angeles, CA)
- 20 days ago
Adecco is hiring immediately for onsite Bilingual Call Center Representatives with our client located in El Segundo, CA....
In PersonCall Center Representative - TEMP
- Clinica Monsenor Oscar A. Romero
- Los Angeles, CA
- 21 days ago
- Los Angeles, CA
- 21 days ago
Position: Call Center Representative - TEMP Department: Call Center Position Reports to: Patient Access Supervisor Status: Union Schedule: M-F / 7am - 4pm Position Summary: Under the supervision of...
In Person TemporaryBilingual Call Center Specialist - Los Angeles, CA
- Planned Parenthood Los Angeles
- Los Angeles, CA
- 21 days ago
- Los Angeles, CA
- 21 days ago
Planned Parenthood Los Angeles is seeking an experienced and caring Call Center Specialist with excellent communication and customer service skills to work at our Los Angeles Headquarters. The...
In PersonOn-Site Healthcare Call Center Representative
- TEKsystems
- Burbank, CA (15 miles from Los Angeles, CA)
- 21 days ago
- Burbank, CA (15 miles from Los Angeles, CA)
- 21 days ago
Urgently hiring a Bilingual Medical Call Center Rep in Burbank, CA! Must have at least 1 year of customer service experience Ideally call center or healthcare experience, but not required Must be...
In PersonDemographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Los Angeles, CA
Highest Education Level
Call Center Representatives in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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