Contact Center Agent I

The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as requested on members' accounts or credit union products and services. Cross-sells credit union products and services to members as appropriate. Perform members' requests and conduct account maintenance. Assists members through the online banking related questions, features including troubleshooting. Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts. Processes member requests in a timely manner. Assist members with any Debit/VISA related questions. The successful candidate will possess the following education, knowledge and skillsets : High school diploma, GED, or equivalent Two years of financial institution experience Excellent written and verbal communication, customer service and sales skills Personal computer proficiency with Microsoft Word and Excel Excellent critical thinking skills Additional Information : Full Time, Mon-Sat, must be available and flexible with schedule We provide competitive compensation and benefits package that includes: Medical, dental, and vision insurance Life insurance 401k Retirement Plan (matching contribution=5%, immediate vesting) Paid Time Off (PTO) Paid Holidays Educational Reimbursement "Actual compensation is determined based on experience, education, skills, internal equity, and other jobrelated factors." EOE