Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Greater Sacramento - Remote
- Gainwell Technologies
- Sacramento, CA
- 1 day ago
- Sacramento, CA
- 1 day ago
Summary As a Bilingual Call Center Representative, you will provide high-quality customer support while creating positive member experiences....
RemoteBilingual Members & Providers Call Center Agent- Roseville, CA- Hybrid
- Gainwell Technologies
- Roseville, CA
- 7 days ago
- Roseville, CA
- 7 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
HybridOne Call Specialist I#26-16264 $10.71-$24.85 per hour Remote, CA Fully Remote Job Description Our Client, a Communications company, is looking for an One Call Specialist I for their Remote...
RemoteCall Center Representative I & II
- O. C. Credit Union
- Santa Ana, CA
- 22 days ago
- Santa Ana, CA
- 22 days ago
I: $19.00 - $20.00 (Call Center experience a plus) Call Center Rep....
HybridCall Center Representative III
- O. C. Credit Union
- Santa Ana, CA
- 22 days ago
- Santa Ana, CA
- 22 days ago
Call Center Representative III Opportunity at Orange County's Federal Credit Union In-office work schedule for the first 30 days....
HybridWestern Growers Family of Companies Careers - CCSB Call Center Representative I
- Western Growers Association
- Irvine, CA
- 23 days ago
- Irvine, CA
- 23 days ago
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management,...
RemoteSUMMARY : The Call Center Representative position is responsible for providing exceptional customer service and administrative support in a fast-paced benefits environment....
RemoteBilingual Patient Call Center Representative (English/Spanish)
- SALUDOS HISPANOS
- Rocklin, CA
- 30+ days ago
- Rocklin, CA
- 30+ days ago
Bilingual Patient Call Center Representative (English/Spanish) Luna Physical Therapy Job Category Healthcare Overview Description Established in 2018, Luna has swiftly emerged as the nation's leading...
RemoteRemote Bilingual Call Center Agent- Spanish
- SALUDOS HISPANOS
- Fullerton, CA
- 30+ days ago
- Fullerton, CA
- 30+ days ago
Remote Bilingual Call Center Agent- Spanish greenpath, inc. Job Category Customer Service Overview Description REQUIREMENTS Pay: Based on varied factors, typically around $18.57 Work from home...
RemoteBilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE)
- SALUDOS HISPANOS
- Rancho Cordova, CA
- 30+ days ago
- Rancho Cordova, CA
- 30+ days ago
Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE) Amerit Consulting Inc. Job Category Customer Service Overview Description Position: Bilingual - Medical Customer Service/ Call...
HybridResponds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services in accordance with established policies, procedures...
Hybridcenter experience preferred, but not required Strong communication and problem-solving skills Ability to work independently and manage time effectively Reliable internet connection and a quiet workspace...
RemoteShare this job SVGs not supported by this browser. Description Title: Contact Center Representative Hourly Rate: $13/hour + Benefits Shift Hours: 07:00 AM PST - 04:00 pm PST Location : Remote, US...
RemoteRemote, Contact Center Representative - IHA Scheduling Team
- Advantmed
- Orange, CA
- 45+ days ago
- Orange, CA
- 45+ days ago
Job Description Executive Summary The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment Experience working in an outbound sales process is a...
RemoteClient Support Specialist - Greater Sacramento, CA Area (REMOTE)
- Fidelity Investments
- Roseville, CA
- 45+ days ago
- Roseville, CA
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
RemoteDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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