Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: The HR Contact Center Representative is the primary point of contact to help triage and resolve employee...
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Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Job Summary The Call Center Representative ensures a positive and effective experience for every caller connecting with DAP Health....
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Provider Call Center Representative
- Rancho Cucamonga, CA
- 9 hours ago
- Rancho Cucamonga, CA
- 9 hours ago
Join our dynamic team as a Provider Call Center Representative at IEHP!...
Customer Care Associate (Outpatient) - Pulmonology - Full Time - Day Shift - Ukiah Valley
- Ukiah, CA
- 9 hours ago
- Ukiah, CA
- 9 hours ago
Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive...
What Youll Do As a Call Center Representative, youll be the voice of our company, handling customer inquiries and ensuring smooth communication across departments....
Ideal Candidate: Looking for an energetic, highly customer-centric individual who thrives in fast-paced environments. Experience in medical devices is preferred, but candidates from hospitality or...
Call Center Representative/Call Agent I
- Fountain Valley, CA
- 23 hours ago
- Fountain Valley, CA
- 23 hours ago
Title\: Call Center Representative/Call Agent I Location\: Fountain Valley Department\: Navigation Center Status\: Full-Time/ Predominantly Remote Shift\: 8 hrs shifts/Variable Pay Range\: $22.50/hr...
Call Center Representative/Call Agent I PD
- Fountain Valley, CA
- 23 hours ago
- Fountain Valley, CA
- 23 hours ago
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Customer service Call center experience English High school diploma or GED Electrical experience HVAC Data entry Computer...
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 20-40 calls per day; lengthy calls Will receive faxes and emails that will require...
center experience (about 20-30 calls a day) - Strong verbal and written communication, Must be able to clearly communicate in English - Comfortable navigating on a computer - Proven ability to multi-task...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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