Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Bilingual / Mandarin)
- Alhambra, CA
- 9 hours ago
- Alhambra, CA
- 9 hours ago
Client Relations Specialist (Bilingual / Mandarin) Job Id 536828 US CA City Alhambra Category Non-clinical Job Type Full Time Position Description: The Client Relations Specialist completes tasks...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Overview K-Designers Home Remodeling Leader - Call Center Representative Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?...
Dealership: L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno Now Hiring: Call Center Representatives/ Internet Sales Associates! #1 Hyundai Dealer in the Central Valley!...
Job Details Job Location : 118 - Rancho Cordova Health Center - Sacramento, CA Salary Range : Undisclosed Description Call Center Representative Department: Patient Services Location: RCH Reports to...
Description Reputable Community Healthcare Clinic seeks Full Time Bilingual Call Center Agent for a Remote/Onsite Hybrid role!Join an organization which is respected and well loved by the...
Your responsibilities will include: Making approximately 60 outbound calls daily to connect with potential clients and secure appointments. Professionally handling all incoming phone calls,...
Contact Center Representative : Minimum 2 years credit union/banking customer service experience and/or inbound call center experience. Sr....
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : This role is remote in California M-F 8:30AM-5PM PST Hybrid in Franklin TN M-F 6:50 am to 3:20pm CST...
Remote WorkCantonese/Mandarin Speaking Call Center Representative
- San Francisco, CA
- 2 days ago
- San Francisco, CA
- 2 days ago
We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients. The Communications department fulfills a vital role in scheduling patients and ensures...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCustomer Care Associate (Outpatient) - Heart Institute - Full Time - Day Shift - Ukiah Valley
- Ukiah, CA
- 3 days ago
- Ukiah, CA
- 3 days ago
Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive...
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
This group will be taking inbound calls from travel advisors and need to ensure they have the highest level of customer service with these clients. This position is primarily responsible for...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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