Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- San Francisco, CA
- 17 hours ago
- San Francisco, CA
- 17 hours ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkTITLE: CONTACT CENTER REPRESENTATIVE I STATUS: NON - EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGERS PAY SCALE: $21.00 TO $26.00 PER HOUR We are seeking a candidate who enjoys...
center experience in a medical setting is preferred Ability to deal with client questions with patience and understanding Ability to work remotely and productively, and as part of a team Strong communication...
Remote WorkCompany Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of...
Remote WorkJob Description A successful Call Center Representative is genuinely excited about helping people while creating a positive experience for clients....
Remote WorkPlanned Parenthood Northern California (PPNorCal) is seeking a Contact Center Representative I for our Concord call center. This role is temporary, full-time, 40 hours per week. This position is...
Qualifications Education/Experience High school/GED required One year of customer service or call center experience preferred Experience working with healthcare environment preferred Bilingual (English...
Qualifications 2+ years of call center management experience, preferably in a sales-driven environment. Strong leadership and coaching skills, with a proven ability to motivate a team....
center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...
center experience (within the last 23 years) + Typing speed of at least 30 WPM + Strong computer literacy and multitasking skills + High school diploma or equivalent Preferred Skills + Excellent communication...
Dealership: L0364 BMW of San Francisco BMW and MINI of San Francisco BDC Administrator / Call Center Rep Pay: $20 - $27, depending on experience Schedule: Monday to Saturday, with Sundays and 1...
TEMP Bilingual Call Center Representative (English-Spanish)
- Escondido, CA
- 3 days ago
- Escondido, CA
- 3 days ago
The Call Center Representative answers calls in a timely manner, identifies and addresses the callers' needs; this requires strong communication skills, problem-solving abilities, and the ability to...
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...
Status: Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim...
If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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