Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
Accounts Receivable Call Center Rep. - Remote
- Rancho Mirage, CA
- 9 hours ago
- Rancho Mirage, CA
- 9 hours ago
Prior customer service/call center experience is preferred....
Remote WorkWe are seeking a motivated and enthusiastic Sales Call Center Representative to join our team on a temporary basis....
Basic Knowledge, Skills and Abilities Call Center Associate candidates with previous banking or call center experience are preferred Knowledge of banking products and services Excellent customer service...
Job Details Job Location: Lincoln, CA Position Type: Full Time Salary Range: $19.50 Hourly Job Shift: Swing Job Category: Call Center Description Position Summary: The Call Center Agent provides...
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in San Diego, CA....
Customer Care Associate Hourly range : $20.00 to $23.00 based on experience. Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document...
Job Details Job Location : Sand Creek Clinic - Brentwood, CA Salary Range : Undisclosed Description We are looking for a Full Time Patient Contact Center Representative to join our team. This is a...
Are you a planning, communication, and customer service expert? If so, this may be a great opportuntiy for you! We are currently recruiting for a reputable company in the Natomas area who is in...
- Pasadena, CA
- 2 days ago
- Pasadena, CA
- 2 days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
Now Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkNow Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkNow Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkNow Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote WorkAbout the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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