Call Center Representative Jobs in California
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- California's Great America
- Santa Clara, CA
- 7 days ago
- Santa Clara, CA
- 7 days ago
Earn $19.50-$20.50/hr. Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards. You'll also...
In Person- Providence Health
- Mission Hills, CA
- 9 hours ago
- Mission Hills, CA
- 9 hours ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This...
In PersonHealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
In Person- Northrop Grumman Federal Credit Union
- Gardena, CA
- 1 day ago
- Gardena, CA
- 1 day ago
The Call Center Representative will be responsible for providing phone support to the members calling the call center....
In PersonOur client, an industry leader in customer support services, is seeking a dedicated and motivated Call Center Rep-Inbound to join their team. As a Call Center Rep-Inbound, you will be an integral...
In PersonBilingual Call Center Representative - Greater Sacramento - Remote
- Gainwell Technologies
- Sacramento, CA
- 1 day ago
- Sacramento, CA
- 1 day ago
Summary As a Bilingual Call Center Representative, you will provide high-quality customer support while creating positive member experiences....
RemotePetaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while...
In Person||||| Call Center Agent ||||| We are seeking motivated Call Center Agents to serve as the first point of contact for our customers. In this role, you will deliver clear communication, guidance,...
In PersonJob Summary: This position is as important as any other function in the healthcare delivery system. Receiving calls from patients and help them with their appointment needs. Calling patients to...
In PersonOverview OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests,...
In PersonCollections Call Center Representative
- Pacific Staffing
- Sacramento, CA
- 2 days ago
- Sacramento, CA
- 2 days ago
Collections Call Center Representative Sacramento, CA 95826 Posted: 05/26/2026 Job Number: 1717399 JOB DESCRIPTION We are seeking an experienced Collections Call Center Representative to support one...
In PersonPension Call Center Representative
- UFCW & Employers Trust LLC
- Concord, CA
- 3 days ago
- Concord, CA
- 3 days ago
Job Listing Title: Pension Call Center Representative - UFCW & Employers Trust, Benefits Administration, CONCORD CA Job Listing: Established in 1957, UFCW and Employers Trust, LLC, also known as the...
In PersonTrustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building...
In PersonOverview NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An...
In PersonCall Center Representative I - (Arabic or Spanish Speaking preferred)
- Neighborhood Healthcare
- Escondido, CA
- 5 days ago
- Escondido, CA
- 5 days ago
Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!...
In PersonDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in California
Highest Education Level
Call Center Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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