Call Center Representative Jobs in California

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 88 Jobs

Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

  • San Francisco, CA
  • 17 hours ago
  • San Francisco, CA
  • 17 hours ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Contact Center Representative I

  • Sacramento, CA
  • 17 hours ago
  • Sacramento, CA
  • 17 hours ago

TITLE: CONTACT CENTER REPRESENTATIVE I STATUS: NON - EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGERS PAY SCALE: $21.00 TO $26.00 PER HOUR We are seeking a candidate who enjoys...

Virtual Call Center Agent

  • Los Angeles, CA
  • 1 day ago
  • Los Angeles, CA
  • 1 day ago

center experience in a medical setting is preferred Ability to deal with client questions with patience and understanding Ability to work remotely and productively, and as part of a team Strong communication...

Remote Work

Contact Center Representative

  • Fairfield, CA
  • 1 day ago
  • Fairfield, CA
  • 1 day ago

Company Description DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of...

Remote Work

Call Center Representative

  • Fairfield, CA
  • 1 day ago
  • Fairfield, CA
  • 1 day ago

Job Description A successful Call Center Representative is genuinely excited about helping people while creating a positive experience for clients....

Remote Work

Temporary Contact Center Representative - Concord, CA

  • Concord, CA
  • 1 day ago
  • Concord, CA
  • 1 day ago

Planned Parenthood Northern California (PPNorCal) is seeking a Contact Center Representative I for our Concord call center. This role is temporary, full-time, 40 hours per week. This position is...

Call Center Representative I-Behavioral Health

  • Escondido, CA
  • 1 day ago
  • Escondido, CA
  • 1 day ago

Qualifications Education/Experience High school/GED required One year of customer service or call center experience preferred Experience working with healthcare environment preferred Bilingual (English...

Call Center Specialist. Roofworx Inc.

  • San Francisco, CA
  • 1 day ago
  • San Francisco, CA
  • 1 day ago

Qualifications 2+ years of call center management experience, preferably in a sales-driven environment. Strong leadership and coaching skills, with a proven ability to motivate a team....

Call Center Agent

  • San Diego, CA
  • 2 days ago
  • San Diego, CA
  • 2 days ago

center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...

Call Center Representative (Onsite)

  • San Diego, CA
  • 2 days ago
  • San Diego, CA
  • 2 days ago

center experience (within the last 23 years) + Typing speed of at least 30 WPM + Strong computer literacy and multitasking skills + High school diploma or equivalent Preferred Skills + Excellent communication...

Call Center Rep / BDC Administrator

  • San Francisco, CA
  • 3 days ago
  • San Francisco, CA
  • 3 days ago

Dealership: L0364 BMW of San Francisco BMW and MINI of San Francisco BDC Administrator / Call Center Rep Pay: $20 - $27, depending on experience Schedule: Monday to Saturday, with Sundays and 1...

TEMP Bilingual Call Center Representative (English-Spanish)

  • Escondido, CA
  • 3 days ago
  • Escondido, CA
  • 3 days ago

The Call Center Representative answers calls in a timely manner, identifies and addresses the callers' needs; this requires strong communication skills, problem-solving abilities, and the ability to...

Client Relations Specialist - CA EOR Bilingual

  • Fresno, CA
  • 4 days ago
  • Fresno, CA
  • 4 days ago

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...

Call Center Representative

  • South San Francisco, CA
  • 4 days ago
  • South San Francisco, CA
  • 4 days ago

Status: Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim...

Member Contact Center Representative

  • Pasadena, CA
  • 4 days ago
  • Pasadena, CA
  • 4 days ago

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join...

Demographic Data for California

Moving to California? Find some basic demographic data about California below.


Local
National
39,536,271
996,598

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in California

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in California offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in California
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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