Call Center Representative Jobs in Glendale, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Lynwood, CA (17 miles from Glendale, CA)
- 5 hours ago
- Lynwood, CA (17 miles from Glendale, CA)
- 5 hours ago
We are hiring Call Center Agents. RESPONSIBILITIES: * Handle up to 100 calls per day. * Enter orders in the system, via phones, e-mail and fax. * Look up SKU's and giving ETA's. * Interact with...
- Los Angeles, CA (13 miles from Glendale, CA)
- 15 hours ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 15 hours ago
Overview Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of...
Client Relations Specialist (Bilingual / Mandarin)
- Alhambra, CA (10 miles from Glendale, CA)
- 1 day ago
- Alhambra, CA (10 miles from Glendale, CA)
- 1 day ago
Client Relations Specialist (Bilingual / Mandarin) Job Id 536828 US CA City Alhambra Category Non-clinical Job Type Full Time Position Description: The Client Relations Specialist completes tasks...
Call Center Specialist - Work From Home
- South Gate, CA (17 miles from Glendale, CA)
- 3 days ago
- South Gate, CA (17 miles from Glendale, CA)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkFamily Care Coordinator (Call Center Representative)
- Azusa, CA (21 miles from Glendale, CA)
- 8 days ago
- Azusa, CA (21 miles from Glendale, CA)
- 8 days ago
Experience: 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO....
Call Center Representative (PSR)
- Los Angeles, CA (13 miles from Glendale, CA)
- 16 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 16 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- San Fernando, CA (11 miles from Glendale, CA)
- 16 days ago
- San Fernando, CA (11 miles from Glendale, CA)
- 16 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Alhambra, CA (10 miles from Glendale, CA)
- 18 days ago
- Alhambra, CA (10 miles from Glendale, CA)
- 18 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Client Relations Specialist - CA EOR
- Valencia, CA (24 miles from Glendale, CA)
- 23 days ago
- Valencia, CA (24 miles from Glendale, CA)
- 23 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
- Los Angeles, CA (13 miles from Glendale, CA)
- 23 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 23 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
Call Center Agent (Hiring Immediately)
- San Fernando, CA (11 miles from Glendale, CA)
- 28 days ago
- San Fernando, CA (11 miles from Glendale, CA)
- 28 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Irwindale, CA (21 miles from Glendale, CA)
- 28 days ago
- Irwindale, CA (21 miles from Glendale, CA)
- 28 days ago
Call Center Representative Medical Affairs Irwindale, CA, US Pay Rate Low: 19 | Pay Rate High: 20 We are currently seeking a Call Center Representative for our client, a renowned leader in cancer research...
- Los Angeles, CA (13 miles from Glendale, CA)
- 28 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 28 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Contact Center Representative III
- Irwindale, CA (21 miles from Glendale, CA)
- 29 days ago
- Irwindale, CA (21 miles from Glendale, CA)
- 29 days ago
Contact Center Representative III#25-58730 Irwindale, CA All On-site Job Description Day Shift 8.5 hours/day Our Client, a Cancer Center company, is looking for a Contact Center Representative III...
- Westchester, CA (16 miles from Glendale, CA)
- 29 days ago
- Westchester, CA (16 miles from Glendale, CA)
- 29 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
Demographic Data for Glendale, CA
Moving to Glendale, CA? Find some basic demographic data about Glendale, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Glendale, CA
Highest Education Level
Call Center Representatives in Glendale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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