Call Center Representative Jobs in Glendale, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- San Fernando, CA (11 miles from Glendale, CA)
- 1 day ago
- San Fernando, CA (11 miles from Glendale, CA)
- 1 day ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Torrance, CA (23 miles from Glendale, CA)
- 3 days ago
- Torrance, CA (23 miles from Glendale, CA)
- 3 days ago
Join our team atA Apex Marketing Services Inc., a strong and customer focused company committed to providing exceptional service to our clients. We are looking for a dedicated and passionate...
Temporary Call Center Representative (Evening Shift)
- Lakewood, CA (23 miles from Glendale, CA)
- 3 days ago
- Lakewood, CA (23 miles from Glendale, CA)
- 3 days ago
This recruitment is for Temporary Call Center Representative (PBX Operator) through UCI's internal temporary staffing department....
Graveyard HR Call Center Associate $22 per hour
- Commerce, CA (14 miles from Glendale, CA)
- 9 days ago
- Commerce, CA (14 miles from Glendale, CA)
- 9 days ago
Graveyard HR Call Center Associate $22 per hour 6131 Telegraph Rd, Commerce, CA 90040, USA Req #2411 Monday, June 9, 2025 Commerce Casino is the world's largest card casino offering more than 200...
- Los Angeles, CA (13 miles from Glendale, CA)
- 10 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 10 days ago
Call Center Representatives Job Employer Name:SpiderID: 13827475 Location: Los Angeles, CaliforniaDate Posted: 8/30/2024 Wage:Category: Customer Service/Technical Support Job Code: Job Description:...
Project Overview This special assignment involves a team of 10 consultants supporting 8 full-time employees at the Campus Support Center in Glendale, CA. The role requires schedule flexibility,...
Client Relations Specialist (Bilingual / Spanish)
- Alhambra, CA (10 miles from Glendale, CA)
- 11 days ago
- Alhambra, CA (10 miles from Glendale, CA)
- 11 days ago
Maxim Healthcare Services is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide...
- Los Angeles, CA (13 miles from Glendale, CA)
- 12 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 12 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco by Highspring...
- Los Angeles, CA (13 miles from Glendale, CA)
- 12 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 12 days ago
POSITION SUMMARY: Manage customer communications and support and help retain customers as well as maintain the bank's positive reputation. ESSENTIAL FUNCTIONS: Customer Support (100%) Customer...
Call Center Representative (PSR)
- Los Angeles, CA (13 miles from Glendale, CA)
- 13 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 13 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Los Angeles, CA (13 miles from Glendale, CA)
- 14 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 14 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkCall Center Representative (ONSITE)
- Los Angeles, CA (13 miles from Glendale, CA)
- 15 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 15 days ago
Call Center Representative ( ONSITE ) Woodland Hills $23 ONSITE Monday - Friday 8:30am - 5:30pm Job Summary: The Call Center Representative is responsible for handling inbound and/or outbound customer...
Call Center Associate - Bilingual French Speaking
- Los Angeles, CA (13 miles from Glendale, CA)
- 16 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 16 days ago
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
Member Service Advisor (Call Center Rep)
- Hawthorne, CA (18 miles from Glendale, CA)
- 16 days ago
- Hawthorne, CA (18 miles from Glendale, CA)
- 16 days ago
At SkyOne Federal Credit Union, the Member Service Advisor role offers a thrilling opportunity to directly impact our members' lives. You'll play a pivotal part in delivering tailored financial...
- Los Angeles, CA (13 miles from Glendale, CA)
- 18 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 18 days ago
Being a Call Center Representative offers flexible scheduling....
Demographic Data for Glendale, CA
Moving to Glendale, CA? Find some basic demographic data about Glendale, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Glendale, CA
Highest Education Level
Call Center Representatives in Glendale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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