Call Center Manager Jobs in North Carolina
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Assistant Call Center Manager (Nights & Weekends) Join Gator Home Professionals Are you a motivated leader who thrives in a fast-paced sales environment?...
In PersonPosition Summary: NearU Services is seeking a strategic and results-driven Director of Call Center Operations to lead and optimize our multi-location call center operations....
In PersonPartner with workforce management to ensure proper scheduling, forecasting, and resource utilization....
HybridBilingual Front Office Call Center Coordinator
- Law Offices of James Scott Farrin
- Charlotte, NC
- 13 days ago
- Charlotte, NC
- 13 days ago
Are you great with people? A master problem solver? Jumpstart your career as a Bilingual Front Office Call Center Coordinator. What the day looks like: In this important role, you will work...
In PersonStrongly Preferred Experience managing multiple channel operations at the same time.Background in sports, retail, or e-commerce contact center environments.Familiarity with workforce management and...
In PersonThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking for a role where your expertise in billing and business...
Remote HybridCustomer Experience Supervisor I - Alamance Crossing
- JC Penney
- Burlington, NC
- 20 days ago
- Burlington, NC
- 20 days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonNational Booking Center - Director, Call Center Operations
- NearU
- Charlotte, NC
- 27 days ago
- Charlotte, NC
- 27 days ago
National Booking Center - Director, Call Center Operations NearU - 3.0 Charlotte, NC Job Details Full-time 22 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Call...
In PersonContact Center Operations Manager
- GT Independence
- High Point, NC
- 30+ days ago
- High Point, NC
- 30+ days ago
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in...
In PersonCustomer Experience Supervisor
- The Euclid Chemical Company
- Hudson, NC
- 45+ days ago
- Hudson, NC
- 45+ days ago
Principal Duties and Responsibilities The responsibilities include the following (other duties may be assigned): Lead, coach, and develop customer service team members by setting clear performance...
In Person- Rural Health Group
- Roanoke Rapids, NC
- 45+ days ago
- Roanoke Rapids, NC
- 45+ days ago
Requirements: Experience in call center management required. Experience in outpatient medical office setting preferred. Experience with electronic health record preferred....
In PersonOperations Manager - Call Center
- InteLogix
- Rocky Mount, NC
- 60+ days ago
- Rocky Mount, NC
- 60+ days ago
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina....
Remote- Leader Communications Inc
- Raleigh, NC
- 60+ days ago
- Raleigh, NC
- 60+ days ago
Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment....
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in North Carolina
Highest Education Level
Call Center Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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