Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
VCA Shaker Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital...
center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client...
Remote WorkREQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work...
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associates degree or equivalent combination of education and relevant work experience...
A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred....
A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
This position will be starting September 2nd Description The role is responsible for providing supervisory support for a group of 7-10 Financial Service Representatives within the US Client...
Remote WorkCall Center Operations: Understanding of call center workflows, technologies, and best practices....
Americas number one growing acrylic bath company, Bath Planet is looking to hire an experienced Confirmation Call Center Manager in our Brick, NJ office....
Retail Customer Service Coordinator Full Time HomeSense (Contract) - Colossus Centre
- Vaughan, ON
- 10 hours ago
- Vaughan, ON
- 10 hours ago
Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Schedule Monday- Friday Day shift Essential Functions: Oversees customer service experience for internal and external customers ensuring compliance with company guidelines related to quality of...
Supervisor Call Center Operations - Patient Engagement Center
- Brea, CA
- 12 hours ago
- Brea, CA
- 12 hours ago
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...
Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support...
Purpose: Under direct supervision, provide personal customer service to all UPMC Presbyterian Shadyside patrons in a manner consistent with the hospital's policy of service excellence and the...
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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