Call Center Manager Jobs

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-15 of 295 Jobs

Client Service Supervisor

  • Latham, NY
  • 7 days ago
  • Latham, NY
  • 7 days ago

VCA Shaker Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital...

Behavioral Health Call Center Supervisor

  • Portland, OR
  • 7 hours ago
  • Portland, OR
  • 7 hours ago

Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $91,778.29 - $137,666.25 Annual Department: Health Department Job Type: Regular...

Retail--Customer Experience Manager PT

  • Irving, TX
  • 7 hours ago
  • Irving, TX
  • 7 hours ago

Store - ST.L-CHESTERFIELD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Retail-Customer Experience Manager

  • Valley Stream, NY
  • 7 hours ago
  • Valley Stream, NY
  • 7 hours ago

Store - LI-VALLEY STREAM, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Retail Customer Experience Manager--PT-99

  • Irving, TX
  • 7 hours ago
  • Irving, TX
  • 7 hours ago

Store - ST.L-FENTON, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

OAM Call Center Lead - Orthopedic Surgery

  • Lenexa, KS
  • 7 hours ago
  • Lenexa, KS
  • 7 hours ago

OAM Call Center Lead - Orthopedic SurgerySouthlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the...

Remote Work

Program Manager (call center operations)

  • Overland Park, KS
  • 16 hours ago
  • Overland Park, KS
  • 16 hours ago

Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans....

Retail Customer Experience Manager

  • Irving, TX
  • 17 hours ago
  • Irving, TX
  • 17 hours ago

Store - Sierra Vista, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Experience Supervisor I - Castleton Sq Mall

  • Indianapolis, IN
  • 20 hours ago
  • Indianapolis, IN
  • 20 hours ago

General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...

Call Center Manager

  • McHenry, IL
  • 1 day ago
  • McHenry, IL
  • 1 day ago

Call Center Manager Transdev in the McHenry, IL area at our Crystal Lake contract is hiring for a Call Center Manager....

Call Center Supervisor

  • Raleigh, NC
  • 1 day ago
  • Raleigh, NC
  • 1 day ago

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our...

Retail Customer Service Coordinator Full Time Winners - Royalty Crossing

  • Charlottetown, PE
  • 2 days ago
  • Charlottetown, PE
  • 2 days ago

Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Call Center Manager

  • New Chicago, IN
  • 2 days ago
  • New Chicago, IN
  • 2 days ago

NWI Baths is looking to hire an experienced Confirmation Call Center Manager in our Hobart, IN office....

Manager Call Center Operations

  • San Marcos, TX
  • 2 days ago
  • San Marcos, TX
  • 2 days ago

Manager Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants...

Remote Work

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Manager Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers offer the following education background
Bachelor's Degree
37.7%
High School or GED
19.4%
Associate's Degree
14.6%
Master's Degree
12.6%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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