Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
VCA Shaker Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital...
Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $91,778.29 - $137,666.25 Annual Department: Health Department Job Type: Regular...
Store - ST.L-CHESTERFIELD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - LI-VALLEY STREAM, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - ST.L-FENTON, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
OAM Call Center Lead - Orthopedic SurgerySouthlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Lead monitors incoming call volume throughout the...
Remote WorkProgram Manager (call center operations)
- Overland Park, KS
- 16 hours ago
- Overland Park, KS
- 16 hours ago
Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans....
Store - Sierra Vista, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Supervisor I - Castleton Sq Mall
- Indianapolis, IN
- 20 hours ago
- Indianapolis, IN
- 20 hours ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
Call Center Manager Transdev in the McHenry, IL area at our Crystal Lake contract is hiring for a Call Center Manager....
Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our...
Retail Customer Service Coordinator Full Time Winners - Royalty Crossing
- Charlottetown, PE
- 2 days ago
- Charlottetown, PE
- 2 days ago
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Service Coordinator Full Time Winners- Dougall Square
- Windsor, ON
- 2 days ago
- Windsor, ON
- 2 days ago
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
NWI Baths is looking to hire an experienced Confirmation Call Center Manager in our Hobart, IN office....
Manager Call Center Operations Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants...
Remote WorkCall Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Driving
- Investigation
- Verbal Communication
- Typing
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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