Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Is your mission developing others? Is your passion sales? Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges...
- Baltimore, MD
- 4 hours ago
- Baltimore, MD
- 4 hours ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
MUST HAVES -1+ year of call center management or team lead experience U.S. Citizenship required due to security clearances. High School diploma, G.E.D., or equivalent....
TEKsystems Call Center Manager in Grand Rapids , Michigan We are seeking a highly motivated and experienced Call Center Manager to lead our customer service team....
Pay Range: $15.50- $24.50 SUMMARY To be the advocate for our guests and consistently meet our guestsAEUR expectations by providing a friendly, helpful, easy, and safe shopping experience....
Operations Manager (Contact/Call Center Manager) - FEMA
- Fairfax, VA
- 9 hours ago
- Fairfax, VA
- 9 hours ago
Operations Manager (Contact/Call Center Manager) - FEMA ITC Federal View Employer's ProfileFOLLOW EMPLOYER Today Public Trust Unspecified Unspecified Fairfax, VA (ON-SITE/OFFICE) Overview JOB TITLE:...
Retail Customer Experience Manager 3.4 3.4 out of 5 stars Madison, WI Store - MADISON-LIEN RD, WI Deliver a customer centric shopping experience by managing and delivering effective front-end...
Retail Customer Experience Manager - Nights on Weekdays & Weekends/ Part Time
- Alexandria, VA
- 9 hours ago
- Alexandria, VA
- 9 hours ago
Store - DC-ALEXANDRIA/NORTH, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail - Customer Experience Manager P/T 3.4 3.4 out of 5 stars Georgetown, TX Store - GEORGETOWN, TX Deliver a customer centric shopping experience by managing and delivering effective front-end...
Aston Carter Call Center Supervisor in Bradenton , Florida Job Title: Immediate Call Center Supervisor Job Description We are seeking an experienced Call Center Customer Service Supervisor/Manager...
Proper Hospitality is seeking an experienced and dynamic Corporate Director of Call Center to lead and oversee the operations of our centralized call center, initially supporting two luxury...
Customer Service Team Leader CSTL PAY RATE 13.05/ph YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know...
Referral and Authorization Coordinator, Call Center, (Novato), Full-Time, Days
- Novato, CA
- 13 hours ago
- Novato, CA
- 13 hours ago
ABOUT MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the...
Call Center Supervisor/Team Lead
- Annapolis Junction, MD
- 14 hours ago
- Annapolis Junction, MD
- 14 hours ago
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have...
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Mentoring
- Typing
- Coaching
- Documentation
- Collaboration
- Spanish
- Multitasking
- Sales
- Employee Development
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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