Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Logistics Coordinator / Call Center Aviation Focus Sat/Mon/Tues/Weds 12pm-10:30pm EST
- Hcmportal
- Miami, FL
- 8 hours ago
- Miami, FL
- 8 hours ago
Center experience is preferred Must have outstanding communication, customer service, and organizational skills Be able to operate in a fast-paced and demanding environment Be flexible - with the ability...
In PersonLogistics Coordinator / Call Center Aviation Focus Tues-Sat 10:30pm-7am EST
- Hcmportal
- Miami, FL
- 8 hours ago
- Miami, FL
- 8 hours ago
Center experience is preferred Must have outstanding communication, customer service, and organizational skills Be able to operate in a fast-paced and demanding environment Be flexible - with the ability...
In PersonSupervisor, Call Center, Full time, Days - 10am-6pm, Morristown
- Atlantic Health
- Morristown, NJ
- 15 hours ago
- Morristown, NJ
- 15 hours ago
Summary: The Central Scheduling Supervisor is responsible for overseeing the daily operations of the Central Scheduling team to ensure efficient, accurate and patient-centered scheduling services....
In Person Full TimeTJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Full TimeExperienced Call Center Operations Supervisor
- Mass Markets
- Edwardsville, NS
- 17 hours ago
- Edwardsville, NS
- 17 hours ago
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonExperienced Call Center Manager
- Mass Markets
- Edwardsville, NS
- 17 hours ago
- Edwardsville, NS
- 17 hours ago
We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment....
In Person- Flutter Entertainment PLC
- Cranford, NJ
- 20 hours ago
- Cranford, NJ
- 20 hours ago
Customer Service Team Leader CSTL Starting Salary: 14.40 per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers,...
In PersonPOSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
In PersonCall Center Operations Manager Home Services Appointment Setting
- Agoura Hills, CA
- 1 day ago
- Agoura Hills, CA
- 1 day ago
Call Center Operations Manager Home Services Appointment Setting Location: Agoura Hills, CA Schedule: Full-Time. Monday-Friday. Duties: 1....
In Person Full TimeLocation: On site at location listed in job posting. Work Hours: During work week hours are 11am-8pm with Saturday closing shift of 11am-8pm **Day off is Sunday and another day off during the...
In PersonPaladin Consulting is currently hiring a Contact Center Supervisor to join our team working onsite at our client's office located in Dallas, TX. We work with companies that offer environments for...
In PersonOverview This is a fully remote position. However, there is mandatory onsite training for the first 6-8 weeks. The Dental School Call Center department is responsible for answering incoming phone...
RemoteJob Title: Contact Center Coordinator Work Schedule: Full-Time office hours are defined by region Employment Classification: Non-exempt, Hourly Status : Full-Time Position Summary The Contact...
RemoteCustomer Experience Supervisor I - Posner Commons
- JC Penney
- Davenport, FL
- 1 day ago
- Davenport, FL
- 1 day ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonCustomer Experience Supervisor I - Mall Of Louisiana
- JC Penney
- Baton Rouge, LA
- 1 day ago
- Baton Rouge, LA
- 1 day ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonCall Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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