Call Center Manager Jobs
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Store - RICHMOND-VIRGINIA CENTER PKWY, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Medical Device or Healthcare experience preferred Call Center Experience preferred * $ 60,100 - $ 121,600 salary plus bonus eligible + benefits....
Remote Work131 Main St, Hills, IA 52235, USA | Full Time SCHEDULE: Full-time ; Monday through Friday with availability between (7:00 am - 6:00 pm), and every third Saturday morning rotation (8:00 am - 12:00...
Store - RICHMOND-VIRGINIA CENTER PKWY, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water,...
Customer Service Team Leader CSTL PAY RATE 13.90/ph YOUR ROLE IN THE TEAM? Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know...
Center Manager (e.g....
Overview: Securian Financial is hiring a Contact Center Supervisor for our Richmond, VA location. As part of our Enterprise Contact Center, the Contact Center Supervisor will lead a diverse team...
Overview Work Location: This is an onsite position Compensation : $50-55k exempt/annual salary Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
- Baltimore, MD
- 1 day ago
- Baltimore, MD
- 1 day ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt Dora FL location. This is an exciting career opportunity to get on board with the best...
Overview We're looking for a Call Center Supervisor to join our Inside Sales team! As a Call Center Supervisor for Esler Companies - Renewal by Andersen you will work hands on with a team of...
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs Nationwide
Highest Education Level
Call Center Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Merchandising
- Accounts Receivable
- Liaison
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- Military Background
- Implementation
- Customer Relationship Management
- Driving
- Investigation
- Verbal Communication
- Typing
- Mentoring
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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